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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Great!
March 7, 2025

The labels were in perfect condition and delivered on time.

Date of experience: February 25, 2025
California
1 review
0 helpful votes
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Second Time's a Charm!
March 7, 2025

I lost my original framed postcards to water damage, but was easily able to replace them even though the originals were over twenty years old! Thank you!

Date of experience: February 25, 2025
Michigan
1 review
0 helpful votes
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Used them for my father's funeral programs. They were high quality and absolutely beautiful.

Date of experience: February 25, 2025
Michigan
1 review
0 helpful votes
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Great Quality Cards
March 7, 2025

I am satisfied with my purchase. Thank you very much. The business cards are in great shapes and quality. Shipment is fast too.

Date of experience: February 25, 2025
Pennsylvania
1 review
0 helpful votes
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Birthday Cards
March 7, 2025

I was not able to find appropriately funny 70 year old birthday cards, so I was thrilled to be able to customize the one I bought.

Date of experience: February 25, 2025
Nebraska
1 review
0 helpful votes
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Good, could've been a bit better quality on the back on the cards which were all black.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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Completely satisfied
March 7, 2025

Completely satisfied with the quantity of the product and delivery time

Date of experience: February 25, 2025
South Carolina
1 review
0 helpful votes
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Always a pleasure
March 4, 2025

It is always a pleasure to order from Zazzle! It is easy to create a project and the customer service is quick and thorough.

Date of experience: February 22, 2025
Ohio
1 review
0 helpful votes
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Easy to order and fun to design
March 3, 2025

I just placed my second order with Zazzle and simply reordered a previous design I had used. I made a change to the font and the new version of my card arrived quickly and looked nice. The only disappointment I had was that my cards have a vibrant yellow background (it's the reason I chose that design) and this current order is much more faded or muted.

Date of experience: February 21, 2025
Colorado
1 review
0 helpful votes
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Good
March 3, 2025

Good. Didn't have any issues with the order or ordering process

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
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Timely!
March 3, 2025

The ordering process was as easy as could be and in time for valentine's day

Date of experience: February 21, 2025
Michigan
1 review
0 helpful votes
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Lovely
March 3, 2025

Great site, great product thanks Zazzle! Would recommend this business to purchase your business needs.

Date of experience: February 21, 2025
North Carolina
1 review
0 helpful votes
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Perfect invitations!
March 3, 2025

Very satisfied with how our invitations turned out. They got here quickly and are great quality.

Date of experience: February 21, 2025
Georgia
1 review
0 helpful votes
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Too small not worth the price
March 3, 2025

Very disappointed with the size. Thought they were regular card size. Not worth the price.

Date of experience: February 21, 2025
Zazzle S. Zazzle Rep
over a year old

Hi Roni,

I'm really sorry to hear about the sizing issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Louisiana
1 review
0 helpful votes
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Why would you show an invitation pattern that does not fit on 5x7 invitations? Part of border did not print, even using your printing service.

Date of experience: February 20, 2025
North Carolina
1 review
0 helpful votes
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Nice birthday cards
March 3, 2025

I ordered some birthday invitations for my son's birthday and came as expected. Good price, good value.

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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Thanks
March 2, 2025

Thanks. Very nice job on the order. Thank you very much. The wife loves them.

Date of experience: February 20, 2025
Sri Lanka
1 review
0 helpful votes
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Awesome
March 2, 2025

The process was simple and flexible.
I received my invites on time.

Date of experience: February 20, 2025
South Carolina
1 review
0 helpful votes
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I found Zazzle when I was looking to order some anniversary invitations. The site is easy to navigate and creating my invitations was a breeze. From order placement to receipt was just a few days. My invitations look great and I couldn't be happier. Thank you!

Date of experience: February 20, 2025
Texas
1 review
0 helpful votes
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Valentine Mugs
March 2, 2025

WE got our mugs! They turned out great.

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Date of experience: February 20, 2025