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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Tracy W.
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The products I ordered were great, my posters are beautiful and are exactly as represented and the return labels turned out beautiful.

Date of experience: March 9, 2013
New York
10 reviews
71 helpful votes
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First cutom product was damaged in processing. They responded well with a credit/replacement, but eh replacement had a defect - the custom image was crooked. There is no quality control for custom products at this company.

Date of experience: March 8, 2013
Florida
1 review
0 helpful votes
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I have just begun to use my photography to design items to be shared with family and friends. I am more than pleased with all aspects of this website.

Date of experience: March 7, 2013
Illinois
2 reviews
0 helpful votes
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There is no other website like Zazzle. Com. The styles and what you can are amazing. Totally recommend this site for invites and labels for any occasion. Orders are shipped ina reasoning amount of time - 7-10 days. All my orders look better in person than they did online.

Date of experience: March 4, 2013
New York
1 review
0 helpful votes
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Everytime I order something it's always to my satisfaction and the shipping is fast.

Date of experience: February 28, 2013
Massachusetts
1 review
1 helpful vote
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I've used Zazzle several times for business cards. They are fast, cheap and the quality is good. No problems at all with them. They can do it because of the upsell system. You have to say "No" about 20 times to suggestions before you finish your order. Some suggestions are tempting and I'm sure they have a high upsell rate. That being said it's worth the little aggravation when you just want cards to get a good product at a good price.

Date of experience: February 27, 2013
Illinois
1 review
3 helpful votes
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I'm actually a seller on Zazzle. I'm sorry to say Zazzle really doesn't consider the sellers their customers. I find we are the lowest priority. The reason most products come out as well as they do is because we design them well. Unfortunately we are often not paid reliably.We have items removed for copyright infringement even if there is no infringement. We have to hunt down and research problems that are usually mistakes made by Zazzle or their software. We are generally talked down to, ignored and made to feel unimportant because we aren't the "real customers" We promote our products, properly tag and name them, display them to sell... we make Zazzle profitable but to Zazzle we are just sellers.
Zazzle has major communication and customer relation deficiencies. They don't know how to run the business end though they have a decent machine for designing products. For now that is what's saving them.

Date of experience: February 21, 2013
Tennessee
1 review
1 helpful vote
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The first order I placed came out terrible, but they offered to replace it or give me an account credit. The item I received to replace the other item was great!

Date of experience: February 20, 2013
Maryland
1 review
0 helpful votes
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Ordered a recipe binder
February 20, 2013

Ordered a recipe binder. It was just what I was looking for!

Date of experience: February 20, 2013
California
4 reviews
3 helpful votes
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Great site!
February 7, 2013

Great site! You can create some really unique pieces! It is definitely of value.

Date of experience: February 7, 2013
California
1 review
1 helpful vote
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I ordered business cards using Zazzle, only to receive my order and realize I had made a mistake in my own design... but they were really nice and helpful and offered to credit back most of the original cost so I could reorder! Very cool Customer Service! Highly recommend!

Date of experience: February 6, 2013
California
3 reviews
4 helpful votes
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Great site!
February 6, 2013

Great site! The products are great quality and you get them fast! If you're making your own product then just be careful with their online tools. It can be easy get white space on the image if you don't line it up correctly. Good news is that they have 100% satisfaction guaranteed so you can just return the product if it wasn't printed correctly. Overall, I think it's a great site.

Date of experience: February 5, 2013
Texas
1 review
1 helpful vote
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The invitations were great and very creative, but we didn't know they didn't come with matching envelopes.

Date of experience: January 29, 2013
California
1 review
1 helpful vote
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My order came quickly, was appropriately priced and the quality was great. I've ordered a few different things from Zazzle, including custom stickers, postage stamps, mugs, and t-shirts, and all have been great quality.

Date of experience: January 28, 2013
Massachusetts
1 review
1 helpful vote
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I made a canster set for my son an his wife, for there new log cabin. There just what I wanted thank you.

Date of experience: January 27, 2013
Kuwait
1 review
1 helpful vote
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Great customer Service
January 24, 2013

Great customer Service. Expedited shipping due to time restraints for Soldiers overseas and was able to able to deliver top quality items. Do not hesitate to use Zazzle.com. Very kind and understanding staff with the customers needs as their #1 priority. SGT Torres, USA

Date of experience: January 24, 2013
New York
1 review
1 helpful vote
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I purchased a case for my samsung galaxy phone. I absolutely love the fact that you can personalize anything that you buy from them. I also purchased personalized recipe binders for my sister which she loved. Some items may be pricey but the quality is worth it. They also often offer discounts online. I would definitely recommend it.

Date of experience: January 22, 2013
Ohio
1 review
1 helpful vote
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Searching the Zazzle website always allows me to see the scope of Zazzle's offerings. By typing in a specific request -- birthdays, sympathy, wedding, even holidays which are not usually found such as St David's Day (Welsh patron saint)--one can quickly choose the best card in that category.

Date of experience: January 21, 2013
New Jersey
1 review
1 helpful vote
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This site has always given me the best service and even when one of my products did not work out due to a seller issue, not site issues, they gave me a full refund almost immediately. I shop at zazzle constantly, and they have excellent discounts and even better quality products.

Date of experience: January 20, 2013
Massachusetts
1 review
0 helpful votes
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I absolutely love buying from Zazzle. I love the quality of their products and the speed of delivery. I also feel good knowing that I'm helping artists and designers sell their own designs.

Date of experience: January 17, 2013