Z GallerieReviews 186

I ordered furniture from z gallerie back in September 2023 my furniture was suppose to get delivered January 5th 2024 long wait I know... so I just so happened to call to see why my furniture didn't get delivered they say it got pushed back until the end of March because they are having issues with the vendor/ manufacturer 😤 not one call to let me know what was going on not one email so I tell them I do not wish to wait another 2.5 months without furniture so I would like to cancel my order they go on to say I can't cancel my order once it's placed and they have to reach out to the vendor to get approval for a cancelation that's BS because you just told me your having issues with the vendor so why would that be the vendors call to refund me my $3200 that I paid in full for furniture and have to wait all this time for furniture z gallerie is full of ish and they scam people out of their money and it's not okay. I have spoke with several individuals and they all stated the same thing about furniture orders through them if you know like I know be aware before you order furniture from Z GALLERIE oh and not to mention the store I ordered the furniture in houston texas back in September is permanently closed. What a damn headache and $#*! ache I'm having from dealing with and sitting on the floor this long.

Very shady practice. My light fixture was supposed to arrive on January 2nd. When it didn't, I called and waited for an hour on the phone but eventually hung up because I couldn't get through to a service rep. I checked the status of my order and it still said waiting fulfillment and the delivery date updated to the 6th. I needed the light fixture while the electrician was at my home. I sent them an email to cancel. The customer service rep confirmed receipt and came back shortly after to tell me that the order couldn't be cancelled because it had already shipped. I didn't receive a shipping email until the next day. Just super shady and almost sickening that this type of business model exists.

I am a regular customer at Z Gallerie and brought most of my items online. I always love the quality of their items so it is one of my preferred site to shop. I recently purchased the Leopardo figure in gold and it arrived broken, It was in styrofoam but I knew something was wrong immediately when I picked up the box because I heard the sound of small pieces shifting inside. I called customer service and Karla processed my exchange. I received fast responses and had a confirmation email on its resolution within 30 minutes of calling. I am very impress with how Karla appreciated my business and took care in processing my claim. I will definitely continue to be a loyal customer at Z Gallerie.

We had some dear friends buy us an expensive gift certificate for our wedding. These people are hardworking, hourly wage employees who were extremely kind and generous to us. When I went to try to redeem the gift certificate, there's a toll-free number you are asked to call. When you ask about gift certificates, you are told they are no longer being honored. That's stealing from customers, plain and simple. So disappointed there's not more we can do.

I think they are going out of business, so do not buy from them! I have purchased from Z Gallerie so many times and love them until now. I will preface this to say I am in Washington and the closest store is in California. I have ordered couch swatches twice in the last 3 months, nothing. Keep in mind where the nearest store is so it's my only option. I sent in a message November 23 and no reply so I messaged again on the 29th again, nothing. I then called on the 8th, waited on hold for over an hour just to be told they are running behind and there is no way to track my request. I finally get an email reply today and they say they will not be fulfilling swatch request and please go to a store! Whaaaaaat?

I ordered a furniture item in May that was to be delivered in August. When August came and went, I reached out for an update since the site gave none at all and only says "awaiting fulfillment." I was then told it would be September, which came and went, then told October, which came and went, then told November, which...you guessed it...came and went. Still no delivery and I'm only ever given these "updates" if I reach out to them myself. I was even told the item is "now on a truck getting ready to ship from our warehouse mid to late november". When November passed and I asked for another update, I was told early-mid Dec. They are just constantly estimating shipping to be whatever the next soonest time frame is... and the fact that my furniture is apparently just sitting on a truck after I literally paid hundreds of dollars in shipping... wtf? Just go out of business already if you can't function properly. Reading reviews on here about how so many people got their items finally but they were damaged, and the company literally won't do anything about it, refuses to do refunds...WHAT IN THE WORLD. Definitely not purchasing from here again. I shopped other "high-end" furniture stores and the experience was far superior to z-gallerie. I can't believe how horrible the service for how expensive everything is. Insane.

Selene was amazing at explaining my "Accidental" Purchase of the ZGallerie "Loyalty Program" had been cancelled. It is an dd subscription so CAREFUL! It will be refunded in 7-10 days be patient. I also asked about a big order I was patiently waiting for and she explained one item s back orfered for another month! Glad I asked! She was able to do a "Courtesy Shipping Split" so they other items MAY arrive before Xmas day! Whew-hoo‼ Worth the 12 minute Hold Wait!

Zero customer service. They never answer the phone or respond to inquiries. Low quality as well. They shipped 2 orders of the same product and 1 order I never received. Run dont walk.

Buyer beware! Furniture is complete junk. I ordered furniture in September. Got two white pieces. A tall chest and a long dresser. After putting items on the long short dresser black lines or streaks were formed. These streaks are very difficult to come off. Most leave some form of a line even after washing. I reached out and they are doing nothing claiming the return policy is 30 days. It was only 90 days. A $1,500 dress should last more than 3 months. My ikea furniture lasted longer. Save your money. I went back to leave a review to see they don't have an option for reviews. Never again. I thought I was being smart not buying from wayfair and splurging on nice furniture. Big mistake.

