Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the eyeglasses you ordered recently. We were sorry to read that the two pairs of glasses you ordered on August 18,2021, in full-rim, rectangular, flexible-plastic, purple kids’ frame 2011317, with a frame width of 132 millimeters, did not fit the child for whom you purchased them, and that the other frame from this order, o3437606481, full-rim, rectangular, plastic, blue frame 263416, with a frame width of 123 mm, also did not fit the child well. Consequently, we are sorry for any dismay you and the child experienced as a result. You returned these glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used this store credit toward the purchase of two new pairs of glasses for the child, in full-rim, square, flexible-plastic, spring-hinged, sky-blue frame 2011916 and the same frame in plum, model 2011917, both with a frame width of 129 mm. It is good to know that these two frames fit the child well. Moreover, since you mention that it’s difficult to find an eyeglasses frame that is the right size, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your review.

Thank you for posting your Zenni review of the eyeglasses order that you did not receive, and the remake of this order that you did receive. Once again, we were sorry to read that the glasses you ordered were not delivered to you, and we again apologize for any dissatisfaction you experienced as a result. It is good to know that you received the remade pair of glasses and that you are satisfied with them. We thank you again for posting your Zenni review, and we hope that you will continue to be a Zenni customer for many years to come.

Thank you for posting your Zenni review of the bent temple arm of your full-rim, rectangular, mixed-material, black and gray eyeglasses frame 196921, with a frame width of 147 millimeters. We were sorry to learn that one of the temple arms of this frame is bent, and we apologize for any dismay you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we will ask our lab to send you a free replacement frame 196921, and of course we will ask them to make sure the frame is in good condition before they send it. When you receive the replacement frame, here is a how-to video, found toward the middle of the bottom of every page of the Zenni website, How to Replace Lenses in a Full-Rim Frame (https://www.zennioptical.com/c/how-to#howto-replace-fullrim), which we hope will provide helpful instructions explaining how to remove the lenses from the frame with the bent temple arm and install the lenses in the rims of the replacement frame. If you would like us to talk you through the lens-replacement process when you receive the new replacement frame, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. You should receive an email from our lab later tonight or tomorrow, confirming that we are sending you a free replacement frame 196921. We hope that this replacement frame will resolve this matter to your satisfaction.