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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I love ordering from Zenni Optical! I always get my glasses fast and it's so much cheaper than the doctor's office.
It was awesome. The glasses came in perfect. I was worried about the No line bifocals but you got them perfect. Won't be my last order! Recommended you to my grandson.
Great quality and styles! The cost was half of what I would normally pay.
I was skeptical about the glasses because they were so inexpensive, but once I received them, I couldn't believe how comfortable and cute they are! They've held up great so far, and I wear them daily. I actually prefer these over the $200 ones from the eye doctor.
I have always had a good experience with ordering from Zenni
Website has changed and was a little more difficult to use, but was able to try on glasses and find what we were looking for.
I would definitely make another purchase. I love how lightweight the eyeglasses I bought.
I ordered complimentary replacement nose pads and received so much more than I expected! 2 sets of nose pads, threads for my rimless glasses, and a screwdriver. So helpful! This is better service than I've ever gotten at an eyeglass store. The customer service rep on the phone was also very polite and helpful.
The best glasses ever I would never buy from another company.
My glasses came quickly and just as I expected. The ordering experience was easy to do. A much better value than most eyeglass providers.
Overall some site to navigate and place order. We will be ordering from here again.
The glasses are great, a great price. Sometimes it's hard to know exactly how they will look until you get them.
I am using Zenni from last 4 years and every year I order, I feel I am saving 100s of dollars. The same glasses I have order with my insurance coverage, the deductible is more what I pay to get my complete pair of glasses. I wish Zenni is my optician who can accept my insurance.
Good Job Zenni
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members