ZazzleReviews 13,843

I ordered 4 shirts more than 2 weeks ago, thinking that I would get them by the needed date. My order status has been "processing" for the whole two weeks. I contacted customer service and got a generic "I will be looking into it and be on top of your situation" email. No shirts, no service! They did say that I could return them, but I guess I would have to receive them first! Do not order from this company unless you have a very long time to wait for your product.

I ordered from them about a month ago now. Firstly, their lowest shipping option doesn't have track and trace. I figured due to safety and customer value most companies would actually trace their packages even with the lowest shipping option - it IS 2013 after all. Secondly, when inquiring about my package I got a generic copy/paste after waiting 2 days. Really bad customer service to me, if I made someone wait 2 days then I'd atleast write them a response, not just paste them something.
Still not recieved my package, but I'm starting to genuinely wonder if it will even come - no tracking, no clue.
If it doesn't show up in another week I'll likely petition for my money back. Will not order from Zazzle again, even if they're the last company on earth.
EDIT; I'd have given them 0 stars if I could.

I had to write my review 3 times before the website would take it. I used my iPhone when writing the review and it was really difficult. I finally figured out that I couldn't review using the mobile site, I had to have my phone pull up the main site because I couldn't access the five-star rating portion of the review form and kept getting error messages off of the mobile site. Then, when on the main website I had to redo it all over again. After redoing it I then had to sign in and pick a username before my review was accepted. Very inconvenient process rewarded by a very long code (20 letters of gibberish)for $5 off my next Zazzle purchase that I will never remember and, thus, cannot use. Too bad because I am pleased with the product I ordered and hoped to use zazzle again.

DO NOT ORDER FROM THIS COMPANY! I ordered a poster to complete my daughter's nursery (she's currently in the NICU! I wanted something nice to commemorate her birth and her life! Thanks zazzle for screwing that up!) and guess what? I waited a week, checked my tracking number daily, and it says it was delivered YESTERDAY! Well I was home yesterday when my items were delivered, it was NOT delivered. Attempted to call BOTH numbers listed, they're BOTH out of service! Called USPS to try and see what I could do. I'm super pissed, I hardly have any money as it is with all the hospital bills but to get screwed over by a website I checked the stupid reviews on? Taught me a valuable lesson, I will no longer send ANY money across the web.

I created 4 shirts for an upcoming family vacation. Once I received them, I washed them - cold water, inside out, tumble dry low, just as any shirt of quality should be able to be washed. The screen printed designs that were on 2 of the 4 shirts ended up cracking so badly, they looked like trash. I was so disappointed, to say the least. After contacting customer service and sending photos to prove it, they ended up refunding my money. At least they were willing to make it right for me, but I will never be wasting my money there again.

Zazzle always delivers very fast! I've always used this site for gifts and the recipients always love them. The ordering process can be a little confusing on the website, so double check your information to make sure it doesn't get sent somewhere else accidentally. Since they work so fast, by the time you realize it, it is a huge hassle to get it resent where you need it. That happened to me once, but the staff at Zazzle was great! They answered the phone with a real person almost immediately and helped me get my package ASAP.