Z GallerieReviews 186

They carry nice items and I've purchased many many times, however I can't get past the ridiculous shipping fees. For several pillows and some random decor items they want $99 for shipping. If you order an entire sofa and bedroom set it's only $100 more. How can small soft items be nearly as much as an entire furniture set. It's really unfair. I also hate their inaccurate shipping time frames, I ordered a coffee table in November and it's February without it being delivered still. It estimated 6-9 weeks. Their customer service won't do anything and your only choice is not buy the items or keep waiting and paying insane shipping fees. I do however appreciate their loyalty program that gives you credit back for future purchases but I'd definitely buy a lot more with free shipping.

Refused to help w a missing package even after the delivery service admitted I never signed for it. Repeat customer but no longer order #******* Item Sunburst Mirror

The fact they thought this was okay to ship out is shocking. Paint chipping and stained. Customer service was so help and even hung up on me after being on hold.

Below is my original review since that time I have been contacted by Z Gallerie and they has shipped out a new clock and have a team scheduled to assemble the media console. Mark Miller Manager of Store Operations contacted me personally on several occasions and provided the type of service I expected from this company. Great products OUTSTANDING CUSTOMER SERVICE.

Wish I would have seen this before I placed an order and hoping this review will stop others from making the same mistake. DON'T ORDER FROM THESE CROOKS. Ordered a clock as a Christmas Present that arrived broken - they will not take it back since they will only allow a return 30 days from date of purchase. Also purchased the Xena media cabinet. Both the Bill of Lading & the packing slip say white glove delivery with set up. When I called & sent an email requesting the freight payment be refunded they said I did not pay for White Glove Deliver and will not refund anything.

I recently received an order of eight items from Z Gallerie. All of the items in my purchase were in good shape and packed well in one box without any damage to anything I had ordered. The largest item, a table lamp was my second purchase of the same lamp. The two lamps will look great on my bedroom nightstands. My salesperson on the phone was Elias and he was great to work with. He was very patient and professional with this old man. I will miss our Z store in Colorado!

Order an in stock table and have been waiting on delivery. Each time I call they change/push back the delivery date. When im told via email it would be delivered upcoming week turns out that that was not correct. This is outrageous. I ask to cancel the order and recieve my moeny back and am placed on a long wait to be told I cant cancel and receive my money back. Instead Iam told i can wait for the item to be delivered and reject it. So im waiting for a delivery to come to reject it and from what i read and am told i will have to possible pay when i reject the item. Will absolutely never purchase from this company again. Save your money buy from another company!

Willnot have a return customer in me awful experience

I purchased the "Ventura Extra Deep Sofa" in January of 2022 for approximately $3,500. When it came in July of 2022, it looked nice from afar. However, up close there were a lot of frays on the material and black stitching in the cushions, which seemed out-of-place. I contacted customer service and they sent a technician to my house. After the technician's report, customer service stated that they will send me a new sofa.

A few months later, the new sofa arrived. When the deliverymen were putting it together, there were no footings for the new frame, and they had to take the footings from the original sofa. There were also a few scratches on the new frame (see pictures), but I didn't really care as I waited about 10 months for this sofa. Instead of the deliverymen removing the original sofa and then bringing in the new sofa, they "piece-mealed" it. They unwrapped the cushions from the new sofa and laid it on my child's wall chalkboard in my hallway. When they finished putting together the new sofa, there was pink and orange chalk all over the cushions. Since I purchased a new sofa and not one that needed to be cleaned, I refused delivery and told the deliverymen to give me back the original sofa.

I then contacted customer service and explained the situation. They stated that it would be professionally cleaned, and they will redeliver in a few weeks. A few weeks later, the "new" sofa arrived and after being set-up, the cushions still had pink and orange chalk on them- there was no way that this sofa was "professionally cleaned"! The attached pictures are from after the sofa was "professionally cleaned."

I contacted customer service and explained that the new sofa had not been professionally cleaned and that I refused delivery. The offshore rep kept sending technicians to my house to inspect the stained sofa, when I repeatedly stated that it's in the delivery company's warehouse. Finally, customer service gave me 3 options: 1.) Keep the original sofa, which is now ripping at the seams (see picture) with the erroneous black stitching and receive a $150 gift card, 2.) accept the "stained" sofa, which they claimed has now been "professionally cleaned" or 3.) they'll come take the original sofa and refund my money.

Since I purchased a "new" sofa and neither option 1 or 2 provided that, I opted for them to refund my money and set up a delivery date for them to pick up the sofa later this month. Almost a year later and now I'm back to "square-one" looking for a new sofa because of the poor customer service, amateur delivery company and poor product that Z Gallerie provides. In my opinion, if you can, avoid this company at all costs, unless you enjoy arguing with an offshore customer service group- it's not worth the money or time wasted.

I have always loved Zgallerie but the past 5 years it has gone downhill. I placed an order mid August one item was back ordered. I received 2 of my 4 items but they would not send the other item that wasn't back ordered. So I had to wait until December 14th to finally receive my other items. Well one item was complete shattered (the one that wasn't back ordered). I immediately called and they said they would send a replacement and it was in stock. I received an email saying I will receive it mid to late December. Now Jan 4th I have not received my item or any follow up emails. I called today and was told this item is now back ordered and I won't receive it until end of March beginning of April! So I had to wait 3 and a half months to receive it from first order and have to wait another 3 and a half months. This was going to be a gift and I gave her a picture of it saying I should receive it. It's incredibly embarrassing and I also don't know why Zgallerie does not send emails when details of your order changes I always have to call. I am highly dissatisfied because I really liked their products but after this I can't expect to receive what I order.

