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Z Gallerie Reviews Summary
Z Gallerie has a rating of 1.9 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Z Gallerie most frequently mention customer service, delivery date and credit card. Z Gallerie ranks 398th among Furniture sites.
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I don't even want to give one star to them. My computer was loading and by mistake, I placed two orders and called them immediately to cancel them but they did not listen. They sent both of them and charged the shipment twice. I sent them emails and called them but they did not help me at all. I wanted to return both the orders but they were not ready to return the shipment cost. I still have that stuff packed in the box. I do not want to use it. Such a bad experience Lost my money.
I received a notification that my order was shipped on 10/7/23. I called the local store where the order was placed to follow up on 10/14/23. I spoke with the manager Kimberly who said the order had been sitting at the warehouse for two days. She wasn't sure why I hadn't been contacted for scheduling. She was going to reach out via email and get back with me. I never heard back from her Saturday so I called Sunday. On Sunday I was told that she wasn't in and I would need to speak directly with her. I then called Monday and spoke with Miguel who had the same response as Kimberly.that he would reach out via email. I never heard back from him yesterday. It is now Wednesday 10/18/23 and my order is still sitting at the warehouse 6 days later. I called and spoke with Kimberly again this morning who is telling me she never received a response from warehouse/delivery agent and basically has no update. This is very frustrating and disappointing to me because I spent $3583.39 for it a month ago. We all know I could have walked in any furniture store and bought a couch for that but I have been patiently waiting. I am confined to a bedroom with two toddlers because we have no couch to sit on and it's just sitting at a warehouse. I honestly never would have expected this from this company. All of my other purchases have been smooth but this by far has been the worst experience.
Good afternoon D H. Thank you for taking the time to share your overall experience with your recent furniture order, we are currently experiencing some operational changes with our delivery partners which are regrettably affecting your delivery. We can assure you that this is being diligently worked on and we are committed to scheduling and delivering your order as soon as we can. We ask that you allow us an additional 1-3 business days to provide you with an update on your order. We appreciate your business and apologize for any inconvenience this may have caused. We will make sure to forward you all the details as soon as your order is ready to be delivered via email. We apologize again for the overall experience. Adria G.
Ordered a mirror last sept 6 for the holidays, had a delivery scheduled, then on the day of delivery, delivery company said Z placed my order on hold! Called Z Gallerie and blamed the delivery company's system migration! So i called the delivery company and said everything is perfectly normal with them! It is Z who placed a hold to our order! Called z again to complain abt this and just received apologies! I need my mirror delivered and nothing has been addressed until now from sept 6th!
Good morning J.S. We sincerely apologize for the inconvenience and frustration you have experienced with the delivery of your furniture order. We truly appreciate you bringing this matter to our attention. To resolve this issue promptly, we kindly ask that you please provide us with your order number via email at [email protected]. This will allow us to investigate your case further with the delivery company and ensure that your mirror is delivered to you as soon as possible. Rest assured that we take your concerns seriously, and we are committed to addressing this situation and preventing similar occurrences in the future. We apologize for any inconvenience this may have caused and thank you for your patience. If you have any additional questions or require further assistance, please feel free to reach out to us at 424.999.4626 or [email protected]. We are here to assist you in resolving this matter to your satisfaction. Thank you for choosing Z Gallerie, and we look forward to resolving this issue promptly.Adria G.
Excellent customer service from Dulce you rock! My purchase came damaged and was taken care of in a timely manner. Been shopping at Zgallerie since i bought my new house and haven't regretted doing it. Would never hesitate to recommend this store, you can always be sure to find pieces to beautify your home making a statement.
Good morning, Francene! Thank you for taking the time to leave a review. We are pleased about your five-star experience with Dulce, we appreciate your business with Z Gallerie. Your continued support means the world to us. We look forward to serving you again in the future!✨ Adria G.
