Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zocdoc

Zocdoc

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Zocdoc?
grey stargrey stargrey stargrey stargrey star

Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
4 helpful votes
Follow Cheryl A.
Unfollow Cheryl A.
Share Review
Report Review

A better way
February 8, 2016

Scheduling my appointment through Zoc Doc was so easy and quick. Follow up was another pleasant experience. I hope to bypass scheduling by overwhelmed office staff and use Zoc Doc whenever possible.

Date of experience: February 8, 2016
Florida
5 reviews
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

Great helper
February 7, 2016

It helps me find any provider taking my insurance. Gives their ratings. Gives me appointment reminders.

Date of experience: February 7, 2016
Texas
1 review
0 helpful votes
Follow Andrej P.
Unfollow Andrej P.
Share Review
Report Review

Great page
February 7, 2016

Helps to find you great doctors in your area when you need them.

Date of experience: February 6, 2016
Illinois
2 reviews
0 helpful votes
Follow Nancy F.
Unfollow Nancy F.
Share Review
Report Review

Couldn't log in
February 5, 2016

The method of getting my ZocDoc login code by phone doesn't work if you don't have a cell phone. So, you lost me, because I didn't have one to work with.

Date of experience: February 5, 2016
Zocdoc S. — Zocdoc Rep
over a year old

Hi Nancy,

We are so sorry you were having trouble logging in. You should be able to do so with any phone, not just a cell phone. Please give us a call at (855) 962-3621 if you are having any trouble.

In health,

Mary M.
ZocDoc Service Team

California
1 review
2 helpful votes
Follow Sandra C.
Unfollow Sandra C.
Share Review
Report Review

Bad service
February 5, 2016

The first and last time I used this way to make my apmt, when I went to the dr office they told me that I don't have any apmt schedule, it was terrible It was raining and I have my 5 years old son and my newborn baby with me.

Date of experience: February 5, 2016
Zocdoc S. — Zocdoc Rep
over a year old

Hi Sandra,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the availability they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here.

In health,

Mary M.
ZocDoc Service Team

New York
1 review
0 helpful votes
Follow Peter D.
Unfollow Peter D.
Share Review
Report Review

Terrific Dentist
February 5, 2016

I found a great dentist through ZocDoc. I was able to narrow him down through location, insurance and patient comments.

Date of experience: February 4, 2016
Tennessee
1 review
0 helpful votes
Follow brooke a.
Unfollow brooke a.
Share Review
Report Review

Great Customer Service
February 4, 2016

I booked an appointment and the doctor called the next day to tell me that day was not actually available. The ZocDoc calendar and the office calendar were not synced yet. No big deal... I changed my appointment date. Next thing I know I receive an e-mail from a ZocDoc rep stating he saw I had been rescheduled and wanted to find out what happened. I sent him a quick e-mail explaining and immediately he replied with his apologies and a $5 Amazon gift card for my trouble. I never expected to be contacted by ZocDoc seeing I didn't think it was a huge issue but the fact that they did contact me shows how much emphasis they put on customer service within their company. Will continue to use ZocDoc

Date of experience: February 4, 2016
New York
1 review
0 helpful votes
Follow A D.
Unfollow A D.
Share Review
Report Review

Great Stuff So Far
February 4, 2016

So far, I've used ZocDoc twice to schedule for appointments and the experience both went well. It's also nice that this website is like the "avvo.com" of doctors and your able to review as well as look at reviews of said doctors. The only "issue" I've had is that for one appointment, the doc's receptionist didn't accept the downloadable forms from ZocDoc and that I still had to fill in an application.

Date of experience: February 4, 2016
Florida
1 review
0 helpful votes
Follow Richard K.
Unfollow Richard K.
Share Review
Report Review

CONVENIENT SITE
February 4, 2016

Finding a good doctor and making appointments are easy with this site. I am new to the site but so far it has proven to be a very effective tool in which to find doctors, make appointments and more.

