Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The process was excellent. The product was bad... hassle free return
I love ordering from Zazzle. First of all, there are so many designs in pretty much any category or style you are looking for and the customer service is outstanding. Ive ordered quite a few items from Zazzle and only had an quality issue one time. I contacted customer service and they fixed it IMMEDIATELY. I highly recommend and love Zazzle.
Zazzle sells high quality products you design yourself. You can sell your products or buy them for yourself. These are great gift ideas because you customize the products with your own designs or sayings.
We absolutely love our invitations and RSVP cards. They came very quick and the quality is great. The only complaint I would have is that their isn't a place to put your parent's names (i. E. if your parents are paying a lot for the wedding and the invitation can sometimes be worded as if they are inviting you). Other than that, we LOVE them.
What do you guys think about the Deaf shirts... ridiculous, offensive, or just stupid. ---Deaf (Would Be) Customer
Love the stamps and section just have to be careful with size as the automatic size to order is medium and not small so my stamps were too big for the envelope. Also wish the stamps did not have the barcode & advertisement on the side. I would use them for my invitations but need something more subtitle and elegant.
I loved the design of the card, as well as the ease of use. The product was received very quickly. Would definitely order again.
Website and availability of designs is excellent. Design features were very user-friendly, and I liked the ability to preview the design up close before ordering.
Only thing I would like to see is the addition of complementary products. Now that I love my networking card, I need to order thank you cards. I prefer to include a networking card that matches the thank you card. It would be great if these complementary product suggestions appeared on the same page as the networking card.
I love the iPhone case I purchased. My only criticism would be that it was a little more expensive then I would generally go with, but I had a specific design in mind when I went shipping, and Zazzle nailed it.
I have used Zazzle before and been pleased with the results. This project, however, was quite complex and more expensive, so I was uncertain about how it might work out. It looked pretty good on the computer screen, so I thought I would give it a trial run with a very small order. I was amazed and very pleased with how it came out -- it looks much better than I had thought possible!
It arrived quickly and the t-shirt seems to be a very good quality.
I had these stamps made to compliment invitations I had made with your company, for my daughter's engagement party. They are absolutely beautiful, I am 100% pleased with this product. I fully endorse this company and the productes they provide
Zazzle is a wonderful website that has just about any item you ever would want to personalize. I have purchased tee-shirts, key chains, and hard-to-find, fun political items as well. Their software for editing and personalizing is simple to use, no one has to be any kind of "techy" or "expert" to achieve great results. One only needs an idea and a smidge of creativity... then the rest is easy. Zazzle is the shizzle.
This place has things on their website that they cannot actually sell. I ordered a tee shirt for my brother's birthday and I was really excited because it was his favorite wrestler. I ordered it just in time to arrive for my brother's birthday. 2 days later they e-mailed and said they cancelled the order because it had a "conflict with one or more of our acceptable content guidelines." I do not understand how they put this on their website but yet they cannot sell it. I give it 2 stars because at least they gave me my money back. I think in general, you should not depend on this website. Unreliable.
Love this site! I've gotten lots of great personalized products both for my self and gifts. I get tons of compliments on my zazzle items!
Awesome product, far exceeded my quality expectations. Would gladly buy again
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

