Zenni Optical

Sitejabber my response 01/04/2022 Thank you for posting your Zenni review of the customer service you received regarding the status of one of your orders. We were sorry to read that there was a delay in notifying you about your order status, and we apologize for any dismay you experienced as a result. We see no notes in the database records of your five most recent orders, placed on October 31,2021 (o4264940088, delivered on November 8,2021, according to the U.S. Postal Service website), November 9,2021, (o4285022580, delivered on November 22,2021), November 14,2021 (o4297390230, also delivered on November 22,2021), November 23,2021 (o4317248971, delivered on December 6,2021), and December 25,2021, accepted by the post office on January 3,2022, and to be delivered to you soon). Therefore, we regret that we do not know to what you are referring. Nevertheless, we hope that you are satisfied with the eyeglasses orders you received, and we hope that you will be pleased with the glasses from the most recent order when you receive them.

Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, which we were sorry to read contained a pair of standard progressive eyeglasses with which you are unsatisfied. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that we manufacture a style of progressive eyeglasses called freeform, which has a 12-14-millimeter-wide progressive reading corridor, with no vision correction on either side of the corridor. Moreover, we also want to confirm that we place the top of the progressive reading corridor at 5 mm above the center line of the lens. The frame you selected for your standard progressive eyeglasses, half-rim, rectangular, stainless-steel, spring-hinged, dark blue frame 167216, with wavy gray cutouts on the temple arms and a frame width of 139 mm, has a lens height of 31 mm. The centerline of the lens is at 15.5 mm up from the bottom, and the top of the progressive reading corridor is placed at 20.5 mm up from the bottom. We recommend that you consult with your eye doctor to determine where the optical center should be on a pair of glasses with which you can see well, and then select a frame on the Zenni website that has a similar lens height. However, you posted your review outside the order’s 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, we can make a one-time customer service exception to invite you to return these eyeglasses to us for the refund option that is available for an order paid for with store credit – a 50 percent refund of the price of the glasses to the PayPal account you used to pay for the previous order. If you would like to pursue this refund option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the 50 percent PayPal refund. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4184041478, in the subject line of the email, and in the body of the email please advise that you are requesting instructions to return the glasses for the 50 percent PayPal refund. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.