I've literally been on hold for customer service for more than an hour. Interestingly, when you call to place a new order you are immediately connected. They make it impossible for you to return anything. After this experience I will not be shopping here again. They are the WORST.

Strangely, I received a phone call from a freight company and my order was delivered on Saturday, Dec 2. Never once did I receive any kind of tracking information or correspondence from Z Gallerie. The product is fine, but the shipping time and lack of customer service gives them a 1 star for me. I did withdraw my BBB complaint, but only because I received the order and didn't need the refund.

I placed an order for a buffet server on October 23,2023 that gave me an estimated shipping date of November. As of November 17, I had not received any correspondence on a shipping date, so I rechecked my order status to find out that they had changed my estimated shipping date to January (no notification from them on that). I sent a string of emails asking for a shipping status or a refund on November 17, November 20, November 21 and now on November 29. After my email on the 20th, they updated the status of my order to show it shipped, however, the tracking information is invalid. I also tried calling, however, they don't answer the phone. I have now filed a complaint with the Better Business Bureau because I believe this company intentionally misleads customers with shipping status information to avoid refunding money they've had for long periods.

I have been a long time Z Gallerie customer, I'm an interior designer and am saddened to see their physical stores dissapear. Unfortunately, with this last purchase, this will most likely mark the end of my relationship with Z Gallerie. I ordered a small order- side tables, accent piece and a floral arrangement. On the website, it stated, in stock and ready to ship in 3-5 days. Well, it's now 22 days later. Each time I login, the shipping date is magically changed. Today, it says a Dec. 4 delivery date, and this is the fourth change. I filled out two "support tickets" through their system, and get a generic email that will someone will get back to me. Nobody does. I've tried calling three times, and waited on hold 30 minutes, and the line disconnects right at thirty minutes. Prior to that, the message says your call will be answered in the order received- no estimated wait time, nothing. Meanwhile, my card has been charged, it's been almost a month, and I've got nothing. I needed these items in time for Thanksgiving, which passed. No I doubt they'll even be here by Christmas. I don't see how they will stay in business with this atrocious lack of customer service. Add to that, now you can't see the merchandise in a store, and there is a 25% restocking fee plus shipping costs if something doesn't work out the way you expected. Their days are numbered.

This is YOUR WARNING
I HAVE NOT RECIEVED MY COUCH AND IT HAS BEEN 6 MONTHS. FOR THE MONEY IM PAYING I DONT EVEN GET ANY compensation. Such a "high end" company. There are more reputable companies at this price tag. DONT SHOP HERE

I placed an order on October 10,2023, with an expected delivery date of October 19,2023. However, on October 15, I discovered that my order was still awaiting fulfillment. After contacting customer support, I learned that the item is on back order, and the new estimated delivery is early December. This came as a disappointment, especially since the item is coming from India, causing the delay.

I wish this information had been disclosed upfront, as I purchased the item as a gift for a friend. If I had known about the back order, I would have reconsidered my purchase. The customer representative acknowledged that this lack of disclosure is a common concern and apologized for the inconvenience. Feeling a bit deceived and frustrated, I've decided not to shop with Z Gallery again.

Additionally, I've tried contacting corporate offices, but am constantly being brought to the automated system with no human to direct me to the proper department. What is going on with this company?

This place has ads on every platform to oder from. They don't tell you that it takes at least 3 to 4 months to get your items. I have been calling them and you can't get no one on the phone to get answers. At this point I don't know if I'm getting my money or my order. I will tell everyone that is on my platform not to oder from this company. They haven't even sent an email yo say anything. I'm getting a lawyer if I don't here from them by Christmas. At this point it is going on 4 months. Never ever again.

DO NOT ORDER FROM THIS COMPANY UNLESS YOU LIVE NEAR THEIR SHOWROOM. YOU CANNOT RETURN MERCHANDISE WITHOUT PAYING A HEFTY SHIPPING FEE. I HAD TO KEEP WHAT I PURCHASED WHICH WAS NOT AS DESCRIBED AND YET IT WOULD HAVE COST ME MORE TO RETURN IT THAN WHAT I PAID FOR IT. GOOD LUCK AND FINGERS CROSSED WHEN YOU BUY SOMETHING

I ordered a coffee table online when I moved to my new apartment (October 3rd). The delivery was estimated to be in less than 3 weeks. I payed 200 dollars just for the delivery fee. It has been over 4 weeks and I still didn't receive the table. When I call customer service they say they can't do anything about it. I tried to cancel my order but they said they will charge me 25% restock fee. Now when I check the order status on the z gallerie website, it says the table will arrive by January 14. STAY AWAY FROM THIS COMPANY. THEY WILL TAKE YOUR MONEY AND KEEP YOI WAITING FOR MONTHS, MAYBE EVEN YEARS ACCORDING TO OTHED REVIEWS.