Date of experience: February 3, 2016
Florida
1 review
1 helpful vote
Follow Barbara C.
Unfollow Barbara C.
Share Review
Report Review

Sick for the Holidays
February 4, 2016

Excellent care, no waiting, great follow up within a few days

Date of experience: February 3, 2016
California
1 review
0 helpful votes
Follow John c.
Unfollow John c.
Share Review
Report Review

Found me the perfect Dentist
February 3, 2016

Made contact requesting a Dentist in my area that accepted Delta Dental insurance and they recommend a fantastic Doctor who takes the time to do things right and really seems to know what he's doing. I was so impressed that I now have my whole family going to see him and like how they are treated here as well! Good job Zocdoc! I can't thank You enough!

Date of experience: February 3, 2016
New Jersey
1 review
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

Great site
February 3, 2016

I love the ease of making all of my doctor's appointments on ZocDoc. So fast, so easy to schedule, reschedule, cancel appointment and also read reviews. They also have excellent customer service!

Date of experience: February 3, 2016
New York
1 review
0 helpful votes
Follow Kathy K.
Unfollow Kathy K.
Share Review
Report Review

Great timesaver
February 3, 2016

So easy to find medical professionals, see reviews and schedule appointments online. No waiting on hold and easy to view appointment options. I love it and I'm a senior citizen!

Date of experience: February 3, 2016
Washington
1 review
1 helpful vote
Follow EC C.
Unfollow EC C.
Share Review
Report Review

Confusing and Frustrating
February 2, 2016

I scheduled an appt through Zoc Doc then changed it to an earlier date. Somehow, Zoc Doc only had the later appointment logged and when I went to the earlier appoint the doctor's receptionist only had record of the later appointment.

Date of experience: February 2, 2016
Zocdoc S. — Zocdoc Rep
over a year old

Hi there,

We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

West Virginia
1 review
0 helpful votes
Follow Mariya T.
Unfollow Mariya T.
Share Review
Report Review

I enjoy using ZocDoc
February 2, 2016

It's very good idea to book appointment using ZocDoc.
I save a lot of time using this way.

Date of experience: February 2, 2016
Georgia
2 reviews
2 helpful votes
Follow Chakunna S.
Unfollow Chakunna S.
Share Review
Report Review

Convenience at it's best
February 2, 2016

I love being able to go online to schedule my appointments and not have to call, be placed on hold, then schedule. The only issue I had was completing my medical background online and getting to the doctor's visit and them telling me they didn't have the information I had already completed. If the information was sent over to the doctor ahead of time, I would have given it 5 stars.

Date of experience: February 2, 2016
Zocdoc S. — Zocdoc Rep
over a year old

Hi Chakunna,

We are so sorry for the trouble with these check-in forms. Please give us a call at (855) 962-3621. We would love to take a look at what happened here.

In health,

Mary M.
ZocDoc Service Team

Illinois
1 review
1 helpful vote
Follow Christine F.
Unfollow Christine F.
Share Review
Report Review

I've tried to find doctor's on this site that accept Illinois medicaid. Whenever the list of doctor's are populated and you click on their profile, I get the "doctor is not in your network". What is the point of using the insurance type as part of the search when the information is inaccurate.

Date of experience: February 1, 2016
Zocdoc S. — Zocdoc Rep
over a year old

Hi Christine,

We are so sorry you are having some trouble finding doctors in your network. Please give us a call at (855) 962-3621 and we would be happy to walk you through a search. We definitely want to make sure you are finding doctors in-network with your insurance.

In health,

Mary M.
ZocDoc Service Team

Florida
1 review
0 helpful votes
Follow Bob S.
Unfollow Bob S.
Share Review
Report Review

Easy and Practical
February 2, 2016

I love Zocdoc. A lot of doctors are found and it's easy to book any appointment. I like to read feedback and get and idea in advance about how is the attention I'm going to get.

Date of experience: February 1, 2016
California
1 review
0 helpful votes
Follow Wesley S.
Unfollow Wesley S.
Share Review
Report Review

Love this program
February 2, 2016

I now have a great lineup of doctors that are kind and truly amazing. I appreciate Zoc Doc so much!

Date of experience: February 1, 2016
District of Columbia
1 review
1 helpful vote
Follow Marlin H.
Unfollow Marlin H.
Share Review
Report Review

Not the best experience
February 1, 2016

First of all, the appointment was set for 30 ahead of what I put in. Then, once that was "fixed," the information did not make it to the doctor's office. When we went in for the appointment, they were not expecting me. They had not heard of the appointment request.

Date of experience: January 31, 2016
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Marlin,

We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY