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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I have purchased several pairs of glasses over the years from Zenni and have never been disappointed with my order unless it was something I did! Will continue to order from them!
The saying "You get what you pay for," seems to be applicable with Zenni.
The frames were flimsy and not the least expensive at $25.95. The price actually ended up being $131.00. While less expensive, the lens quality and accuracy, along with the cheap frames, made the purchase worthless. I found out the hard way that they will not refund the purchase price. The return policy is vague and tucked away on their website. They offer a Zenni credit, not a refund. I would rather pay more for quality glasses, than go through this company. If you want to save money, I would suggest a local discount company rather than Zenni. Many offer relatively inexpensive glasses and provide better quality and services.
I purchased a pair of goggles almost 2 years ago for the occasional bike ride I take (to help reduce tearing of the eyes from the wind). In less than a year I found the frames had completely cracked apart. Thinking maybe I had done something, I ordered a replacement pair. In less than a year, I discovered this pair had cracked in two places. I had taken pains to be super careful when using and storing this pair and still they have cracked apart like the first pair. I'm very unhappy that Zenni only guaranties their frames for 30 days - obviously they know that they are manufactured to not last much beyond that.
Thank you for posting your review.
We are sorry that both of your frames broke, and we apologize for the disappointment you may have experienced as a result. Please send us your order numbers in a private message on this review site so that we may further assist you. Our hope is to arrive at a solution with which you will be pleased.
Additionally, we want you to know that one of our goals is to always provide high quality items for our customers, and we regret that your experience does not reflect that. We are grateful for your feedback and we will take this opportunity to identify any problems with the materials or any defects in the design of this frame. Thank you for posting this review. We hope to receive your private message soon so that we may resolve this matter to your satisfaction.
I've purchased a few pairs of glasses before and as usual I'm very pleased. The quality is very good, the selection is extensive, the prices are excellent and the website is very user friendly. Thanks
Not only were my glasses a great price but when I had a problem with the frame they replaced it free of charge even after the 30 day warranty period. I recommend them to everyone.
Just ordered Three pair of glasses from Zenni, 2 pair the exact frame but different colors. The green pair has very defected noes piece wires and I sent pictures. They offered to send me new frames which is fine. But it will cost me $10. To have the lenses switched. I am a senior and have been using Zenni for years, I asked for the $10 to pay for the switch. They declined. I am widowed, on a fixed income and all I asked was for them to make the mistake right. Darn the wires for nose pieces were not seated in the plastic frame. I sent pictures of the brown pair also, so they could see the problem. I am sad, very sad that they will not stand by there product and not have $$ out of pocket for their mistake.
Thank you for posting your review.
We are very sorry to have sent you a defective frame. We are also sorry to learn that the solution we proposed did not work for you and we apologize for failing to offer you a suitable alternative. Please use the private message option on this review site to send us your order number so that we may further assist you. We are grateful for this opportunity to regain your confidence by resolving this matter to your satisfaction. We hope to hear from you soon.
These frames creak loudly, They look ok but they are noisy, as well ordered clip on sunglasses to go with them but they are too large and the clip does not center well at all. I suppose I shouldn't be to surprised however but I will never order from this company again.
Thank you for posting this review, which gives us an opportunity to address this issue.
We are sorry that your frame creaks loudly and that the clip-on sunglasses do not fit the frame well. We want you to know that all Zenni glasses are covered by a 30-day warranty, which begins the day the glasses are delivered. And during this time, it is important to notify us of any problems you have with your glasses, so that we will have an opportunity to offer you a proper resolution. If your glasses are still under warranty, we invite you to send us your order number in a private message and we will be happy to send you a replacement frame and replacement clip-on sunglasses or issue store credit, which you may use toward the purchase of a different item on our website. If your glasses are no longer under warranty, we would still like you to send us your order number so that together we can work toward a resolution with which you will be satisfied. We are eager to assist you with this matter, so we hope to hear from you very soon.
I never ordered eyeglasses online before but because of COVID my optician was closed. The website is beautiful and easy to use. I ordered according to my Rx and added anti glare and transitions. The price was reasonable
However when the glasses arrived I had trouble seeing with them. They seemed too strong and I was getting headaches
When my local optician reopened, I took the glasses to him to see if they were correct. The strength was correct but the progressive began way too high so I was always using the magnification
I contacted them and was told that they use a standard height to begin the progression and I should have chosen a smaller lens and frame
His was I supposed to know that?
The only offer made to me was for 10% off to have them remade
I will ALWAYS have my glasses made in person going forward
Thank you for posting this review of your recent experience with Zenni Optical.
We are sorry that your progressive lenses did not work well for you. The segment height on a pair of progressive lenses is the vertical measurement in millimeters from the bottom of the lenses to the beginning of the progressive addition (the reading area) of the lenses, and we can confirm that we currently we do not customize this measurement. However, the segment height varies from frame to frame and is dependent on the height of the lenses in the frame you choose. This means that if the segment height in your glasses is too low, you may achieve a more comfortable segment height by choosing a frame with a taller lens; conversely, if the segment height is too high, a frame with a shorter lens will produce a better segment height. Additionally, selecting a frame with adjustable nose pads is highly recommended because they offer more flexibility to adjust the glasses higher or lower on the bridge of the nose to get the segment height just where you need it.
