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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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The sky is the limit on Zazzle's website. Anything that you can imagine is possible. Orders are filled accurately and shipped professionally. I could not be more satisfied, which is why I continue to return!
It was so easy to order the product and the staff was helpful when I needed any information. I will do more business with Zazzle in the future. You are the best!
Very satisfied, quick delivery (high shipping cost though)
Zazzle does not even deserve one star. I have been an artist on Zazzle for a little more than a year now and they do nothing but cause headache. For example, today I went to cash my Zazzle pay check and I couldn't because THEY did NOT sign it and they do not have customer service over the weekend. I also find it funny that they sent me a FAKE check and now suddenly my sight won't work which means I can not contact them.
I was surprised to find the Carnival Glory key chain I was looking for on this site. They have everything! I needed it quickly for a cruise I am taking in two days and they shipped it out to me with time to spare! The prices are great, too! I love this site!
The save the date cards for my wedding are beautiful, and the costumer
Service is the best! I'm definitely going to use them for our invitations, etc.
My daughter LOVED the shirt! We were in Paris and went to Versailles last summer. This top was nicer than the ones they had there for sale. Thanks
Unbelievable customer service! You are the best online store I've ever experienced! Products are awesome!
I was able to customize my product exactly how I wanted it. It arrived within three days (without paying extra for it to come so fast) and came out exactly the way I wanted.
My gifts were late in arriving but that is not unusual when the delivery is to Australia.
Other than that, the quality was and is exceptional. The gifts were for family so naturally I wanted the best for them and they were delighted. The sizes were perfect and Zazzle's tshirt quality is tops.
My order of buttons was received in a timely fashion and looked awesome!
Quick service and easy to use website to design my business cards. I really liked how easy it was to use.
I am thankful for being introduced to Zazzle. Their quality of work in reproducing my art on various platforms is excellent and very faithfully reproduced.
The holidays can be (and usually are) quite stressful. Often adding to that stress are several instinctive fears, when ordering custom items as gifts, that range from "will it be correct" to "will it get here in time". It is my distinct pleasure to report that the good people at Zazzle did every thing they possibly could to make my custom order gift giving as pleasant an experience as possible. There is no doubt that their work load increases drastically during that time of year, but they went above and beyond in taking care of my orders! Not only were the items on time but they were also produced with Zazzles obvious commitment to quality. I would recommend Zazzle to anyone at any time!
Loved the website. Easy to navigate, tons of choices. If tons of choices aren't enough for you, you can create your own custom t-shirts: great idea! I will go back to Zazzle for more (these shirts make good gifts), and have recommended it to friends.
Great site. Great service and great card selection
I am a Zazzle seller so the design ordered was my own. My experience is always a great one and my own personal customers are sent to Zazzle to my store to order as well as my ordering for them.
This was my first purchase with Zazzle.com & I was very pleased with the overall experience. Everything was represented correctly, & the delivery was fast & efficient. Thank you for everything Zazzle...
The cards I orders were perfect. The personilization on the wedding cards made them so special. Thanks for adding that perfect card to the perfect day.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

