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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I helped my mom purchase a pair of glasses. Her prescription has biofocals and when we placed the order I didn't know about invisible line biogocals. So, she contacted Zenni when she received the glasses and told them about our mistake. They promptly sent a return shipping label, credited our account, and allowed the return. We then reordered the glasses with invisible biofocals and received the pair. She is absolutely in love with her glasses! They are the best. Receiving such great customer service was the best experience we've had for a while. I also have ordered myself 2 pairs of glasses and they are amazing. I love being able to see what I look like with the glasses on before I buy them. When you purchase in store you can try them on, but you can't really "see" what you look like, because you don't have a prescription lens on. Zenni is definitely deserving of 5 stars!
I just received my brand new Zenni sunglasses. I got cute frames, no line bifocals with antiglare for under $85. I've never had prescription sunglasses. These are awesome. This is my first purchase and I will definitely be ordering more.
Ordering process was easy and there are so many great options to choose from. I got a simple black, plastic frame but can't wait to get a couple more in different colors and styles!
I ordered 2 pairs of zenni glassware couple weeks ago and they are just amazing. Really good quality and fit is perfect! At first i was sceptical about quality and how will they fit, but when i got them they were equaly or even better quality than the brand ones you purcehes in lenscrafters. I will definitely buy some more!
Love Zenni. Whether you order online or on the phone it is ran easy process and you will receive perfect glasses. Reasonably priced excellent product.
Everytime I get a new prescription I go straight to zenni for my glasses and sunglasses. Even got my dad and brother. Hooked. We will never go anywhere else
The price is unbelievable. The selection is vast. The frames keep up with the current styles. My only problem is the quality. The frames are always straight flat and the ear pieces are spread too far left and right. I had a professional fit them to my face, and they quickly went back to the original shape they were in. Three of the four recent purchases fall off my face too easily. I love having a variety of glasses, so I will continue to buy Zenni. I just wish they would stay on my face better.
I was initially skeptical of purchasing glasses online but I decided to try it. I purchased glasses from two sites on the same day. The Zenni website was easy to navigate and made the process of choosing new glasses fun and trouble-free. My glasses arrived in less than two weeks, about one month earlier than the pair I ordered from the more popular (and expensive) site. I am very pleased with the quality of the glasses that I ordered and definitely plan to order more!
I don't like how the bend on the sides and stay lose on my head, maybe i need different frame with solid non bending sides
I'm impressed with the customer service at Zenni. I accidentally ordered progressive lenses instead of standard for my sunglasses and they allowed me to send them back and they credited my account for a full refund, aside from shipping, even though it was really my mistake. I will order from them again!
I love Zenni. I always get compliments and always point people toward Zenni. My favorite, for sure.
It took 2 orders to get things right. I ordered 2 pairs of glasses. Even though the first frames should gave fit, they were huge. The pair of sunglasses fit but both had the wrong prescription in them, which I had to pay to have an eye dr. check. So that cost me additional $. Called, returned, waited for credit. Mind you, my old eye glasses were broken, so all this time I'm wearing an older pair. Gave up, ordered a pair from Costco. Used my credit for a pair of sunglasses and a pair of new glasses for my husband. Those arrived within 2 weeks and are very nice. I love the polarized driving lenses. It did cost me additional $, of course:-/
First time ordering eyeglasses online. I didn't know what to expect but was pleasantly surprised. Excellent quality for the price. Fast and easy ordering/shipping. I can see and they look adorable!
I have ordered many pairs of glasses from Zenni! Always satisfied and happy with my glasses, never had a problem.
The only thing I wish is that they would make me updated lenses for a couple of my favorite pairs that are now retired!
I generally get a new pair of Zenni glasses every year that my eye prescription changes. I've had about 5 pairs now. Everyone of them has been perfect, with many extras and at very reasonable cost that I believe is usually below competitive prices.
My first pair were so amazing and price was great too so I purchased another pair and also purchased a pair for my husband. He has bifocals and was very pleased as well.
I love zenni! They are way less expensive than what I would usually pay and I never have any issues with orders. The last pair I got just really fit my face and of course help me see!
I just received my first pair of glasses from Zenni. Great glasses for an even greater price. The quality is very good. The only problem I had wqas with the tint. I said light gradient gray and they are sunglasses still. The tint is too dark. This is not light but makes some great sunglasses.
I just received my third pair of Zenni specs. Very stylish and perfectly matching my prescription. However, I would never buy progressives by mail order; they need to be fitted in person. I also would be leery of filling a high minus prescription as the visual center needs to be exact. Otherwise they are terrific and very fashionable as well.
Just the worst! Glasses were all wrong. Company offered to make me another pair but I cannot return them if not happy. They said the first ones were perfect. I can't see out of them! Why would I want another. I had to settle for a 50% refund. Waste of money. Customer service in Phillipines and there is no supervisor ar anyone reasonable to work something out with. Don't be a dummy like me. Go elsewhere!
Hi. We are sorry that you could not see out of your glasses.
We want to clarify that returns are not refused at Zenni, so long as the request to return an item is made within the warranty period. Furthermore, if we offer to remake glasses for you because they were found to have been manufactured incorrectly, we can confirm that the remade glasses can subsequently be returned and that the return options that will be available to you would depend upon the reason for the return, and if that reason is for an inspection, the options available would depend on whether the remade glasses were found to have been incorrectly manufactured.
Additionally, we want you to know that while a supervisor is not always readily available when requested, they are always available to call a customer back, and usually within 24 hours. If you asked to speak with a supervisor and did not get one, nor did you receive a call back, we apologize. If you did not receive the assistance you requested or feel that your case was handled inappropriately and wish to have it reviewed, please send us your order number via private message and we will review your history and respond within 72 hours. We hope to receive your private message soon.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your review. And thank you for sharing the lovely photo! We are very happy that you are satisfied with your new prescription sunglasses. We are also thrilled to learn that you plan to order from Zenni again. We look forward to serving your future needs and we trust that you will be as pleased with all subsequent orders as you are with the recent order. Thank you for trying Zenni!