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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Baby Shower Welcome Sign
March 9, 2025

Arrived on time as promised. Looks just like I thought it would. Thank You!

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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A ++
March 8, 2025

The best experience is been super easy to work with, the design was what we dream about. Thank you so much.

Date of experience: February 26, 2025
New York
1 review
0 helpful votes
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Excellent Service
March 8, 2025

Cards look great, easy to design and fast shipping. I would recommend.

Date of experience: February 26, 2025
New Jersey
1 review
0 helpful votes
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Baby shower
March 8, 2025

Cards were sturdy and good quality. Came quickly! Thank you!

Date of experience: February 26, 2025
Illinois
1 review
0 helpful votes
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*****
March 8, 2025

*************************************************************

Date of experience: February 25, 2025
Ohio
1 review
0 helpful votes
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Beautiful
March 8, 2025

Great quality invites! Will use again. Received in one week.

Date of experience: February 25, 2025
New Jersey
1 review
0 helpful votes
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Amazing
March 8, 2025

The quality of the cards and the fast delivery are exceptional!

Date of experience: February 25, 2025
California
1 review
0 helpful votes
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Lavendar Lemonade
March 7, 2025

The lavendar lemonade came in a small pouch, delivered in a timely fashion. The color, taste, and over all appearance is spectacular. Perfect for any get-together, large or small. This purchase was for a baby shower held for 60 people and was a big hit.

Date of experience: February 25, 2025
North Carolina
1 review
0 helpful votes
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Easy and convenient.
March 7, 2025

Great! More designs to choose from and reasonable prices! Convenient!

Date of experience: February 25, 2025
Louisiana
1 review
0 helpful votes
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I had a really hard time finding what I wanted. I wanted book themed enclosures, and mostly what came up was for baby showers. I only found options when I did a general google search. I typed in books on Zazzle, and nothing came up, but on Google it did. That was a bit frustrating.

Date of experience: February 25, 2025
New Jersey
1 review
0 helpful votes
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We ordered invitations for a special birthday with honorees picture and event. They are very professional looking and I look forward to doing more business with Zazzle

Date of experience: February 25, 2025
Florida
1 review
0 helpful votes
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Be careful with positioning
March 7, 2025

It was difficult to determine how high up the text was positioned and mine came out bad. A better product preview is preferred,

I will still order from Zazzle, I'll just take better precautions in the future,

Date of experience: February 23, 2025
Zazzle S. Zazzle Rep
over a year old

Hi Thomas,

I'm really sorry to hear about the text and product preview issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Oklahoma
1 review
0 helpful votes
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My experience with Zazzle was pretty good. The car got to my house and look beautiful.

Date of experience: February 25, 2025
Pennsylvania
1 review
0 helpful votes
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Fast and accurate
March 7, 2025

The whole process, from creation to delivery was fast, easy, and accurate. Exactly what I wanted.

Date of experience: February 25, 2025
New York
1 review
0 helpful votes
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Good experience
March 7, 2025

Great. Very timely. Accurate description and execution of product

Date of experience: February 25, 2025
Pennsylvania
1 review
0 helpful votes
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We ordered 100 save the dates and they were delivered within 2 weeks from our order date. The quality was great, we love them!

Date of experience: February 25, 2025
Minnesota
1 review
0 helpful votes
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Just as described
March 7, 2025

Loved it! It was super easy to create. Invites were delivered fast!

Date of experience: February 25, 2025
Florida
1 review
0 helpful votes
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Excellent Quality
March 7, 2025

The ordering process was easy, the quality of the product is excellent, and the t-shirts are true-to-size.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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Easy and Fast
March 7, 2025

Creating a special pin was very easy and arrived quickly. Price was great too! I've recommended your service to friends/coworkers. Keep up the great work!

Date of experience: February 25, 2025
Pennsylvania
1 review
0 helpful votes
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Happy!
March 7, 2025

Great experience! Super happy with the invitations as well as service. Thanks!

Date of experience: February 25, 2025