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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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I had been searching a doctor that was my fit and when I signed up with zoc.com, it took no time and I was set up to what I was looking for. Dr. Okeke is an a awesome doctor, she cares about her patients and knows exactly what their needs are. It may take awhile to see her but that's because each patient gets her undivided attention.
So much easier and more convenient than leaving voicemails to assistants and waiting to get a call back, whether for an initial appointment or to reschedule something. Well done xocdoc, such an essential tool; we needed you badly. And thanks to the doctors who are using the system.
I always use zocdoc when searching for a doctor for myself and family members. I would recommend this site as a first stop prior to doing other searches for medical care. Very efficient and they have a great selection of medical professionals.
Extremely annoying.
Why do I get several emails?
Why s/ I have to confirm several times?
Why do I continue to receive reminders after I confirm?
Why does this system think I won't show up unless it keeps reminding me.
I love zoc doc as it provides my doctors schedule and sends reminders. Such an efficient way to make appt without calling the office and spending wasted time trying to secure the right date and time
ZocDoc provides an efficient method of choosing a doctor, without wading through referrals, online research and the dubious recommendations of friends of friends. The professional profiles and reviews by patients give a clear understanding of the credentials and the demeanor of every doctor so that one may choose in advance a doctor with whom one feels comfortable. Every doctor I have chosen through ZocDoc was a winner and will remain on my personal roster of specialists for future reference should need occur. I have also recommended these professionals to others and can say, "don't just take my word for it; look up his/her profile on ZocDoc."
I have used ZocDoc several times and have been very pleased. I searched for doctors in my area who had excellent ratings and favorable comments and have been pleased with each of them. Excellent service.
Great experience. Went on line and made an appointment with a Doctor that was recommended by a friend.
The website is easy to use. The best part is that I don't have to wait in queue for a long time when calling the doctor's office for an appointment. I can see exactly when he is available and can then schedule easily.
I trust ZocDoc to make finding a doctor on my insurance plan and booking my first appointment. It makes life extremely easy to just have a list of all doctors supporting my insurance just instantly available, and then book the appointment and even fill out all my initial paperwork online beforehand! Then, you can rate the individual doctors and look at reviews. Seriously, best thing ever.
I left a bad review and then had someone call me to follow up on it and apologize for my experience, and they told me they were going to send me an amazon card, but never received anything.
Why call and said you will send someone and never do?
Hi Michelle,
We are so sorry you did not receive your Amazon gift card! Send us an email at [email protected] or give us a call at (855) 962-3621 and we can straighten that out for you.
In health,
Mary M.
ZocDoc Service Team
I've found ZocDoc to be super helpful. I wasn't 100% sure if it would be a goo addition to my life, but it has been since I've moved to a new city and have to look for brand new doctors.
The only two things I wish to flag are when I was looking for my PCP, not sure if this happens often, I picked one that was family doctor which isn't really what I was looking for since she mostly sees kids.
And another thing was that I could not edit a review I left. I had to speak to a rep to delete the comment, but there was no other options (like revised review on this date...). I say this only because I had an experience with a dentist I found on ZocDoc that was the reason why I was hospitalized for a day at the ER dentist so I wanted to take off my initial review.
Otherwise I have nothing, but good things to say!
I was suffering from severe ear pain and able to see an ent on that very day. Got what I needed.
I was won over when a rep called me about a complaint I had regarding a lengthy wait time at the doctors office. To apologize for something not Zoc Doctors fault theubgave me an amazon gift card which helped me get a needed book for school.
My experience with ZocDoc has been very positive. It makes locating a doctor that best fits my needs very easy. Scheduling is also not complicated because the doctor's availability is posted. Having that feature makes me feel less rushed in having to decide what date and time works best for me. Additionally, the confirmation email from the doctor's office is reassuring that the appointment, indeed, went through. I will continue to use this service.
So far, I've found ZocDoc easy to use and I've had no problem finding the doctor of practice that I need. Lookup is easy and I like the fact that you can make your appointment right online. This is much better than calling in the office, I think it is great!
I <3 ZocDoc! It has changed my life!
Thank you!
Somalia
I like using both ZocDoc website & the app especially because of the fact that I can set my own appointments without having to call the doctor's office to set up the appointment. I also like the fact that it sends you an e-mail to give you 1 week reminder & another reminder on the day before of your appointments.
Honestly, it is fast, simple, and hassle-free. Their customer service is great. The doctor's have all been fantastic that I've used. Not sure if I'll ever go back to the old way of booking appointments again.
Think this is a great idea. I have used it on a number of occasions and love it.
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


Hey there,
Thanks for your feedback! We are so sorry if you received one too many reminders. Please give us a call at (855) 962-3621 if you need help updating your notification settings.
In health,
Mary M.
ZocDoc Service Team