I've order 2 pieces of furniture.had to wait months even though they charge $$$ fees to ship. Quantity is good but won't order again
Good afternoon Jyll. I want to begin by expressing our sincere apologies for the delay you experienced with the delivery of your furniture order. We understand the importance of providing accurate information regarding estimated timeframes on our website, and we deeply regret any frustration or inconvenience this may have caused you. I also want to clarify the pricing structure for our white glove delivery service. This service is designed to provide a convenient and premium experience for our customers. While we appreciate your understanding of the unlimited furniture pieces included in this service, we understand that the associated fee might seem high. We are constantly evaluating our pricing to ensure it aligns with the value we aim to provide, and your feedback on this matter will be considered in our ongoing review process. If there is anything more you would like to share or any specific concerns you have, please do not hesitate to reach out to us via email at [email protected] again, we apologize for any inconvenience this situation may have caused you, and we appreciate your understanding. Adria G.
I do not recommend purchasing from this store. The furniture is not only expensive but also of poor quality. I waited months for my sofa to arrive, and within just three weeks of minimal use, it's already making noises. I regret not reading reviews beforehand and won't be shopping here again. Despite a low 1.5-star rating, it seems the company has not taken steps to improve its products or customer experience.
Good morning Ms. Kathy, I want to begin by extending my sincerest apologies for the inconvenience and frustration you experienced with your purchase from Z Gallerie. Your feedback is crucial to us, and I deeply regret that we fell short of meeting your expectations. We will forward your concern to our quality control department aiming to avoid such inconveniences in the future with the same product. If you have any pending inquiries to be resolved, please do not hesitate to send us your order information via email at [email protected], we are more than happy to assist you. Adria G.
This review is based off of the customer service I received. I had an issue with a delay in getting my furniture and spoke to Alvaro, he was wonderful and took care of the entire situation.
Good morning Ms. Sintoya. We apologize for the overall experience with your recent Z Gallerie purchase. Thank you for taking the time to leave a review. We are pleased about your five-star experience with Alvaro, we appreciate your business with Z Gallerie.✨ Adria G.
Well, I was on vacation when my painting arrived from Z gallerie. Long story short I got it from my friend that received it. Opened it it was beautiful but so large I really had no idea? I emailed customer service and waited days? Finally I called and spoke to a supervisor, she offered to let me return it it was just to big for any wall! HOWEVER THEY MADE ME PAY FOR IT 313.00 to ship it back? I was so pissed off i cried at ups there went my weeks pay! I have been a customer since 1993! I have bought many things from them sofas etc! But to expect the customer to come up with that kind of money is so wrong in every way! I can't imagine this policy they say is in place is good for business! Z gallerie has a 1.95 approval rating that is bad!i I am no longer a customer and never will be again! If you return my money is the only way! And change your policy but for now I will tell everyone not to buy from this company! I'm still shocked and now no money for food! For this week because I decided to shop at Z gallerie
Good afternoon Kathy. We want to express our sincere gratitude for taking the time to share your experience and thoughts regarding your recent interaction with Z Gallerie. Your feedback is invaluable to us, as it helps us understand the areas where we can improve and enhance our customer service. We truly appreciate your loyalty as a customer since 1993 and your concerns have not gone unnoticed, and we assure you that we are taking your feedback seriously. As of now, we are committed to addressing your concerns with our management team to ensure that situations like yours are avoided in the future. Regrettably, our current policy regarding preference returns does require customers to cover the return expense, Your feedback resonates with us, and we are taking steps to rectify this issue moving forward. While we understand that this won't change your past experience, we genuinely hope that you might reconsider your decision in the future. Once again, thank you for sharing your thoughts with us. We value your input and are determined to learn from this to enhance the way we serve our valued customers. Adria G.
I ordered a sofa set for more than $8500 since December 2022 but still receive delaying notification even now is September 2023. It should have arrived on March 2023 but NO, what I got was 6 delay emails from them. I went to the showroom once every months (about 5 months) so the manager had to contact the shipping department manager and the shipping department manager said the sofa would arrive between Mid Late August. Guess what … it's still delaying month by month until now. Lost my trust in Zgalleries.
Good afternoon Ms. Lynn,we sincerely apologize for any inconvenience caused by the current status of your order.We understand the importance of providing accurate information regarding estimated timeframes on our website, and we deeply regret any frustration or inconvenience this may have caused you. Would you mind sharing with us your order information via email at [email protected]? We are more than happy to review your case and provide you with constant follow-up regarding the status of your order, we can also discuss with the vendor the opportunity to rush the production and shipping of your order.Your feedback is highly appreciated as it helps us improve our services and ensure a better experience for all our customers. Adria G.
