ZazzleReviews 13,742

I am really happy with the product I ordered and with the fast shipping

I ordered a gift on 2/24/15 for a party I was going to on 3/7/15. I paid the extra shipping costs to get the gift by 3/4/15. However, I called Zazzle on the 6th and they just sent it out. The tracing number isn't even valid yet. There is no way I can get the gift 2 days before they send it out. Unacceptable! Now I am going to have to find a gift locally since you can't depend on Zazzle! I called customer service and she said they can refund my order. What good does that do? When I tried to explain it to the customer service lady how important this order was to me she hung up on me.

The invitation samples I ordered took awhile to get to us, but I'm sure that's only because I ordered 4-different customized ones and that probably took time for the set up. Other than that, the product was very nice and looked good for it's cost.

I was really happy to find this website as it has so many cute ideas. I have ordered business cards to try it out. Three weeks after the order has been placed the status was still showing as "processing". That's when I got concerned and sent my first enquiry about my order status. The response was- we haven't received the payment. I have checked my bank account and confirmed that payment has been made on the day of the order. "Lovely" lady named Julie replied that I need to provide the proof. After a few more emails back and forth they still insisted that the payment hasn't been made! So, I had to call my bank and confirm with them. My further enquiries have been ignored by the Zazzle team. Then I see that the status of my order says "cancelled". I was furious! Made another enquiry- the response (by the same Julie) was- please send your bank details, we will issue a refund. WTF? I've never left a bad review but in this case I'm beyond myself and very disappointed! I never got my order, the money has been out of my account for 2 months, they haven't even apologised! I would never ever use or recommend this website to anyone, unless you want to waste your time and energy and get NOTHING in the end. Horrible, disgusting and very disappointing... And guess what- there is nowhere I could leave my feedback- not on their Facebook page https://www.facebook.com/zazzle nor on their website!

Tried to order items and was unable to complete purchase... said my e mail was already in use... never ordered anything. Requested three times to reset my pass word so I could order and never got a response. When I was having problems ordering I went to the review site. Glad I did... went back in and deleted the items I wanted. Don't think I want to deal with these people. Customer Service is very important and looks like there isn't any from this website.

I ordered a poster through zazzle for a Valentine's Day gift. I got it two days before vday and part of one of the words was cut of... And the quality was horrible! It was a half hour phone call mostly on hold to finally get a refund... Which I got almost three weeks later. Look out they only refund the price of the poster not the shipping! So I spent 26 dollars for a piece of garbage got to scramble to find a new present then got my refund today for 19 dollars. Thanks a lot!

I ordered invites for a bridal shower - the quality and selection of choices was the best of any online website. I called customer service to help me get the font and sizing exactly right, and they worked patiently and courteously with me until it was perfect. The production and shipping were lightening fast. When one of my co-hostesses saw the final product and realized her name was spelled wrong (my mistake), she insisted that I re-do the invites. I called Zazzle customer service again, and they offered me 100% credit on the invites I had already received, then helped me re-do the new version, AND re-instated my discount code... it was that easy! I was so impressed with this - they really went above and beyond to make sure that I was satisfied, even though it was clearly my mistake and not theirs. Rosemarie was the Zazzle rep that I worked with - she was sweet, knowledgeable and efficient all the way around. It was a pleasure to do business with this company, and they are my new go-to website from now on!

I was looking for Disney T-shirts for myself, my husband, and our grandson for an upcoming trip to Disney World. I found Zazzle recommended on a blog and followed the link to their Disney store. I was very pleased with the selection of custom options available for T shirts. I had fun designing our shirts, which included different Winnie the Pooh characters for each of us, and Lady and the Tramp.
I don't know what went wrong, because I checked and double checked my order before placing, but somehow a shirt was ordered in the wrong size. When I contacted customer support, the representative offered a replacement immediately.
I've placed 2 more orders with Zazzle. I am pleased with the graphics on the shirts. The t's themselves are basic quality, not to thin or too heavy, and fit well.

The delivery was super fast and the product met my expectations. I love receiving e-mails with their special offers! Zazzle is my go-to site for custom orders!

I ordered a unique #1 Swiss Grandma shirt for my mom, it was too small ( I expected a headache getting it exchanged) they just asked me to pick out the new size and boom! They sent it right to her, she LOVES it and is busy showing it off to everyone she knows... and they said just give the old small one away or keep it (no hassle at all) Cool shirt graphics

If your looking to buy a customized Phone Case, I highly recomend Zazzle. Great quality Phone Cases, and great custom quality.

This company is a joke. I order a lot of things on line as do a lot of people in this day and age. I spent more money than I should have on a phone case that was never received by me. I contacted cs right away and was first given some bull about not being able to track it and for me to wait a few more weeks before I contact them again. Absolute nonsense! I contacted them back immediately saying that was unacceptable and then they said all the rigmarole about letting a different dept know etc. etc. And then today I still have nothing from them so again, I contact them and get this whole, it takes 3 business days to make a case and so on you'll get conformation etc. I have now put in a call to the BBB and they asked me to forward all the communication and come here to look at and leave a review. Not good business at all and am now looking for a different case and will be contacting them again for a FULL REFUND. Of course I will wait here to see what the representative will respond with, probably something like" Hi Kristi, we apologize and you can respond to such and such email... blah, blah, blah. After I cancelled my order and said I wanted a refund, I get an email from them saying that they had already sent out a replacement item but I would still get a refund. After 3 weeks I still had no item and no refund so I contacted them again and this time they said that no item had been shipped at all and that I'd get a refund immediately. I did get my refund in full about 3 days later. This company is shady and they do terrible business! I wanted to give it no stars but had to give it something.

Poor quality items received as gift. Not able to return or exchange per their return policy. Very rude and unhelpful when reached out to customer service. Now have close to $150 of stuff I can't use and am forced to throw away or donate to charity. Doesn't get any worse than this. Stay away!

Zazzle provided a simple way for me to make the decisions necessary for me to design the business card. I was happy about all the possible designs of art which were numerous and included my favorite topic of animals. Paper color and thickness plus other details gave me a wide range of design choices. I am thrilled with the final result and will no doubt order more business cards from this business.

Excellent reproduction of art work on the t-shirt. Not sure how well the inks will hold up over time. Very easy customization process and fast delivery (standard). Prices were very reasonable.

My son designed his own belt buckle. Good product quality, the design my son did online matched the finished product. It was easy to put on his belt too.