Since the segment height on a pair of Zenni progressive lenses varies by lens height, if a customer reports having difficulty with the standard segment height, it is customary for us to advise the customer that they may return the glasses for store credit, which can be used toward the purchase of a different frame. The store credit is offered for the cost of the glasses, excluding the shipping fee, so we are disturbed to read that you were only offered 10% off. Furthermore, it is also customary for our representatives to advise that if you have had progressive lenses made elsewhere in the past, you may contact that establishment to inquire about the segment height that was used on your progressive lenses, and if you then provide us with that information, we can tell you the height of the lenses you should consider to achieve the same segment height. Many customers are successful in finding the right frame once they have this information. If you were not offered store credit for the return of your glasses or if you believe the representative who assisted you did not thoroughly explain how to find a frame that would produce a better segment height for you, or if you would just like Zenni tor review your case, please send us a private message here on this review site and provide your order number. We welcome the opportunity to try again to come to a resolution with which you will be satisfied. We look forward to hearing from you.
Zenni has changed everything! I cried so hard when I found out I had to wear glasses all the time and will get worse and worse. But now I love wearing glasses. I have bought so many it's crazy. I love being able to afford colored ones, or funky pattern I'd never have tried if paying $100 plus for them. I use my distance script which is worst problem and get pairs for $15-20 and can change daily. I don't add my bifocal because that's only a problem when reading and I have my other glasses for that. It's changed my attitude so much. I bought two pairs from another company that's similar and they are ok but I love love live Zenni.
Great prices. Okay frame selection, although they discontinue older styles, such as the one you're currently wearing and would like to replace; no such luck much of the time. Rx matching is excellent. Shipping times could be faster, but when it's a Chinese manufacturer, you're going to have to be patient. I wish the "try it on" feature was easier to use; I often have to poke around and click around 3 or 6 times before I get it to work.
Zenni optical has a great selection of frames for a great price. I absolutely love my two pairs I got they are sturdy and very stylish. They make buying glasses easier.
Zero complaints. Perfect in every way. Shipped when and as promised. Love them so much. I got the transitions for first time ever and was so happy!
I am in love with my new glasses. It was easy to order. Fast delivery. Who could ask for anything better
Zennioptical is a great site for affordable glasses. I've been using them for 6 years now. They are a great place to get glasses if you have kids who go through alot of pairs like mine lol. They have options for extras such as lens that are tinted and change in the sun, a range of types of quality of lens to chose from, you can get them inscribed for a very low price. (I always have them put my sons name on his glasses) They have a virtual try on so you can see how the glasses will look on you. To this day I recommend Zennioptical.com to all kinds of people.
Survived hell week at VMI. These frames not only look good but they are tough. They can take a beating and hold up.
I have ordered on several occasions for myself and my husband. We have both been very pleased. My husband reports they are the best glasses he has ever worn. I
I have bought many zenni glasses and sunglasses over the years. They are the only company I ever use because my prescriptions are affordable and always perfect! Thank you Zenni
Love them. Many compliments. I have used zenni for a few years now, and have not been disappointed..
Perfect service and product. I would not hesitate to recommend zen I to anyone looking for new glasses
I ordered my daughter a pair of glasses, and they took a very long time to arrive. They were great glasses, though. So when my glasses broke, I chose to use Zenni again. Big mistake. My account was locked because I "entered my information too many times". But I didn't know it was locked because the "error message" was just a blank orange bar. So I did the customer support chat. I was told to try again tomorrow. Fast forward two weeks. I try again today, same thing. I do the chat again. Told to remove my card info and reenter. This time got a loading screen for 10+ minutes. Chat. Told to try again. Loading screen. Chat. Told to try a different payment method, or an incognito browser. Did that, no dice. Called customer support. Told to remove my order and start over. By this time I was over it. Will go somewhere else.
Hi. We can confirm that a locked account is a security feature to protect against fraudulent transactions. However, you should be able to regain access, and we are sorry to learn that you were not able to do so even with the assistance of our Customer Service department. After some investigation, we have learned that there is a ‘bug’ in the system, which is undoubtedly the reason why you could not proceed with the order. We regret that this issue and our inability to guide you through it successfully has caused you to consider purchasing your glasses elsewhere. Our IT department is working diligently to fix the issue, but in the meantime, we have found a workaround that has been successful in similar scenarios. If you have not already purchased glasses elsewhere, we hope that you will consider trying to place the order on our website once more, so we are sending you a private message with instructions that should help you get through it. Please feel free to reply with any questions or feedback. Thank you for posting your review.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your review. We are sorry that you were unhappy with your recent purchase from Zenni Optical.
We can confirm that a full refund is not available for all returns, however, it is an option for some, so we would like to take this opportunity to clarify our return policy. If a customer believes that their glasses were manufactured incorrectly or if they are defective in some way, the glasses may be returned to us for inspection. Once we inspect the glasses and confirm the error or defect, we will remake the glasses at no charge, and for customers who do not wish to have their glasses remade, a full refund is granted. However, if glasses are returned to us for reasons other than a manufacturing error or defect, standard return options apply. Those options are either 50% refund to the credit card used to purchase the glasses, or 100% store credit. Both options exclude the shipping fee.
If you believe that your case was not handled according to policy, please send us your order number in a private message on this review site and we will respond within 48-72 hours. We hope that we can resolve this matter to your satisfaction.