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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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That process for bifocalsThey now have a new process for putting in the bifocals which is completely intolerable because it sits up close to the nose area and cuts about a third of the bifocal for the nearness out do not buy them no bifocals
Now I have progressive sunglasses and a pair of glasses for computer work. Love them both. Prescriptions are accurate and the styles are great.
Hi. We are very proud of the work our lab does to manufacture beautiful glasses with accurate prescriptions, and we are always happy to hear from customers like you who are satisfied with the job we do. We are thrilled to know that you’ve purchased multiple pairs of glasses and that you are happy with all of them. Thank you for sharing your experience.
I am glad I found zenni. I bought 2 pairs of glasses with progressive lenses. Both were frames I had never seen. One metal frame has little, tiny cat ears on the upper corners front. Subtle I like. The other metal frame had two front lens size holders on each side. They were offset from each other. Very unusual style. One set of lens holders has the actual lenses. The other is a color and it slightly askew.
No problem with either set of lenses. I have a tough prescription with high astigmatism and reading strength. No problem with either paid of glasses. I can see clearly -- nice and sharp. I use a separate pair of glasses for computer use (but NOT for reading). I got that pair from another company that specializes in computer glasses..
I discovered Zenni optical in 2015 before they were even running ads on TV or youtube! It was through word of mouth and I gave them a try and boy am I glad I did! These guys have been Lifesavers they have great frames and great service and I love it!
Thank you so much for this very complimentary Zenni review. We are thrilled that you have enjoyed our products and have been happy with our service over the years. Thank you for being a loyal Zenni fan. We hope that you will continue to be for a very long time.
Love my new glasses! I've purchased several pairs of glasses from Zenni and they are always great! The one time I had an issue, they made it easy for me to do a return and they gave me my credit back quick too! Great customer service!
Thank you for posting this very gratifying review of your experience with Zenni Optical. We are delighted to know that you are happy with your glasses and that you are pleased with the service you received. We appreciate your business and we hope you will continue to patronize Zenni in the future.
The website was easy to use, my prescription was on file (my other pair broke) and quick to ship. I recommend Zenni to everyone I know for their eyewear needs! You can't beat the prices or satisfaction here!
Thank you for posting such a complimentary review of Zenni Optical. We are delighted to know that you are satisfied with your glasses and that you appreciate Zenni's affordable prices. Thank you for recommending us to everyone you know. We consider it a privilege to serve your eyeglasses needs and we hope that you will continue to choose us in the future.
These glasses are so comfortable and stylish! I love how they were so affordable and were sent to me in about 2 weeks.
Thank you for posting this Zenni review.
We are very happy that you were pleased with Zenni’s affordable pricing and with the delivery speed of your order. We are also thrilled to know that you like your new glasses. We hope you will continue to choose Zenni for your eyeglasses needs, and we hope that you will be just as happy with future orders as you are with this one.
I felt very skeptical ordering glasses online as I had never done it before. But I'm so glad I did! I will never get my glasses from my optometrist again. I got myself and my son a pair of glasses each for less than $30 and we get compliments on them all the time. I also ordered myself a pair of sunglasses for less than $20 and as someone who has worn glasses their whole life and never been able to wear sunglasses, this was honestly life changing!
Hi. We are so honored to be the first to provide sunglasses that you can wear. We are also thrilled to know that you and your son are happy with your glasses and have gotten multiple compliments on them. We hope that you will continue to choose Zenni for your eyeglasses needs, and we look forward to continuing to provide you with quality products at an affordable price for a very long time.
I placed my order for new glasses with a new prescription on March 22,2021 and received them April 3,2021. Super fast service! I am super pleased with my new glasses. Locally places wanted $335 for one pair and at Zenni I paid 1/3 of that. I highly recommend Zenni Optical for your glasses needs.
Hi. It is absolutely exhilarating to read your words describing your satisfaction with our service. We are delighted that you are happy with the cost of your glasses and the delivery speed of your order. We are also glad that you are pleased with your glasses. Your business is very much appreciated, and hope you will continue to choose Zenni in the future. Thank you for posting your review.
My frames were all exactly what I had imagined. I ordered one pair with the blue light lenses, but they looked the same as my other lenses, including when I flashed the blue light into the lenses, so I'm not sure it was applied.
Otherwise, the frames were good quality and fit my face well!
Thank you for posting this review of your recent experience with Zenni Optical.
We are thrilled that you are enjoying the quality, style and fit of your new frames; however, we are sorry your Blokz lenses do not appear to be effective. These lenses are virtually clear, so you may not always detect a difference in the color of the lenses when compared to lenses without blue light protection unless they are held in good lighting conditions and against a white background, but you should definitely see a difference in the amount of blue light that they block when you use the blue light laser pen to test them and then compare to lenses that do not have blue light protection. If you cannot detect a difference in the amount of blue light being blocked, and you believe that the lenses are not performing as they should, we invite you to contact us so that we will have an opportunity to work towards a solution. You may email us at [email protected] and please be sure to put your order number in the subject line of the email. Please give a brief description of the problem in the body of the email and attach a photo of the blue light laser passing through the lenses onto a light colored background. Oftentimes, a photo is sufficient, but if we are unable to see the issue in the photo, we may ask that you return the glasses to be inspected, and if we determine from either the photo or an in-house inspection that your lenses are defective, we will remake them for you. We hope you will consider emailing us soon so that we may resolve this matter to your satisfaction.
