Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Arrived on time as promised. Looks just like I thought it would. Thank You!
Cards look great, easy to design and fast shipping. I would recommend.
Cards were sturdy and good quality. Came quickly! Thank you!
Great quality invites! Will use again. Received in one week.
The lavendar lemonade came in a small pouch, delivered in a timely fashion. The color, taste, and over all appearance is spectacular. Perfect for any get-together, large or small. This purchase was for a baby shower held for 60 people and was a big hit.
Great! More designs to choose from and reasonable prices! Convenient!
I had a really hard time finding what I wanted. I wanted book themed enclosures, and mostly what came up was for baby showers. I only found options when I did a general google search. I typed in books on Zazzle, and nothing came up, but on Google it did. That was a bit frustrating.
We ordered invitations for a special birthday with honorees picture and event. They are very professional looking and I look forward to doing more business with Zazzle
It was difficult to determine how high up the text was positioned and mine came out bad. A better product preview is preferred,
I will still order from Zazzle, I'll just take better precautions in the future,
My experience with Zazzle was pretty good. The car got to my house and look beautiful.
The whole process, from creation to delivery was fast, easy, and accurate. Exactly what I wanted.
Great. Very timely. Accurate description and execution of product
We ordered 100 save the dates and they were delivered within 2 weeks from our order date. The quality was great, we love them!
The ordering process was easy, the quality of the product is excellent, and the t-shirts are true-to-size.
Creating a special pin was very easy and arrived quickly. Price was great too! I've recommended your service to friends/coworkers. Keep up the great work!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Thomas,
I'm really sorry to hear about the text and product preview issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan