ZazzleReviews 13,784

WOW!~ This company is absolutely horrible. IF you're considering buying from them, please... please. Take the time and find a more reputable company. Even if you are in LOVE with the pattern or the appearance of your product-- please, think again. I'm only trying to save you from the disappointment that will arrive (Or not arrive) at your doorstep in the weeks to come. The products here are horrible quality, worse is the customer service and the return policy. Again, even if you're sure you'll love the product you THINK YOU See on their website, I strongly urge you to reconsider and use a more reputable company.

Had technical difficulties during checkout and changes weren't applied... called customer service and they not only fixed the errors on the invite but expedited the shipment so it arrived the same day as the original. Great customer service from Fiona

Awful awful awful. I ordered about 45 baby shower invitations on Jan 5, paid an extra $24 dollars for "2-3 day shipping" and did not receive my invitations until two WEEKS later. Called to check on the whereabouts of them about a week after ordering, got refunded $10 of The total $24 and basically an explanation of "sorry there's nothing we can do"... When the invites were finally in my possesion the quality was low (distorted color on at least half of the invites) and was just an overall HUGE disappointment and waste of money. Will never use Zazzle for anything in the future.

Ordered Coasters for gifts this Christmas from Zazzle.com and was extremely disappointed in the packaging and product. The coasters came in a plastic baggie.and look like somebody die cut round shapes, stamped a design in muted colors that smeared and put them in a zip lock baggie. This is fine if I were using them myself but the product presentation did not lend itself to be given as gifts especially for the price.

This is the best company EVER! I ordered my own design wedding invitations and received them in time but "I" had made errors on them. I was devastated and called Zazzle. The gentleman that I talked to was "AWESOME" about the whole thing and gave me credit back for my order and told me how to re-order them all at "No Extra Charge.'" I re-ordered the invitations the way I wanted them again, this time without the mistakes, and I made them bigger and better then the first ones and had no extra charges for them. I couldn't believe it! All this without extra charges! This company knows what customer service is all about and they go way above and beyond what they had to for customer satisfaction. They way exceeded my expectations! I LOVE THIS COMPANY and they can be sure that I will be back for any other printed items that I may need that they carry and all my family and friends will know about this terrific company! Thanbk You Zazzle. You saved my wedding day

Great site! Easy to navigate. My order came promptly!

Very pleased with product. Very prompt shipping. Product arrived exactly as ordered

The embroidery on the long sleeved t-shirt I ordered was flawed. The embroidery at the end of one letter was never completed and left a hole in the fabric.
I completed the request for a return authorization online. CAS-*******-4 4W1L8. No response from Zazzle. Completed another online request for a return authorization. CAS *******-L8P9Q9. No response from Zazzle, Called the 800#. Disconnected twice before getting a human to talk to. Total order $32.12.
I'm going to dispute this charge to my VISA.

Great personalizable novelty products! Keychains, mugs and tee-shirts. Great quality, great printing.

I am in love with the business cards I found on Zazzle. They are unique, vibrant and definitely stand out.

I ordered wedding invitations and RSVP cards from ZAZZLE and they came back to me cut crooked and flawed with markings that weren't apparent on proof. I have contacted them for the Return Authorization Number so that I can send the items back for a refund and have not yet heard back. I can not get a hold of a customer service representative by phone. This is frustrating and disappointing because I have had good experiences with Zazzle in the past. I had to purchase my wedding invites and RSVP cards from another company locally and have a rush put on them, which was costly. DO NOT USE ZAZZLE.

I am having difficulty returning. While I have requested a return forn I have yet to receive one.
I would like the form... I have contacted Zazzle 3x's... still no form.

I Love Zazzle I just purchased this really well made heavy duty apron and am very happy with it. The shipping was fast and free too. I signed up for a special free shipping trial and decided to keep the option for a small fee for future purchases as I will definitely be ordering more Zazzle products in the near future.

Simple, sleek, personal and professional. I needed a simple business card and I am not computer savvy and appreciated how easy it was to center texts, change sizes, and colors. Great website for laypersons to use. The cost was also reasonable and I would recommend it to any new business trying to get her foot in the door.

I am absolutely disgusted with the return process!
Ordered tshirt; too small. Have tried numerous times to get in touch so can obtain aN RmA# required to put outside pkg. CANNOT GET THRU TO ANYONE. ON H OLD FOREVER. Then phone message closed for holiday. How on earth to get thru? This time frame is completely unacceptable to this customer. No one has even answered numerous emails. HOW DO U GET THRU TO SOMEONE? The allotted time for return is no doubt over. AND IT IS a $20 shirt!

January 2014-Received full refund on my credit card, along with apology for delay response, etc.

I ordered a sweatshirt for Christmas and the font looked terribly faded and ugly. The text way way bigger than I designed. They gave me a refund in store credits and I ordered a baseball shirt and the text was bigger and not in the right place. I designed it to be on the chest but it was printed on the belly. I'm embarrassed to wear either one in public.

Have ordered twice from Zazzle and big hit each time! Try them!

Finally I manage to find a website that has what I am looking for (I only shop online) and not only does the package not arrive on time (it should have arrived during the christmas holidays), but the customer service has not answered my three emails and the *******@zazzle.com address seems to be inactive. I have no way of getting to them, I seriously thought that such a website would be a little more professional. Disappointed is a small word, the gift was so important and I have no idea what's has happened to the parcel. Respect for customers and work ethic seriously are lacking here.

Awful company! I ordered a t-shirt intended as a Christmas present on 08/12/14 and only recieved it on 09/01/15.

I can appreciate that it had to be delivered to Ireland but that is ridiculous!

Furthermore when the t-shirt arrived it was a size small when I had ordered a large.

Absolute joke!

I have now emailed "customer support" twice regarding each issue and have never gotten a reply.

DO NOT WASTE YOUR MONEY!

I'm writing this review I sit here on hold for half an hour so far during my lunch break calling Zazzle for the 7th time. Hey, 7th time's the charm right…anyway, my mom's present has been stuck in a "processing" state for almost four weeks. A bit worrisome at this point and I hope I didn't just lose my money to a website I thought finally I'd try for the first time. I honestly don't mind receiving it so late as much as I wish there had been some communication about the delay, no promises about the 7 business day manufacturing time plus 4-7 business days shipping... or even just a response to my case request and numerous calls. Zazzle, it saddens me to say that it will take a lot for me to return or to recommend to others!