ZazzleReviews 13,833

Very pleased with product. Very prompt shipping. Product arrived exactly as ordered

The embroidery on the long sleeved t-shirt I ordered was flawed. The embroidery at the end of one letter was never completed and left a hole in the fabric.
I completed the request for a return authorization online. CAS-*******-4 4W1L8. No response from Zazzle. Completed another online request for a return authorization. CAS *******-L8P9Q9. No response from Zazzle, Called the 800#. Disconnected twice before getting a human to talk to. Total order $32.12.
I'm going to dispute this charge to my VISA.

Great personalizable novelty products! Keychains, mugs and tee-shirts. Great quality, great printing.

I am in love with the business cards I found on Zazzle. They are unique, vibrant and definitely stand out.

I ordered wedding invitations and RSVP cards from ZAZZLE and they came back to me cut crooked and flawed with markings that weren't apparent on proof. I have contacted them for the Return Authorization Number so that I can send the items back for a refund and have not yet heard back. I can not get a hold of a customer service representative by phone. This is frustrating and disappointing because I have had good experiences with Zazzle in the past. I had to purchase my wedding invites and RSVP cards from another company locally and have a rush put on them, which was costly. DO NOT USE ZAZZLE.

I am having difficulty returning. While I have requested a return forn I have yet to receive one.
I would like the form... I have contacted Zazzle 3x's... still no form.

I Love Zazzle I just purchased this really well made heavy duty apron and am very happy with it. The shipping was fast and free too. I signed up for a special free shipping trial and decided to keep the option for a small fee for future purchases as I will definitely be ordering more Zazzle products in the near future.

Simple, sleek, personal and professional. I needed a simple business card and I am not computer savvy and appreciated how easy it was to center texts, change sizes, and colors. Great website for laypersons to use. The cost was also reasonable and I would recommend it to any new business trying to get her foot in the door.

I am absolutely disgusted with the return process!
Ordered tshirt; too small. Have tried numerous times to get in touch so can obtain aN RmA# required to put outside pkg. CANNOT GET THRU TO ANYONE. ON H OLD FOREVER. Then phone message closed for holiday. How on earth to get thru? This time frame is completely unacceptable to this customer. No one has even answered numerous emails. HOW DO U GET THRU TO SOMEONE? The allotted time for return is no doubt over. AND IT IS a $20 shirt!

January 2014-Received full refund on my credit card, along with apology for delay response, etc.

I ordered a sweatshirt for Christmas and the font looked terribly faded and ugly. The text way way bigger than I designed. They gave me a refund in store credits and I ordered a baseball shirt and the text was bigger and not in the right place. I designed it to be on the chest but it was printed on the belly. I'm embarrassed to wear either one in public.

Have ordered twice from Zazzle and big hit each time! Try them!

Finally I manage to find a website that has what I am looking for (I only shop online) and not only does the package not arrive on time (it should have arrived during the christmas holidays), but the customer service has not answered my three emails and the *******@zazzle.com address seems to be inactive. I have no way of getting to them, I seriously thought that such a website would be a little more professional. Disappointed is a small word, the gift was so important and I have no idea what's has happened to the parcel. Respect for customers and work ethic seriously are lacking here.

Awful company! I ordered a t-shirt intended as a Christmas present on 08/12/14 and only recieved it on 09/01/15.

I can appreciate that it had to be delivered to Ireland but that is ridiculous!

Furthermore when the t-shirt arrived it was a size small when I had ordered a large.

Absolute joke!

I have now emailed "customer support" twice regarding each issue and have never gotten a reply.

DO NOT WASTE YOUR MONEY!

I'm writing this review I sit here on hold for half an hour so far during my lunch break calling Zazzle for the 7th time. Hey, 7th time's the charm right…anyway, my mom's present has been stuck in a "processing" state for almost four weeks. A bit worrisome at this point and I hope I didn't just lose my money to a website I thought finally I'd try for the first time. I honestly don't mind receiving it so late as much as I wish there had been some communication about the delay, no promises about the 7 business day manufacturing time plus 4-7 business days shipping... or even just a response to my case request and numerous calls. Zazzle, it saddens me to say that it will take a lot for me to return or to recommend to others!