I ordered two sets of champagne flutes, which I absolutely love. The stem on one of the flutes arrived broken. I contacted the Z Gallerie customer service and immediately got a response. They replaced my broken champagne flute at no charge, and the matter was resolved within a week. Karla was helping me throughout the process and was more than helpful and left the lines of communication open throughout while the claim was being processed.

I purchased my entire living room set from Z Gallerie in late 2019. Were delivered in February 2020 as they were custom. Come Dec 2022, had a guest over my house, she sat down on my loveseat only for the sofa to break right down the middle. I take very good care of my furniture, no pets, kids are older, they are very well taken care. No stains, rips or knicks of any kind. Spoke to customer service rep and a was sent to Elevations Dept, who said they could not repair or replace and it is out of their 1 year warranty. Extremely upset they couldn't offer a repair or replacement as sofa is only 2 years old! Don't waste your money! Spent over $1500 for ONE loveseat. Will be reaching out to Consumer Affairs! They claim "100% customer satisfaction", it's a bunch of BULL. Buy your furniture from Costco, they do stand behind their 100% customer satisfaction and will accept their defective furniture!

I ordered wine glasses from this site over 2 weeks ago for a christmas party and have yet to get a shipping notice. And I can't cancel my order. I should have just ordered from Amazon and had 2 day shipping.

I bought a very expensive chase, dinning table, dinning chairs and king bed. The table had distress lines, but also had very bad scratches, that they called distress. The chase was not built correctly, when you sit, your tush stays implanted on the couch and does not pop up like a normal couch does. The company sent an incompetent person to check them and informed me that the products were defective, but the escalation department stated that the furniture is in good condition and they will not correct or exchange it. The furniture is cheaply made. DO NOT BUY FURNITURE FROM Z GALLERY! The furniture is no good and their customer service is terrible!

It appears that this company doesn't have good logistics and organization. I ordered an item that I really needed within a week, I paid extra $100 for express/expedited shipping and here I am 5 days later and so many calls to their customer support center with no shipping confirmation email. It's very frustrating to keep being told that my items are going to ship out anytime soon and haven't. I don't need the items unless they get here in time for my event, I requested for the cancellation of the order today and I was told that it was not possible to cancel either, it's very disappointing. I never experienced anything like this with other companies. Definitely never shopping from there again.

I ordered a sectional and they delivered a sofa. They wanted to charge me a 25% restocking fee for their mistake. Customer service kept saying they had to email the Manager of the store first. They supposedly cannot call to confirm anything. The manager finally got the email and said he replied not to charge ime and then they said he had said to charge. Again they said they had to confirm with the manager who said he did not receive an email. I contacted my credit company as a I had gone back and forth for weeks trying to deal with this company with no result. I will also report them to the Better Business Department..

I'm never ordering online from Z Gallerie again. I made an order in September, and it shipped about a month later. To the wrong address. FedEx took a picture of the parcel at the wrong door. Customer service reordered it for me I and received a confirmation email saying that I would get a replacement order in mid-late October (no tracking number, though). About a week into November, I called in to check on the status since I still didn't get my package. Apparently Z Gallerie canceled my replacement because of a lack of information on their end? This was news to me, because no one even told me. I requested a refund because I'm not rewarding that kind of behavior with my money. Do better.

I purchase was 3157. 20 but they had pending 5500 out my checking acct and my mortgage was late. They can't tell me why not have they tried to contact me! I can't even return there piece of crap furniture because they said it's final sale! I would NEVER IN MY LIFE BUY ANOTHER PIECE OF FURNITURE FROM THESE SCAM ARTIST! IM taking this on the chin but I hate this company! They made me put 1 star I don't really have no stars to give!

Z Gallérie is horrible and should be put out of business! I ordered a dining table in September of 2021 and still have no received it. Now the shipping company has had it for the last 5 months and Z Gallérie would not let them deliver it until I paid an additional $450 for storage when I didn't even know they had the table. They said if I didn't pay I would be charged a 25% restocking fee, plus another shipping charge to send it back (I already paid $350 for shipping), and still pay the storage fees. It is a holdup and is dirty business. Now I have paid the $450 and they still can't give me a date of delivery. It is criminal!

We purchased a couch from Z Gallerie back in April. At the time the wait was around 12-14 weeks. After waiting the 14 weeks I contacted Z Gallerie as the couch had not arrived. They quickly got back to me and gave me a new ETA on the couch. No problem, everyone's having trouble right now.

The couch was delivered about a week before it was supposed to be, which was great. The fabric was as expected and the couch was great with the exception of the mismatched legs. Half of the couch had metal legs, half had wooden. I contacted Z Gallerie to get this resolved and Fernando Hernandez quickly got back with me and sent me the appropriate legs. All I had to do was unscrew the old ones and screw the new ones in.

Overall the process was a little stressful and annoying, but Z Gallerie's customer service was quick and responsive and ultimately we are happy with our purchase.

This entire experience was so stressful. I have never encountered such bad customer service and mis-information. This was so disappointing from a store that represents itself as high end. The only positive interaction was at the very end when trying to process a credit with an amazing customer service rep named Liliana G. She did what she promised to do and actually dug into our case and did her job. She was exceptional and I am very lucky I finally got her as a representative.

I needed the nesting tables and Francisco gave me an excellent service.
- he is customer focused
- very knowledgeable
- very patient and very good listening skills
He is an asset to your company