I bought a 1000 dollar chair which broke within a year and half. HORRIBLE QUALITY. Wayfair furniture lasts longer than this.
I once also made a return here and the only refunded me half my money. I had to call and stay on hold for HOURS just to get the rest of the return. They essentially just tried to steal my money and were hoping i didn't notice.
NEVER shopping here again.
Good afternoon Ms. Sara, I want to begin by extending my sincerest apologies for the inconvenience and frustration you experienced with your purchase from Z Gallerie, your feedback is crucial to us, and I deeply regret that we fell short of meeting your expectations, we are sorry as well for the waiting time while trying to reach our customer service department. We will forward your concern to our quality control department aiming to avoid such inconveniences in the future with the same product. If you have any pending inquiries to be resolved, please do not hesitate to send us your order information via email at [email protected], we are more than happy to assist you. Adria G.
Went to the gallery and purchased a big red fish for 400. Asks me if i would like add a small blue fish to go with it. I tell him no. What comes in the mail? The small blue fish. Tells me that is the one i selected. Tells me i took it over to the counter! Wow. Don't trust the folks to mail you anything.
Good morning Neil H, thank you for leaving a review regarding your overall shopping experience with Z Gallerie. We apologize if the incorrect item was shipped to you, would you mind sending us your account information via email at [email protected]? We are happy to assist you and provide you with a follow-up. Adria G.
I bought two items at a store in New Jersey. I was told it would arrive in 2 weeks. After two weeks I decided to give them a call. I was told one of the items was on backorder so I asked them to deliver the other item which was a bed I had ordered for my daughter. The representative said we will need to charge another shipping fee for the second item or we have to wait two more months. I insisted and requested to forward the message to whoever was in charge. After two days, I called again to find out the status of my order. Guess what... my order was canceled while there was no credit back on my credit card. I requested to speak to a supervisor who was basically a waste of my time... In the short story, they don't care about customer satisfaction. I won't buy from them again
Good morning Ms. Rubi. I want to begin by extending my sincerest apologies for the inconvenience and frustration you experienced with your recent purchase from Z Gallerie, your feedback is crucial to us, and I deeply regret that we fell short of meeting your expectations. I understand how disappointing it must have been to learn that one of the items you purchased was on backorder, and I'm truly sorry for any miscommunication regarding the delivery time frame and if your order got canceled. I am more than happy to review your case, respond to all your questions, and confirm the reason why you did not receive a credit back to your original method of payment. Would you mind sending your account information via email at [email protected]?Once again, I am truly sorry for the inconvenience you encountered, and I hope you will consider giving us another chance in the future. Adria G.
I paid for 8 charlotte grey chairs, I'm missing 4 chairs & they said late Aug. And now they are telling me Oct! UNACCEPTABLE!
Good afternoon Judy. We apologize for any inconvenience caused by the current status of your order, which is currently in production. We understand the importance of providing accurate information regarding estimated timeframes on our website, and we deeply regret any frustration or inconvenience this may have caused you. Please be aware that estimated timeframes are subject to change due to unforeseen circumstances, and we are continuously working hard to provide the most accurate information possible on our website. Your feedback is highly appreciated as it helps us improve our services and ensure a better experience for all our customers. Would you mind sharing your account information via email at: [email protected]? I will be more than happy to review your case and follow up with you. Adria G.
Karla with customer service was excellent! She handled my request in a very prompt and efficient manner and made the process super easy for our client. We'll definitely be back! Thank you Karla!
Good afternoon Mary! Thank you for taking the time to leave a review. We are extremely happy about your five-star experience with Karla, we appreciate your business with Z Gallerie.✨ Adria G.
I been a customer for AZ gallery for several years and it's amazing customer services from everyone in the stores specially from the girls. Mean it's not Matter that they are leaving for the day if need them they stay helping any needs. Amazing employees.
Mercedes Tavarez
Hello Mercedes.Thank you so much for being a valued Z Gallerie customer for several years! We truly appreciate your loyalty and support. Your kind words about our customer service are incredibly heartwarming. Thank you as well, for sharing your style with us, we love it! We look forward to serving you for many more years to come. If there's anything else we can assist you with, please don't hesitate to reach out. Adria G.
