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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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Scheduling my appointment through Zoc Doc was so easy and quick. Follow up was another pleasant experience. I hope to bypass scheduling by overwhelmed office staff and use Zoc Doc whenever possible.
It helps me find any provider taking my insurance. Gives their ratings. Gives me appointment reminders.
The method of getting my ZocDoc login code by phone doesn't work if you don't have a cell phone. So, you lost me, because I didn't have one to work with.
The first and last time I used this way to make my apmt, when I went to the dr office they told me that I don't have any apmt schedule, it was terrible It was raining and I have my 5 years old son and my newborn baby with me.
Hi Sandra,
This should definitely have not been your experience using ZocDoc. Our doctors guarantee the availability they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here.
In health,
Mary M.
ZocDoc Service Team
I found a great dentist through ZocDoc. I was able to narrow him down through location, insurance and patient comments.
I booked an appointment and the doctor called the next day to tell me that day was not actually available. The ZocDoc calendar and the office calendar were not synced yet. No big deal... I changed my appointment date. Next thing I know I receive an e-mail from a ZocDoc rep stating he saw I had been rescheduled and wanted to find out what happened. I sent him a quick e-mail explaining and immediately he replied with his apologies and a $5 Amazon gift card for my trouble. I never expected to be contacted by ZocDoc seeing I didn't think it was a huge issue but the fact that they did contact me shows how much emphasis they put on customer service within their company. Will continue to use ZocDoc
So far, I've used ZocDoc twice to schedule for appointments and the experience both went well. It's also nice that this website is like the "avvo.com" of doctors and your able to review as well as look at reviews of said doctors. The only "issue" I've had is that for one appointment, the doc's receptionist didn't accept the downloadable forms from ZocDoc and that I still had to fill in an application.
Finding a good doctor and making appointments are easy with this site. I am new to the site but so far it has proven to be a very effective tool in which to find doctors, make appointments and more.
Excellent care, no waiting, great follow up within a few days
Made contact requesting a Dentist in my area that accepted Delta Dental insurance and they recommend a fantastic Doctor who takes the time to do things right and really seems to know what he's doing. I was so impressed that I now have my whole family going to see him and like how they are treated here as well! Good job Zocdoc! I can't thank You enough!
I love the ease of making all of my doctor's appointments on ZocDoc. So fast, so easy to schedule, reschedule, cancel appointment and also read reviews. They also have excellent customer service!
So easy to find medical professionals, see reviews and schedule appointments online. No waiting on hold and easy to view appointment options. I love it and I'm a senior citizen!
I scheduled an appt through Zoc Doc then changed it to an earlier date. Somehow, Zoc Doc only had the later appointment logged and when I went to the earlier appoint the doctor's receptionist only had record of the later appointment.
Hi there,
We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
It's very good idea to book appointment using ZocDoc.
I save a lot of time using this way.
I love being able to go online to schedule my appointments and not have to call, be placed on hold, then schedule. The only issue I had was completing my medical background online and getting to the doctor's visit and them telling me they didn't have the information I had already completed. If the information was sent over to the doctor ahead of time, I would have given it 5 stars.
Hi Chakunna,
We are so sorry for the trouble with these check-in forms. Please give us a call at (855) 962-3621. We would love to take a look at what happened here.
In health,
Mary M.
ZocDoc Service Team
I've tried to find doctor's on this site that accept Illinois medicaid. Whenever the list of doctor's are populated and you click on their profile, I get the "doctor is not in your network". What is the point of using the insurance type as part of the search when the information is inaccurate.
Hi Christine,
We are so sorry you are having some trouble finding doctors in your network. Please give us a call at (855) 962-3621 and we would be happy to walk you through a search. We definitely want to make sure you are finding doctors in-network with your insurance.
In health,
Mary M.
ZocDoc Service Team
I love Zocdoc. A lot of doctors are found and it's easy to book any appointment. I like to read feedback and get and idea in advance about how is the attention I'm going to get.
I now have a great lineup of doctors that are kind and truly amazing. I appreciate Zoc Doc so much!
First of all, the appointment was set for 30 ahead of what I put in. Then, once that was "fixed," the information did not make it to the doctor's office. When we went in for the appointment, they were not expecting me. They had not heard of the appointment request.
Hi there Marlin,
We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


Hi Nancy,
We are so sorry you were having trouble logging in. You should be able to do so with any phone, not just a cell phone. Please give us a call at (855) 962-3621 if you are having any trouble.
In health,
Mary M.
ZocDoc Service Team