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Zocdoc

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Nevada
1 review
0 helpful votes
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We find that one
January 20, 2016

I had been searching a doctor that was my fit and when I signed up with zoc.com, it took no time and I was set up to what I was looking for. Dr. Okeke is an a awesome doctor, she cares about her patients and knows exactly what their needs are. It may take awhile to see her but that's because each patient gets her undivided attention.

Date of experience: January 17, 2016
Georgia
1 review
0 helpful votes
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Easy scheduling
January 20, 2016

So much easier and more convenient than leaving voicemails to assistants and waiting to get a call back, whether for an initial appointment or to reschedule something. Well done xocdoc, such an essential tool; we needed you badly. And thanks to the doctors who are using the system.

Date of experience: January 17, 2016
New York
1 review
0 helpful votes
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ZocDoc Experience
January 20, 2016

I always use zocdoc when searching for a doctor for myself and family members. I would recommend this site as a first stop prior to doing other searches for medical care. Very efficient and they have a great selection of medical professionals.

Date of experience: January 17, 2016
Arizona
1 review
0 helpful votes
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Big nag
January 20, 2016

Extremely annoying.
Why do I get several emails?
Why s/ I have to confirm several times?
Why do I continue to receive reminders after I confirm?
Why does this system think I won't show up unless it keeps reminding me.

Date of experience: January 17, 2016
Zocdoc S. — Zocdoc Rep
over a year old

Hey there,

Thanks for your feedback! We are so sorry if you received one too many reminders. Please give us a call at (855) 962-3621 if you need help updating your notification settings.

In health,

Mary M.
ZocDoc Service Team

Pennsylvania
1 review
0 helpful votes
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Easy to use and efficient
January 21, 2016

I love zoc doc as it provides my doctors schedule and sends reminders. Such an efficient way to make appt without calling the office and spending wasted time trying to secure the right date and time

Date of experience: January 17, 2016
Washington
1 review
0 helpful votes
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ZocDoc makes it easy!
January 20, 2016

ZocDoc provides an efficient method of choosing a doctor, without wading through referrals, online research and the dubious recommendations of friends of friends. The professional profiles and reviews by patients give a clear understanding of the credentials and the demeanor of every doctor so that one may choose in advance a doctor with whom one feels comfortable. Every doctor I have chosen through ZocDoc was a winner and will remain on my personal roster of specialists for future reference should need occur. I have also recommended these professionals to others and can say, "don't just take my word for it; look up his/her profile on ZocDoc."

Date of experience: January 17, 2016
Texas
1 review
1 helpful vote
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Good For Me
January 19, 2016

I have used ZocDoc several times and have been very pleased. I searched for doctors in my area who had excellent ratings and favorable comments and have been pleased with each of them. Excellent service.

Date of experience: January 16, 2016
Florida
1 review
1 helpful vote
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Quick service
January 18, 2016

Great experience. Went on line and made an appointment with a Doctor that was recommended by a friend.

Date of experience: January 15, 2016
Arizona
1 review
0 helpful votes
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Excellent results
January 18, 2016

The website is easy to use. The best part is that I don't have to wait in queue for a long time when calling the doctor's office for an appointment. I can see exactly when he is available and can then schedule easily.

Date of experience: January 15, 2016
Nevada
1 review
0 helpful votes
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LOVE ZocDoc.
January 18, 2016

I trust ZocDoc to make finding a doctor on my insurance plan and booking my first appointment. It makes life extremely easy to just have a list of all doctors supporting my insurance just instantly available, and then book the appointment and even fill out all my initial paperwork online beforehand! Then, you can rate the individual doctors and look at reviews. Seriously, best thing ever.

Date of experience: January 15, 2016
New York
1 review
0 helpful votes
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Unnecessary Call
January 18, 2016

I left a bad review and then had someone call me to follow up on it and apologize for my experience, and they told me they were going to send me an amazon card, but never received anything.

Why call and said you will send someone and never do?

Date of experience: January 15, 2016
Zocdoc S. — Zocdoc Rep
over a year old

Hi Michelle,

We are so sorry you did not receive your Amazon gift card! Send us an email at [email protected] or give us a call at (855) 962-3621 and we can straighten that out for you.

In health,

Mary M.
ZocDoc Service Team

California
1 review
0 helpful votes
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I've found ZocDoc to be super helpful. I wasn't 100% sure if it would be a goo addition to my life, but it has been since I've moved to a new city and have to look for brand new doctors.

The only two things I wish to flag are when I was looking for my PCP, not sure if this happens often, I picked one that was family doctor which isn't really what I was looking for since she mostly sees kids.

And another thing was that I could not edit a review I left. I had to speak to a rep to delete the comment, but there was no other options (like revised review on this date...). I say this only because I had an experience with a dentist I found on ZocDoc that was the reason why I was hospitalized for a day at the ER dentist so I wanted to take off my initial review.

Otherwise I have nothing, but good things to say!

Date of experience: January 15, 2016
Florida
1 review
0 helpful votes
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Immediate appointment
January 18, 2016

I was suffering from severe ear pain and able to see an ent on that very day. Got what I needed.

Date of experience: January 15, 2016
Texas
1 review
1 helpful vote
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Great patient service
January 18, 2016

I was won over when a rep called me about a complaint I had regarding a lengthy wait time at the doctors office. To apologize for something not Zoc Doctors fault theubgave me an amazon gift card which helped me get a needed book for school.

Date of experience: January 15, 2016
Maryland
1 review
0 helpful votes
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Two Thumbs Up
January 18, 2016

My experience with ZocDoc has been very positive. It makes locating a doctor that best fits my needs very easy. Scheduling is also not complicated because the doctor's availability is posted. Having that feature makes me feel less rushed in having to decide what date and time works best for me. Additionally, the confirmation email from the doctor's office is reassuring that the appointment, indeed, went through. I will continue to use this service.

Date of experience: January 15, 2016
District of Columbia
1 review
1 helpful vote
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Locating physicians I need.
January 18, 2016

So far, I've found ZocDoc easy to use and I've had no problem finding the doctor of practice that I need. Lookup is easy and I like the fact that you can make your appointment right online. This is much better than calling in the office, I think it is great!

Date of experience: January 15, 2016
New York
1 review
0 helpful votes
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DA BOMB!
January 17, 2016

I <3 ZocDoc! It has changed my life!

Thank you!

Somalia

Date of experience: January 14, 2016
Louisiana
1 review
1 helpful vote
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Cool app
January 14, 2016

I like using both ZocDoc website & the app especially because of the fact that I can set my own appointments without having to call the doctor's office to set up the appointment. I also like the fact that it sends you an e-mail to give you 1 week reminder & another reminder on the day before of your appointments.

Date of experience: January 11, 2016
Virginia
1 review
0 helpful votes
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Awesome Service!
January 14, 2016

Honestly, it is fast, simple, and hassle-free. Their customer service is great. The doctor's have all been fantastic that I've used. Not sure if I'll ever go back to the old way of booking appointments again.

Date of experience: January 11, 2016
New Jersey
1 review
0 helpful votes
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How I like zoc doc
January 13, 2016

Think this is a great idea. I have used it on a number of occasions and love it.

Date of experience: January 10, 2016

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY