ZazzleReviews 13,742

Zazzle just shipped me the complete wrong set of business cards and on the front of the package it states the other customers name.

I asked support how things like this happen? And she replied "things do happen".

Well if Zazzle had processes in place then these types of things WONT happen.

They are going to reissue me my cards but i will be looking for other services in the future.

The worst company I have ever had to deal with. I ordered invitations from them for my wedding and they put the date of 2014 on them. My wedding is March 2015. When I called to get this corrected I was told that I would get an express delivery of new invitations and have them in 5 days. On the fifth day I call to check on my order I was told that the employee that I spoke to was new and that they made an error in order for me to receive my correct invitation I had to send them the old ones. Mind you I had already been dealing with them for 3 weeks and my wedding was two and a half months away. I informed them that I did not have time to wait another 2 weeks to receive the new invitation that I wanted a refund and would stick with the ones that were incorrect. Two weeks later I received brand new invitations with the correct date. When I was supposed to be receiving a refund. So now I have over 200 invitations and still no refund. A manager was supposed to be handling this when I called to complain again they said she had made a mistake. So I had to call for times to get a refund and still have not received it. I would never again order from this company. And to top it off customer service was the rudest I've ever experienced. Stay away!

Zazzle is the most pathetic online catalog house I have ever had the displeasure of dealing with! I ordered a personalized wall clock that was so cheaply made it would not work. It took them a month to ship the defective clock. I called to get a refund and they say they issued the refund but it's been 2 weeks and no credit has been sent to my bank. This company sells poorly made products and are incompetent in service to customers. Never order from this company unless you want to be ripped off!

Terrific customer service. I had a problem with my original order. I misinterpreted a description. They gave me credit for the original shipment and I re-ordered the correct watches and my granddaughters love them. It's nice to have a company with quality products that stands behind their merchandise and their service.

I have been involved in numerous weddings and large celebrations. STAY AWAY FROM THIS COMPANY! The absolute worst customer service I have ever dealt with--on every level. MECHI the "supervisor" was beyond passive aggressive, offered no resolutions for wedding invitations that were two weeks late; she was so indifferent to their error, she said, "Well, I won't say they will come tomorrow--keep in mind we had been promised two other delivery dates! Deal with MINT or TINY PRINTS--any place but zazzle. WRITE YOUR OWN before even thinking of using zazzle. I wish there were a NO STAR rating.

I ordered close to $60 of custom Post-Its for Christmas gifts but when they arrived, the printing was so dark and the colors so far off, I couldn't use them. So, at first, I tried calling in hopes of getting replacements in time for Christmas--what a fool I was! There was a recording about high call volume telling me to hang up. So, after a frustrating search of their site, I finally located the return authorization form, filled it out, submitted it and nothing. Not even an automated confirmation that it had been received. I waited for a couple of weeks and tried again, thinking maybe I did something wrong. Same thing. Now, of course, the return period is up and it's looking like I'm stuck with a box full of Post-Its I can't use.

I had been thinking of switching from Cafepress to Zazzle for my own website's store because Zazzle has such a wide range of products and did a good job on a past order. But no way would I subject my people to such horrible customer service!

****I am revising this in June, to say that while a Zazzle rep responded to my review on this site and said a customer service person would be contacting me, no one from Zazzle has been in touch.***

Ordered a small order to check the quality of their business cards. I will order from them again when the need comes. They were quick, proficient, and reasonably priced.

WOW!~ This company is absolutely horrible. IF you're considering buying from them, please... please. Take the time and find a more reputable company. Even if you are in LOVE with the pattern or the appearance of your product-- please, think again. I'm only trying to save you from the disappointment that will arrive (Or not arrive) at your doorstep in the weeks to come. The products here are horrible quality, worse is the customer service and the return policy. Again, even if you're sure you'll love the product you THINK YOU See on their website, I strongly urge you to reconsider and use a more reputable company.

Had technical difficulties during checkout and changes weren't applied... called customer service and they not only fixed the errors on the invite but expedited the shipment so it arrived the same day as the original. Great customer service from Fiona

Awful awful awful. I ordered about 45 baby shower invitations on Jan 5, paid an extra $24 dollars for "2-3 day shipping" and did not receive my invitations until two WEEKS later. Called to check on the whereabouts of them about a week after ordering, got refunded $10 of The total $24 and basically an explanation of "sorry there's nothing we can do"... When the invites were finally in my possesion the quality was low (distorted color on at least half of the invites) and was just an overall HUGE disappointment and waste of money. Will never use Zazzle for anything in the future.

Ordered Coasters for gifts this Christmas from Zazzle.com and was extremely disappointed in the packaging and product. The coasters came in a plastic baggie.and look like somebody die cut round shapes, stamped a design in muted colors that smeared and put them in a zip lock baggie. This is fine if I were using them myself but the product presentation did not lend itself to be given as gifts especially for the price.

This is the best company EVER! I ordered my own design wedding invitations and received them in time but "I" had made errors on them. I was devastated and called Zazzle. The gentleman that I talked to was "AWESOME" about the whole thing and gave me credit back for my order and told me how to re-order them all at "No Extra Charge.'" I re-ordered the invitations the way I wanted them again, this time without the mistakes, and I made them bigger and better then the first ones and had no extra charges for them. I couldn't believe it! All this without extra charges! This company knows what customer service is all about and they go way above and beyond what they had to for customer satisfaction. They way exceeded my expectations! I LOVE THIS COMPANY and they can be sure that I will be back for any other printed items that I may need that they carry and all my family and friends will know about this terrific company! Thanbk You Zazzle. You saved my wedding day

Great site! Easy to navigate. My order came promptly!

Very pleased with product. Very prompt shipping. Product arrived exactly as ordered

The embroidery on the long sleeved t-shirt I ordered was flawed. The embroidery at the end of one letter was never completed and left a hole in the fabric.
I completed the request for a return authorization online. CAS-*******-4 4W1L8. No response from Zazzle. Completed another online request for a return authorization. CAS *******-L8P9Q9. No response from Zazzle, Called the 800#. Disconnected twice before getting a human to talk to. Total order $32.12.
I'm going to dispute this charge to my VISA.

Great personalizable novelty products! Keychains, mugs and tee-shirts. Great quality, great printing.

I am in love with the business cards I found on Zazzle. They are unique, vibrant and definitely stand out.

I ordered wedding invitations and RSVP cards from ZAZZLE and they came back to me cut crooked and flawed with markings that weren't apparent on proof. I have contacted them for the Return Authorization Number so that I can send the items back for a refund and have not yet heard back. I can not get a hold of a customer service representative by phone. This is frustrating and disappointing because I have had good experiences with Zazzle in the past. I had to purchase my wedding invites and RSVP cards from another company locally and have a rush put on them, which was costly. DO NOT USE ZAZZLE.

I am having difficulty returning. While I have requested a return forn I have yet to receive one.
I would like the form... I have contacted Zazzle 3x's... still no form.