Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the eyeglasses you ordered for your son, with which we were sorry to learn he could not see well. Consequently, we apologize for any dissatisfaction you and he experienced as a result. This is the first order we see that you have placed with us, so we cannot compare the prescription and pupillary distance (PD) you used for this order with those on a previous order for eyeglasses with which your son could see well. Moreover, you posted your review one month after the end of the order’s 30-day warranty period, which started the day the glasses were delivered, which Federal Express advises was December 2,2021. Nevertheless, insofar as this appears to be your first order with Zenni, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to invite you to contact Zenni Customer Service, at 1-800-211-2105, about this matter. Please have a copy of the prescription you received from the eye doctor handy when you call, because the customer service representative who answers will ask you to read it to them, so that we can confirm that the prescription values were entered correctly. If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses to us for an inspection. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for your son for free. If we find no manufacturing errors, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4315067841, in the subject line of the email, and please attach a copy of the prescription to the body of the email. If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If we see that the prescription and PD match what you entered, we will email you the instructions to return the glasses to us for the inspection, and we will also email you a prepaid mailing label to use for return postage. However, if the prescription or PD does not match what you entered, we will ask you if you would prefer the 100 percent store credit or 50 percent credit card refund and email you the relevant return instructions, along with the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you most recently received from us, with which we were sorry to read you were unable to see well through the right lens. Consequently, we apologize for any dissatisfaction you experienced as a result. We emailed you instructions to return these eyeglasses to us for a 100 percent refund of their price to the PayPal account you used to pay for the order, and we also emailed you a prepaid mailing label to use for return postage. When we receive these returned eyeglasses, we will issue this refund to your PayPal account and email you to confirm that the refund has been issued. We apologize again for the vision issues you experienced with these glasses, and we hope that this 100 percent refund of the price of the glasses will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the time it is taking us to inspect the standard progressive eyeglasses you returned because your vision was blurry through the left lens. We are sorry that it is taking more than 14 business days from the date we received the returned glasses to perform the inspection, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that after we receive a pair of returned glasses at our California headquarters for an inspection, they are not subsequently sent to our lab for the inspection; they are inspected in California by members of our Returns team. We are going to ask our Returns team to expedite the inspection of your eyeglasses, and if our inspection finds any manufacturing errors, we will email you to offer to remake them for you for free. If we offer a free remake and you accept it, please advise of the address where you would like the remade glasses sent, and of course we will send the glasses to this address. We hope that you receive the email with the inspection results soon. If our inspection finds no manufacturing errors on the glasses, we can return them to you or offer you a 50 percent refund of the price of the glasses to the credit card you used to pay for part of your subsequent order, o4384342370, insofar as order o4262916440 was paid for entirely with store credit. We apologize again for the delay in the inspection, and we hope that the inspection of your eyeglasses will resolve this matter to your satisfaction.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you are happy with the quality of the eyeglasses you have received, that you have found the ordering process on our website to be easy and convenient, and that you appreciate the low prices of our high-quality products. It is also good to know that you are pleased with the shipping time of your orders. Ms. Richmond, we thank you again for taking the time to post your very heartening remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the two pairs of eyeglasses you ordered from us. We were sorry to read that you had an issue with the prism correction in the single-vision eyeglasses, and that you were disappointed to learn that we do not put prism corrections in multifocal (bifocal and progressive) eyeglasses. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as you were unable to add the prism correction to your standard progressive prescription, we were also sorry to read that you were unaware that we do not put prism corrections in multifocal eyeglasses. Since you state that the prism correction is incorrect in the single-vision eyeglasses, and you provided a copy of your prescription that indicates that you entered the prescription correctly, including the prism correction, although there is no pupillary distance (PD) on the prescription copy, you may return the single-vision eyeglasses for an inspection of the prescription, including the prism correction. If our inspection finds any manufacturing errors on the prism correction or any other aspect of the eyeglasses, we can remake them for you for free. If our inspection finds no manufacturing errors on the eyeglasses, we can return them to you or issue one of our two refund options, which we can also issue if you want to return the progressive eyeglasses, since we cannot put the prism correction in the lenses of those eyeglasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Amazon account you used to pay for the order. If you would like to pursue returning the single-vision eyeglasses for an inspection and the standard progressive eyeglasses for one of the two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Since you already provided a copy of the prescription, and insofar as the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the PD correctly, we can invite you to return the single-vision eyeglasses for an inspection and you can return the progressive eyeglasses for the refund option you select. We will email you the instructions to return the single-vision glasses for the inspection and the progressives for the refund, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the single-vision eyeglasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of the two refund options. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o299523761, in the subject line of the email, and in the body of the email please confirm how the PD was obtained. We will email you the instructions to return the single-vision glasses for an inspection and the standard progressive eyeglasses for the refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.