In love so much, at 39 just got glasses and seen ad's bout Zenni... SP GLAD I TRIED THEM! Just oreded another pair... counting down the days till they arrive... All Around Best Site/App EVER
I have purchased glasses from Zenni for a few years now. I love the assortment of frames that is available, the terrific customer service and the quality. Every year I get a new pair of glasses and a new prescription from my eye doctor, and then I turn right around and order a pair - oftentimes two pair - from Zenni. I almost always get the clip-on sunglass lens, too. Pretty terrific!
Glasses came earlier than expected and is it very good for the price I paid you couldn't be there. Didn't need any adjustments, must say they look very good phone
A couple of my (adult) children have used Zenni Optical. I ordered progressive-lens sunglasses. Wow. The frame a top quality. The prescription is spot-on perfect. And the cost - well, that's the wow. Less than 1/3 what pretty much identical glasses would have cost if bought through my local "vision center."
I will absolutely be using Zenni in the future.
My first order with Zenni and they nailed it. I love everything about my new glasses. It took longer than I anticipated but it was worth the wait.
I've ordered online through a different company before and all went good. So I decided to give Zenni a try. At the doctor's office, frames started at $300. Now I have not bought glasses in some time but after adding it all up with just normal single vision lenses, it was over $600! Nope.
I got my Rx and got online. Zenni has an incredible amount of frames, lenses and they can be mixed and matched (different lenses with different frames for example).
I placed my order for EXACTLY what I wanted, with lightweight frames, the Vision-Ease LifeRx changing tint and scratch and oil resistant lenses.
I received them 10 days after ordering which is outstanding as well as these came from California and I live in Florida.
I don't order glasses very often but if I have to do it again, this is definitely the way I'll go.
Also, if you have vision insurance as I do and they will cover up to 'X' amount, submit a claim form to your insurance company and there is a possibility of receiving your money back.
I saved my insurance company $280. They had no problem cutting me a check for $120 which was the total cost of my specs. Peace.
Thank you for posting this complimentary review of Zenni Optical.
We are thrilled that you were pleased with the selection of frames and lenses available on our website, and we are happy to know that once you made your final selection and received the glasses, they turned out to be the best pair of glasses you’ve owned. We hope you continue to enjoy them.
Thank you for choosing Zenni. We very much appreciate your business and we look forward to serving you again in the future.
The glasses are cute, I can only see clearly through the right lens, the left lens is so very blurry. I double checked my prescription and now I'm out $75.00. We wont order from Zenni again.
Thank you for posting this Zenni review.
We are sorry to learn that you are having difficulty seeing clearly through one of your lenses, and we apologize for the dissatisfaction you experienced as a result. We want you to know that it is important to notify us of any problems you experience with your glasses so that we will have an opportunity to address them and to offer you a proper solution. Therefore, we invite you to call us at 1-800-211-2105, email us at [email protected], or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website. Typically, what we would do in this case is request a copy of your prescription and pupillary distance (PD) so that we may verify that they were entered correctly on the order. If they were not entered correctly, we would explain to you what the error was and recommend that you return the glasses for store credit, which you could use to reorder the glasses with the correct prescription. And if the prescription and PD were entered correctly, you would be asked to return the glasses to be inspected, and if the inspection results confirm that there was an error in manufacturing, we would gladly remake the glasses for you. We hope you will consider contacting us soon so that we may resolve this matter quickly and to your satisfaction.
They have the most reasonable prices out there. I have really bad eyes, and going to get my lens and frames from a dr costs at least $350 for only 1 pair. I can get so many more for that price thanks for Zenni!
You’re welcome! We are so happy to read that Zenni’s affordable prices enable you to purchase multiple pairs of glasses for about the same cost as one pair from your doctor’s office. We hope you are enjoying your new glasses! And thank you for posting this review.
Zenni was awesome! I had mad an error on my lense type, not a problem. Customer Service to care of it right away. I am very pleased with my glasses and how quickly I received them. I will definitely order again!
Hi. We are happy that our Customer Service department took good care of you and gave you the assistance you needed with your order. We are delighted to know that you are pleased with your new glasses and that you plan to purchase more Zenni glasses. We appreciate your business and look forward to serving you again in the future.
My local optometrist wanted nearly $800 for the same prescription. Bought the best lenses and all for less then$150 for progressive lenses. Followed up with a purchase of cheaper progressive lenses for a little more then $50 for a spare. What a bargain. Thanks a ton!
Ordering is easy. My granddaughter loves her glasses. I refer clients to Zinni who don't have eye wear coverage.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this Zenni review.
We are sorry that you are having problems with your bifocals. We wish to confirm that we embrace opportunities to make changes to our products, particularly when such changes promise to improve the product and deliver a better customer experience; however, we also want to confirm that there have been no changes that should interfere with or reduce the near vision viewing area of your bifocals. Consequently, we encourage you to contact our Customer Service department so that we will have an opportunity to troubleshoot the issue and find a solution. You may contact us at 1-800-211-2105 or email us at [email protected]. If you email us, please be sure to put your order number in the subject line of the email and we will respond within 48 hours. We hope to hear from you soon so that we may quickly resolve this matter to your satisfaction.