ZazzleReviews 13,742

1. I ordered business cards online from Zazzle.
2. About a week later, tracking showed the order arrived in my town, but my package was returned to Zazzle because there was no house address on the shipping label.
3. I called customer service, sat on hold for twenty minutes, and the call was disconnected by Zazzle.
4. Called customer service the next day, at a different time, sat on hold for twenty minutes and was disconnected again.
5. Called customer service a third time, the following day, and was connected with a customer service representative after being on hold for fifteen minutes.
6. Customer service representative Emanuel said he couldn't understand why the address wasn't my package. He said he had a "deal" for me. The essence of the deal involved my replying directly to a letter he was emailing me, and I would receive a full refund and a 50% off coupon.
7. I ordered new cards with the 50% off coupon.
8. I responded to Emanuel's email, as instructed, and have never received an acknowledgement or a refund.
9. The new cards I ordered arrived in my town two days ago. Again, the package was rerouted back to Zazzle because the package had no house address on the mailing label.
10. Good scam … I am out $64.05 and have nothing to show for it.

Ridiculous how no one is reachable by phone. NEVER. You can send emails back and forth and if you need to talk to someone, fahgetabout it... not even chat... If you need help with your design, you're on your own. If you have a problem with a shipment, again, you're on your own.

I made an order on April 7 and it's just getting shipped. Today is April 15. How long it will take to get here is anybody's guess. I leave on a trip overseas soon and I'm just hoping to have the cards by then.

Bottom line - FRUSTRATING...

I had a horrible experience with Zazzle. In early December I ordered an ornament from Zazzle that was intended to be a Christmas present. Despite the payment being immediately deducted from my checking account, the ornament was never received. On January 3rd, I contacted the Zazzle "Support Team" questioning the delay. I was told that the package was returned to the sender due to an address error. When shown the address it had been mailed to, I noticed the zip code was incorrect. I found it quite frustrating that despite the error and returned shipment, I was never contacted and alerted of the inaccuracy or delay. After giving the correct zip code, I was told that the package would be resent and subsequently received an e-mail indicating that it had been reshipped. However, once again, it was never received. On January 27th I again initiated contact with Zazzle's "Support Team" and was told that the package was "also having issues being delivered". Once again, I had never been contacted. I was unsure why there would be any difficulty delivering to the given address as it was both correct and a business address that received mail on a daily basis. Additionally, I saw no reason why I once again received NO correspondence from Zazzle indicating that there was an issue with the shipment. I offered to either provide my home address or pick the package up at a local post office – whichever would most swiftly guarantee that I would have it in-hand. They requested my home address and the package was finally received in February. After two months of waiting, Christmas was long over and the gift was ruined. Despite the fact that my money was promptly taken from the bank for the item, it remained floating out in the abyss somewhere, mysteriously unable to be shipped to a perfectly legitimate location. Zazzle's communication was non-existent and the entire experience was off-the-charts frustrating. I will never again purchase anything from Zazzle and have written several highly negative online reviews in the hope that other potential consumers may avoid a similar hassle.

Extremely disappointing. I had a coffee mug made as a birthday gift for my wife from my 2 year old son and when I received it, it was covered in a black film. When I tried getting in touch with Zazzle, they never responded to any of my emails and I sat on hold for HOURS... literally. I understand mistakes happen, but not being able to contact them isn't right. I never got this issue resolved. I ended up paying for a manufacturers mistake and had to use a different company to get my wife's gift.
I would advise all to seek other options.

Still have not received my package, and my wedding is less than two months away. I ordered 100 wedding programs, payed 70$. Received confirmation that my payment went through and my package was shipped. That was march 20th, it is now april 7th, still no sign of package. Also sat on the phone to customer service for over an hour and heard no response! Absolutely useless, in my opinion. I'd like someone please give me my money back!

I ordered a printed baby item for a birthday gift for my grandson. There was a "Retailmenot.com" coupon on their website for $5 off a purchase of $25 or more and it had not yet expired so the date was good. Zazzle did not accept the code for the discount and processed my order (which was over $25) at full price. I sent them an email asking why they would not honor the code from Retailmenot.com. Which I copied and included in the email. They did not give me an explanation, rather just said "it was not good" but I could have $5 off my NEXT order. I told them that was unsatisfactory, and there would not be a "next" order. They should apply it to my current order and if there was a problem with the coupon website, they should take it up with THEM, not the customer. I went back to the website to look at the coupon again, and it was no longer there. I don't make a habit of doing more business with a company on the "next" order, when they don't properly take care of me on the first one.
THEN... the item I ordered arrived in prompt fashion, and was cute, but was too small. I need to exchange it for a larger size. They require a return "RMA" number in order to process a return. They have several ph numbers to call in order to get this number from their customer service dept. I called all 3 numbers and was on hold a minimum of 10 minutes with each number. I emailed a request for the RMA number 2 days ago via their "Help Desk" on their website and have not yet received a response. So I am stuck, until I hear back from them. I'm not holding my breath. This has been a big pain in the neck. The merchandise was great; the service was terrible. I won't be ordering from them again.

Zazzle is my go-to website whenever I want something custom made and always delivers high quality products. I recently was pricing cases for the iPad Air when Zazzle had a Flash Sale with 50% off all cases. I've been eyeing the Dodo Cases since learning about their craftsmanship and was thrilled to find a great design and snag the half-off deal to check out the product. I LOVE the case- it's so well made and gorgeous!

Ordered 4 UNFRAMED posters for a housewarming gift from Zazzle that ranged between 8x10 & 10x13 on 03/09/2015. On their website it indicates in one section, that it takes 24 hours to "manufacture" the *unframed* poster. HOWEVER, if you order 50 or more (I only ordered 4!) it takes longer. OH! But then it says at the bottom, "it may take longer than 24 hours" REALLY?!? That makes no sense! Why would you indicate it only takes 24 hours but then retract what you said in the same section? Because I ordered standard shipping, it indicated another 5-12 business days to receive it. Almost 2 weeks went by, and only until I inquired about why it wasn't shipped yet, I THEN recieved a confirmation email that it was shipped. In my opinion, they SAT on my order. It is now almost a month later, and I didn't receive my order, so I requested a refund. Despite the prompt customer service I received, I am extremely disappointed that they operate a business that they CANNOT 100% GUARANTEE. This is false advertising! I ordered these as a gift for a housewarming, and had to go to this housewarming EMPTY HANDED. I better receive EVERY LAST CENT BACK *including* shipping! I really wanted these prints! I really liked them on the site! So, I'm disappointed that I looked for a gift on a site that claims "100% **GUARANTEED** when its NOT!

Despite paying the extra money for " 2 to 3 days delivery", products ordered did not make it before day 4. Had to mail products to my guests who had left my home. Zazzle would not even offer to compensate for this.

I'm convinced of two things... (1) that zazzle's customer service department doesn't exist, and (2) that all the positive reviews given about zazzle were people hired and paid to do so.

I got ripped off. I purchased two different business cards (both were terrible quality) and tried to contact zazzle via phone, two emails to their customer service department and a negative review on both of my orders and I have not heard back from them at all. STAY AWAY FROM THIS COMPANY!