Zenni OpticalReviews 4,144

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We are happy to know that you are pleased with the eyeglasses you have ordered from us, and we are delighted to know that you spent more on eyeglasses you purchased using your vision insurance than the glasses you ordered from Zenni. Ms. Rekkedal, we thank you again for taking the time to share your favorable comments about the eyeglasses you have ordered from us. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the frame you selected for your two orders with us – full-rim, rectangular, plastic, black and white frame 125821, with a frame width of 138 mm. We were sorry to read that the frame is uncomfortable to wear, and we apologize for any disappointment you experienced as a result. In addition, you selected this frame on your first order with us, o4381449798, placed on December 18,2021, and you returned these eyeglasses to us for a 100 percent refund of their price, $30.91, in the form of store credit to your Zenni account, which we issued on January 5,2022, after we received the returned glasses. Since you stated that on this order you entered a single-vision distance prescription although you had intended to enter a single-vision intermediate (computer vision) prescription, we were surprised to learn that on your second order, o4425247612, you selected the same frame, although we see that you included your Near-Vision reading Addition correction (NV-ADD), +2.50, on this order, and you selected the near-range workspace progressives prescription type. This order was delivered to you on January 18,2022, according to the U.S. Postal Service website, and you posted your review a little outside its 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, so that you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you select the store credit option, the amount would be $50.90, and this store credit will be added to your store credit balance, $30.91, for a total store credit balance of $81.81, which can be used toward the payment of your next eyeglasses order once the glasses have been returned and the $50.90 has been issued. Insofar as you mention the fit of the eyeglasses frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Moreover, if you would like to return these eyeglasses to us for one of the two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105. Anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4425247612, in the subject line of the email, and please indicate in the body of the email whether you would like the 100 percent store credit refund or the 50 percent credit card refund. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the size of the two pairs of eyeglasses on your immediately previous order, o4484452173, placed on January 27,2022, for half-rim, oval, stainless-steel, spring-hinged, gray frame 452012 and black frame 452021, which is the same frame as 452012 but in a different color, each with a frame width of 130 millimeters. We were sorry to read that these frames did not fit you well, and we apologize for any disappointment you experienced as a result. You returned these two pairs of eyeglasses to us for a 100 percent refund in the form of store credit to your Zenni account, and we received these eyeglasses and issued this $15.36 store credit refund on February 8,2022. However, you had placed your next order, o4508411702, on February 7,2022, one day before we received the returned eyeglasses and issued the 100 percent store credit refund. Therefore, we are also sorry that the store credit was unavailable to use on this order, but you may use it on any subsequent order, since store credit does not expire. For order o4508411702, you selected two pairs of eyeglasses in half-rim, rectangular, stainless-steel, blue frame 461816, with a frame width of 141 mm. We hope that these eyeglasses frames fit you well. Since you mention the size of the frames you have selected, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Regarding your comment about the anti-reflective coating, we see that on most of your recent orders you selected no anti-reflective coating. On the orders for which you selected an anti-reflective coating, you selected the standard anti-reflective coating for $4.95. We were also sorry to read that you believe that this anti-reflective coating is expensive. Nevertheless, we thank you again for posting your review.

Thank you for posting your Zenni review of the eyeglasses order you most recently placed, with which we were sorry to read you are disappointed. Consequently, we apologize for any dissatisfaction you experienced as a result. The premium sunglasses, with a polarized gray tint, are in full-rim, oval, flexible-plastic, blue premium sunglasses frame 1117316, with a frame width of 143 millimeters. The clear glasses, with our Blokz® blue-light-blocking feature, are in 126016 full-rim, square, plastic, blue frame with pink highlights and a frame width of 138 mm. We do not know whether both frames are too big for you and slide down your face, but we are also sorry that you are experiencing this. You posted your review of this order within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return either the clear glasses or the premium sunglasses, or both pairs of glasses, for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4441153729, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. In addition, because you advised of the different sizes of the two frames you selected, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you would like to return one or both pairs of glasses for one of the refund options, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.