I have had several issues as of late with Zazzle. The most recent is a t-shirt I purchased as a gift and wanted to exchange for a larger size. The shirt runs small. I did the on-line exchange as directed by your website and was given a claim number. That was several days ago. I have had no response from customer service through email. I have tried calling the customer service number and have been on-hold several times at 30 minutes plus and I just hang up out of sheer frustration from hearing the same message about your customer service guarantee and how you are experiencing such high call volumes with longer than normal wait times and never speaking to a live person. No matter what time of day I call, I get the same message. Zazzle lacks customer service and that is bad business practice. I am so frustrated. My Christmas cards were also lost in the mail for several weeks and I went through all the same trying to get in touch with someone in customer service. I spent hours on the phone then. I will just plan on not doing business with Zazzle in the future and will be contacting my credit card company tomorrow to dispute the charge since Zazzle is not living up to its promise of complete customer satisfaction.

Ordered two prunted T shirts, On one the print was only half there - can't see how this was not picked up on packing. Complained with photos. Told I woujld get a replacement. Reeived and EMPTY package and no rsponse to my complaint about this. HGave used other T shirt placex (eg smorg tees with no problems). Would never use this site aain.

I WOULD NOT USE THIS COMPANY! I PLACED AN ORDER ON DEC. 11TH WHICH WAS FOLLOWED BY A CONFIRMATION EMAIL STATING IT WOULD TAKE 5-7 DAYS! TODAY JAN 6TH I HAD STILL NOT RECEIVED MY ORDER. I CALLED AND TALKED TO 3 DIFFERENT CUSTOMER SERVICE REPS. I WAS TOLD THE ONLY WAY THEY CAN COMMUNICATE WITH THEIR PRODUCTION FACILITY WAS VIA E-MAIL. SO BEGAN THE E-MAILING BACK AND FORTH. I WAS TOLD MY ORDER HAD BEN MOVED TO TOP PRIORITY IN PRODUCTION STATUS, THEN I WAS INFORMED THE ORDER WAS READY TO BE SHIPPED AND WOULD BE DONE SO SHORTLY. TWO DAYS LATER NO SHIPPING NOTICE AND AFTER I CONTACTED THE COMPANY THE REP TOLD ME THE ITEM WAS IN FACT NOT READY TO NOR WAS IT SHIPPED! I WAS TOLD I WOULD RECEIVE A REFUND ON SHIPPING BY 3 DIFFERENT SERVICE REPS. I STILL HAVE NOT RECEIVED ANY REFUND! DO NOT USE THIS COMPANY THEY WILL DO NOTHING MORE THAN GIVE YOU THE RUNAROUND!

Extremely disappointed with my most recent Zazzle order. Ordered two framed posters on 12/12/14 - they arrived on 12/19 rolled up in a tube, not framed as I had ordered. Spoke with a very nice customer service representative named Kathy who ordered an entire replacement. The replacement order arrived on 12/24 and although they were framed this time, one of the prints the glass was broken during shipment. I was surprised to see that no bubble wrap was used, just the frame in a box wrapped in a piece of plastic so no surprise that it was broken. After a couple email attempts to *******@zazzle.com with no response I finally called to discover that they were closed over Christmas break. I found another way to create a Case # on the website and described the broken glass with an attached picture. I finally received an email indicating that a package had been queued for shipment. Yesterday, (1/5/15) I received my 2nd replacement order and it is another rolled up poster, NOT framed as I had originally ordered back on 12/12/14. I now have 3 posters, none of which are usable unless I go pay for them to be framed by someone else. I called today to get a refund - I'm tired of waiting for what I originally ordered and having to make phone calls to try and get it right. Very disappointing as I was really looking forward to hanging this print in my new remodeled bathroom. Also disappointing as all of my previous orders with Zazzle have been very good experiences which is why I gave 2 stars. Not sure why they could not get this one right.

I've wasted so much time on this. I can't write another explanation of my problem. Basically the worst customer service ever! Compounded by listening to how great they are on their "on hold" recording during my RIDICULOUS wait times.

These guys suck! Their site says if I order within 5 hours, I would have the item by a guaranteed date. In addition, I paid extra for expedited shipping 'just in case'.

A day before I was to receive them, I sat on hold for over an hour just to be safe, and as it turned out, they could not have my cards to me in time.