Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Nicole B.
Unfollow Nicole B.
Share Review
Report Review

My order had a digital issue. They sent me new ones within days. I was very happy with the outcome :)

Date of experience: June 22, 2015
Ohio
1 review
0 helpful votes
Follow londi v.
Unfollow londi v.
Share Review
Report Review

Good to buy again
June 25, 2015

I was completly satisfied with my order. I have purchased other items from Zazzle and was never dissatisfied. I will continue to be a customer.

Date of experience: June 22, 2015
Michigan
1 review
0 helpful votes
Follow Amanda S.
Unfollow Amanda S.
Share Review
Report Review

I couldn't be more satisfied with ZAZZLE! It was easy to make the Invitations PERFECT through Zazzle.com. There were so many different styles to choose from and options to make our invitations unique. I was able to just fill in the information for my wedding/reception using the template given with my invitation so no hassle on how to word anything. BOTH front and back was fully decorated and I was able to add additional information to the back for no extra cost! The invitations arrived on time and I was surprised with FREE invitation envelopes! 160 wedding invitations and 160 envelopes for a really great cost. Next I'll be ordering Thank You cards that match my original wedding invites! Thanks ZAZZLE, ya'll made Invitations easy and PERFECT for the day I marry the love of my life!

Date of experience: June 19, 2015
Washington
1 review
0 helpful votes
Follow Dee S.
Unfollow Dee S.
Share Review
Report Review

Love this shirt
June 21, 2015

The image is perfect for cockatiel lovers. I got one for my grandson and my husband liked it so much he asked for one for himself so I got him one as well.

Date of experience: June 18, 2015
Louisiana
1 review
0 helpful votes
Follow Sandy B.
Unfollow Sandy B.
Share Review
Report Review

Great Company!
June 11, 2015

I just happened to stumble on this company and I've ordered several things now and have been very pleased.

Date of experience: June 8, 2015
Wisconsin
1 review
2 helpful votes
Follow Debra R.
Unfollow Debra R.
Share Review
Report Review

Zazzle's website is organized with ease of mind for the customer. Have the products listed by price, high to low, low to high, by pertinence to topic or bestsellers. Narrow your choice by age, size, male, female, or color, almost any way you wish. Zazzle makes finding the perfect item easy to find. The Zazzle experience, from finding the perfect item, offering personal customization for some items, placing your order, checkout, receiving your items in no time is really something to rave about. If it becomes necessary to contact custom service for any reason, you receive a quick response and they do stand behind the 100% satisfaction guarantee.

Date of experience: June 7, 2015
Virginia
1 review
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Share Review
Report Review

Zazzle is great
June 8, 2015

I enjoy ordering my printing promo products for my small online business through Zazzle. I used to order products through Vista Print but I am more satisfied with the quality of product I receive from Zazzle!

Date of experience: June 5, 2015
Louisiana
1 review
0 helpful votes
Follow Mary E.
Unfollow Mary E.
Share Review
Report Review

Great products
June 7, 2015

Ordered personalized can koozies with photographs of child for gifts to parents and grandparents for Fathers Day. Pictures turned out great on the koozie. Excited to see everyones' reaction to it when they get them.

Date of experience: June 4, 2015
Wisconsin
1 review
0 helpful votes
Follow Corine A.
Unfollow Corine A.
Share Review
Report Review

I have been using Zazzle.com for several years. It is great for that personalized gift that you can't find any where else. I was surprised that I did not receive any promotional offers or reminders this past holiday season, since that is when I am really shopping for that perfect gift. I hope that I can continue to receive those handy gift giving reminders this holiday season.

Date of experience: June 3, 2015
California
1 review
0 helpful votes
Follow ArDee S.
Unfollow ArDee S.
Share Review
Report Review

Book of Shadows binder, image not centered. 6 mm white stripe from top to bottom that looks to be to be the original color of the total binder. I've waited all week for a response from gloriagypsy. What a waste of money. Color is faded, not like the picture of the item I paid for.

Date of experience: May 29, 2015
California
1 review
0 helpful votes
Follow Maya F.
Unfollow Maya F.
Share Review
Report Review

I bought stickers to put on decks of playing cards for my wedding favors. It was such a small thing but the quality, color, everything was perfect. Absolutely no complaints. Would definitely recommend them

Date of experience: May 26, 2015
Canada
3 reviews
5 helpful votes
Follow Albert R.
Unfollow Albert R.
Share Review
Report Review

I am a teacher at an elementary school and I like these Zazzle highlighters very much. I personally consider them THE BEST. The very first set I purchased, I used each color multiply times a day and they have lasted me for 2+ years.

Date of experience: May 26, 2015
Minnesota
1 review
1 helpful vote
Follow Taylor B.
Unfollow Taylor B.
Share Review
Report Review

I ordered invitations for my housewarming party and i was beyond happy with the product i received. The price was great due to Zazzle having sales almost everyday! I made the choice to use an existing design and customize the wording to my liking/event. The quality of this product was wonderful and my guests loved them!

Date of experience: May 15, 2015
Illinois
1 review
1 helpful vote
Follow Joice C.
Unfollow Joice C.
Share Review
Report Review

My experience with zazzle has kept me amazed and thrilled with their products. I am not a savy shopper online but with zazzle it is easy and hassle free. I love how easy it to customize your product and the turn out of the product once you see it in person. I consider zazzle to be my top choice for printing and look forward to future purchases!

Date of experience: May 13, 2015
New Mexico
1 review
0 helpful votes
Follow Kristine B.
Unfollow Kristine B.
Share Review
Report Review

My experience with Zazzle has included timely deliveries, good packaging and unique products. Thank you, your artists, and your vendors for your continued focus on quality.

Date of experience: May 11, 2015
Florida
1 review
0 helpful votes
Follow Lenette w.
Unfollow Lenette w.
Share Review
Report Review

I ordered a personalized phone case & a personalized t-shirt, both items are excellent quality and I constantly get comments on them

Date of experience: May 10, 2015
Wisconsin
1 review
0 helpful votes
Follow Jeff M.
Unfollow Jeff M.
Share Review
Report Review

Quality Exceeded
May 8, 2015

Zazzle did my Bumper stickers the way I WANTED... if you are looking to customize a Bumper sticker Zazzle has the means to do it just the way you want it... I highly recommend them, and have...

Date of experience: May 5, 2015
Rhode Island
1 review
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

I ordered custom invitations and the customer service I received was beyond satisfactory. They assisted me with every detail and when the invitations arrived (in only a few days via regular shipping), they were far above my expectations! The quality of the invitations was superior, I could not believe how awesome they came out! Can't wait to send them as I am sure the recipients will be pleasantly surprised!

Date of experience: May 4, 2015
Pennsylvania
1 review
0 helpful votes
Follow Ami A.
Unfollow Ami A.
Share Review
Report Review

The product was processed, shipped, and received within a week. Everything exceeded my expectations from ease of personalizing the product and modifying it to my specifications. It came beautifully printed and was packaged to ensure the products were not damaged. We will be ordering our invitations today in the same style.

Date of experience: May 1, 2015
New Jersey
1 review
0 helpful votes
Follow Chelsea C.
Unfollow Chelsea C.
Share Review
Report Review

Perfect!
May 3, 2015

Everything was exactly as I expected. Wonderful and efficient service.

Date of experience: April 30, 2015