I emailed Z Gallerie Customer Service, inquiring about a sofa I purchased. I received a response the next day early in the morning, which happened to also be the 4th of July. Gabriel was very informative and I was pleased with the outcome of our conversation.
Good morning Joy R! Thank you for taking the time to leave a review. We are extremely happy about your five-star experience with Gabriel, we appreciate your business with Z Gallerie.✨ Adria G.
Furniture quality is poor. Customer service team and escalations department are even worse. The prices are comparable to that of West Elm or Pottery Barn and looks nice online, but beware if your items are damaged in delivery, they will NOT repair. Do yourself a favor and buy somewhere that actually cares if their products are damaged. I purchased an extendable table and it was delivered with a broken latch, like cut off with a sharp metal edge that could be dangerous with small children. Not to mention all the scratches. Escalations department says it's normal. This has been going for months. Pretty sure this department is only one person. If I could give zero stars I would.
Good morning Ms. Jennifer. Thank you for taking the time to leave a review regarding your furniture order, we sincerely apologize for the negative experience you had with our furniture and customer service. To address your concerns and ensure that your case is properly reviewed, we kindly request you to please send us your information, including order details, via email at [email protected]. Once we receive your information, I will prioritize your case and investigate the issues with the utmost attention. We understand the importance of delivering furniture in pristine condition, and we deeply regret that your table arrived with a broken latch and scratches. We assure you that your feedback regarding our escalations department will be thoroughly reviewed and addressed. We are committed to continuously improving our processes to better serve our customers and prevent such incidents from recurring. Adria G.
After writing this review, I am heading right over to the BBB. ZGallerie keeps pushing my production and delivery date back. I purchased the Stella couch on April 24,2023 and was originally told I would receive my items July 2-24,2023. Now they changed the date without a reason to August 29-September 2,2023z What company does this? I am done and I am going to work with my credit card to get my money back from these scammers. They can keep their couch.
Good morning Ms. Sylvia. We appreciate your feedback and apologize for any inconvenience caused by the delay in your delivery. We understand how frustrating it can be when expectations are not met, and we would like to address your concerns. We are more than happy to review your case, reach out to the vendor and ask if there is any possible way to rush the shipping of your order. Our goal is to ensure your satisfaction, and we would be grateful for the opportunity to discuss this matter further with you. To better assist you with the status of your order, could you please provide us with your order details, such as the order number or any other relevant information? Kindly send this information to us via email at [email protected] will allow us to investigate the matter further and provide you with a more accurate update on the status of your Stella couch. We appreciate your business with Z Gallerie. Adria G.
Customer service team is well trained, but the workflow to get answers is not efficient. I am constantly being told to wait 1-2 days for an update. I ordered a sofa on April 9 and it is the end of June and I still have not received it. They only communicate between departments by email which is not the best way to get answers quickly
Good afternoon Ms. Joanna. Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and value your perspective on our customer service and order-tracking process. We understand the importance of timely updates, and we are continuously working to improve our internal communication processes to ensure a more efficient and streamlined experience for our customers. To better assist you with the status of your order, could you please provide us with your order details, such as the order number or any other relevant information? Kindly send this information to us via email at [email protected] will allow us to investigate the matter further and provide you with a more accurate update on the status of your sofa. We appreciate your business with Z Gallerie. Adria G.
From Z gallerie I ordered a white Verona couch from them and it came all dirty and ripped.I returned it the same day with delivery team after so many emails
And phone calls I have got same answer Delivery team is working on your order and they will call in 1 to 2 business days which they never called don't know when they will respond can't buy from anywhere else
Since they are not refunding our money.so frustrating.
Will never buy anything from them
Good afternoon Ta P. We apologize for the inconvenience you have experienced with the condition of the white Verona couch you purchased from Z Gallerie. We understand your frustration and want to assure you that we are committed to resolving this matter promptly. Please reach out to us directly via email at [email protected] with your order details so that we can address the situation and find a suitable solution. Your satisfaction is our top priority, and we value your business. Thank you for bringing this to our attention, and we look forward to resolving this matter promptly. Adria G.
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Good afternoon Fauzia, we are terribly sorry for the overall experience while placing your order, and with our customer service department, we appreciate your feedback. Would you mind sending your order information via email at: [email protected]? We are more than happy to review your case and provide you with a follow-up. Adria G.