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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Michigan
1 review
1 helpful vote
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I ordered 5 different tee shirts. When they arrived one was completely wrong, I may have punched in the wrong number-I don't know, The sizes where all over the board because of the different styles. I called customer service, We re-did the whole order, I made a change on one shirt, changed the size on 2 and was to get credited for the other two. Then she told me to donate the shirts that they sent. Being they were all bringing attention to the problem with Domestic Violence I was very very happy to take them to a local shelter. They have been awesome whenever I have had a problem. No Questions asked, just want to fix the issue and get the correct product out to you. I highly recommend them

Date of experience: May 1, 2013
Canada
1 review
2 helpful votes
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Lame spammy site
April 26, 2013

Lame spammy site. Pollutes the organic search rankings with product they cannot deliver. Avoid - you will disappointed if ordering from them.

Date of experience: April 26, 2013
Florida
8 reviews
23 helpful votes
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Well my first order said it was going to ship the next day, but alas, it didn't. So i ended up waiting nearly a week and half before receiving my much needed business cards for a convention.
The Second order was a repeat order but the cards came and to my dismay nearly all of the bottom and top of the cards were cut off!
I'll be using a different business card supplier now.

Date of experience: April 25, 2013
Vermont
1 review
0 helpful votes
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I find the products are high quality and the company is very helpful

Date of experience: April 23, 2013
Virginia
1 review
1 helpful vote
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I have been a Zazzle customer for a number of years now, and have been pleased with every purchase I have made. The images, quality, and customization options are just endless. Whatever occasion one is buying for, and whatever personality one is buying for, are represented, and there is so much to choose from. The site itself is very user-friendly. Love all the cards I have ever gotten from Zazzle, and with your purchase, there is always a bonus to be used w/next purchase. VERY NICE! I like the shipping options, too~~for a minimal amount, one can purchase free shipping for a year, which is very, very nice if one makes multiple purchases during the year, which I do, because I really don't like purchasing cards from anywhere else but Zazzle. I also buy postage stamps at Christmastime from Zazzle, and they are alway just wonderful! The offer any subject matter you could ever want, just like the cards. COULDN'T BE BETTER!

Date of experience: April 21, 2013
Utah
1 review
1 helpful vote
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I orded monogramed binders for genealogy research. I was very pleased with
The speed and quality of service and merchandise.

Date of experience: April 18, 2013
Ohio
4 reviews
3 helpful votes
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Don't be in a hurry, when you order. This is my first order, so I did some things wrong. Take your time, and you will love the products. I'm into Fantasy, Fairies ect, so it was nice to find so many items to choose from.

Date of experience: April 15, 2013
New Jersey
1 review
1 helpful vote
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IF they actually ship you the product you order, their products are fine. However on two orders (hey I figured I'd give them a second chance) they did not ship me part of my order. On one order for 2 different hats they shipped 2 of the same. On another order they just skipped one of the items. In both cases their email customer service was the absolute WORST case of failure to read & respond appropriately. And in both cases the issue was not resolved for weeks. Buy from them at the peril of your blood pressure.

Date of experience: April 13, 2013
New Jersey
1 review
1 helpful vote
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We ordered our wedding invitations and response cards from zazzle - excellent products! The manufacturing and shipping were fast and their customer service is top notch! I used to use shutterfly exclusively but I am a zazzle fan from here on out!

Date of experience: April 11, 2013
Ohio
1 review
0 helpful votes
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Excellent stickers
April 4, 2013

Excellent stickers. Excellent colors! Exactly what I wanted. Received on time.

Date of experience: April 4, 2013
Wisconsin
1 review
1 helpful vote
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I tried to order and I then had to enter my e-mail address and it it kept stating that it was an invalid address ( tried on several occasions) Then I attempted calling in hopes to speak to an actual person and was on hold for over30 mins. Decided that my business will be appreciated elsewhere.

Date of experience: April 1, 2013
Pennsylvania
2 reviews
0 helpful votes
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Have purchased hats, shirts, and bumper stickers from this site. They are punctual with the delivery and the items are good quality.

Date of experience: March 30, 2013
District of Columbia
1 review
1 helpful vote
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My mother wanted to buy business cards for me as a graduation gift.
She looked up a few places and chose zazzle because she like their templates better.
She entered the information, i proof read it, and we sent in the order. Over a week later she got a box with the cards in it, but these cards were not like the proof i approved of. About half of my name and title were cut off. It was such an obvious mistake i was surprised they would even approve of sending it out as their own product. My mother said she would contact them and take care of it. A week later i found out that she had called them 3 times over that week, was blown off the first two times and the third time was informed that it was our fault the template was off. Having corrected and proofread the templates myself I know our order was correct. Apparently their 100% guarantee only applies if they feel generous. As to the treatment of my mother as their client, I find their lack of professional courtesy to be appalling.

Date of experience: March 28, 2013
New Mexico
1 review
0 helpful votes
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It's pretty nice looking and somewhat easy to navigate. The parts that are not make up for it by being intuitive. Clean and not busy.

Date of experience: March 27, 2013
Colorado
1 review
0 helpful votes
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If you need it, Zazzle has it. I've used Zazzle for several years now, for invites, Christmas cards, labels, stickers, etc. Everything I have ordered has been top notch and so unique! It is the first place I shop when I have an upcoming event. Nothing compares to Zazzle! Very, very satisfied!

Date of experience: March 26, 2013
Missouri
1 review
0 helpful votes
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Excellent quality in the merchandise. I purchased 3 mugs and a mouse pad (so far), and I love them all. The mugs were very well packed and it arrived in a timely manner. I can say Zazzle will go a long way, and it all started with one grumpy looking cat.

Date of experience: March 22, 2013
France
11 reviews
8 helpful votes
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My First Order received was damaged. They could use better packaging materials.

Date of experience: March 20, 2013
Kentucky
1 review
0 helpful votes
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Excellent site. Very well laid out. They really make you feel comfortable and confident. Great experience.im a regular now

Date of experience: March 19, 2013
Georgia
1 review
1 helpful vote
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Zazzle has a very easy and intuitive interface for putting art and photography on a wide variety of products. There's a great selection of fonts as well for text. I really like being able to see a realistic rendering of the finished product - that helps me design beautiful products. I've had success selling products with my designs as well, and I'm very pleased with the quality of the products and the worldwide reach. I've had sales in England, Australia, France, and Germany as well as the USA, with no extra effort on my part to reach those markets. Customer service is quick and decisive - the rare occasions when I've had a complaint (unhappy with the sub for an out of stock shirt, and a coupon that didn't apply correctly once) the issue was resolved quickly in my favor.

Date of experience: March 13, 2013
Colorado
5 reviews
12 helpful votes
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I use this site to make Custom T-Shirts to sell on line. Over all they seem to be pretty good company to work with. They do take a long time to pay you money that you earned.
My big problem with them is that I can upload a picture for a t-shirt or other products and they tell me that it is not of a good enough quality and will pix-elate when they print it. They are the same pictures that I have emailed to a local company who had no problem with the pictures I sent and the local company turned out great shirts.

Date of experience: March 11, 2013