On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered Halloween stickers for my restaurant chairs. I was happy with the online preview and proceeded with the order. When the stickers arrived they were different to what was shown on the preview and now I could no longer place the sticker on the chairs. A big let down.
I had not ordered from Zazzle before, but liked one of their designs and found myself personalizing it for my granddaughter's birthday. After ordering, I checked reviews. I was worried because of negative postings. So I ordered another set of invites from a well-known company. Not only did I receive the Zazzle order on time with excellent communication from them, but when we received the "other guy's" invitation, my granddaughter said she liked the Zazzle invite the best! So the Zazzle product was, by far, the best! I will order again.
Ordered two mugs for my parents birthdays. Each one was a different color to coordinate with the picture of each of my kids that I put on them. Site was easy to use and mugs were great. Picture quality was sharp and they were shipped quickly. They were packaged well and nothing was broken. A great site. I will definitely use again! :)
Forget ordering fancy envelopes because the free ones are junk, like V*******nt! The invitations come with top quality envelopes that will not embarrass your company! We ordered a large number for a company party and were very pleased with the quality and design of the invitations. They are just perfect! I made a mistake in customization and the staff contacted me to warn me that it would print less than perfect. They walked me through the process of fixing my mistake and then within one day the order was on it's way to being printed. Perfection!
The products don't seem to be much different Than other similar sites. But when I had s problem with my invitation I received (quite possibly due to my error when designing) customer service went above and beyond to correct it... they immediately issued me a credit, fixed my problem in the design themselves so that I could use the credit to immediately reorder, then expedited printing and shipping so that i would receive in the next day or 2. I was thrilled!
I love my invitations! I loved all the different designs to choose from for fall themed baby shower invites!
Zazzle has come through 99% of the time for my purchases. The one percent it is lacking is from one product that didn't come through very clearly from customer service. Otherwise, I have had excellent products made along with so many types of options.
I ordered a custom messenger bag through Zazzle. I found them originally through a Google search and was a bit hesitant to shop through them as I had never heard of them before, but I'm glad I did. I found a few other sites with similar bags, but none of the other companies had an option to customize anything, so I opted for Zazzle.
The customization process was very easy and quick, and the best part is the bag actually looked exactly as I expected it to! It took about a week and a half from when I ordered to when it arrived, which is pretty good for a custom item in my opinion. They provided shipping tracking, so I knew exactly when to expect it.
It was a great shopping experience and I would not hesitate to order something from them again in the future.
Zazzle makes sooo many items with my original artwork!
I love Zazzle!
I have notebooks, address labels, stamps, pillows, a mug, envelopes, cards and numerous other items. All custom made!
They have a great customer service, too!
Ordered 30th anniversary ornament for a gift.
The ornament is very nice, but you can barely read it so disapointed cannot give as a gift I even ordered velvet bag for it to go in. Sent emails with no response.
Hi. We apologize for the issues you had with your order. We do show that our CS team has been in contact with you. Please feel free to reply to that e-mail if you have any questions or concerns. Thanks.
I ordered a t-shirt for my daughter that I needed for a specific occasion. I ordered it far enough in advance that it should have been there by the event. It has not arrived in their 5-12 business days and when I called customer service, they now say it could take 17 business days. They were not helpful at all and this is my first and last time ever ordering from them.
Hi Becca. We apologize that you had issues with your order. We do show that our CS Team has contacted you via e-mail but they have not received a response. Thanks.
We ordered our invites from zazzle and were extremely pleased. Customizing them was a breeze and they turned out great. I didn't realize either that with my order I received 10 free invites, just in case. Great service that did excellent work.
I have created over a half Dozen Mugs with Family pictures and the Quality of the Product and Printing has always been Excellent..
First time using site! Ordered baby shower invites which are adorable! I realized after placing order there would be delay in receiving due to a holiday weekend. The support staff was able to help rectify my mistake and went out of their way to make sure a new order arrived in time at my doorstep! So appreciated customer service help! The caring professional manner which they showed me was outstanding and I look forward to being a repeat customer!
Suzanne, NJ
The product quality surpassed my expectations! I ordered cards for a baby shower and a few days later ordered a customized baby onesie and bib with a photo I took on it. I was amazed at how the photo turned out on the cloth! It looked no different than being printed on paper! Will definitely use this site again!
I ordered T-shirts for my granddaughter, one ran a little small and they replaced it immediately. The specialized t-shirts look AWESOME! I can only recommend this company and you will find items that you can not find anywhere else. They also have the best customer service!
So happy to find a site to customize my dog tag. Very cool.
Very nice. Would order again. Only complaint is the print wasn't as colorful as I had expected. Runs small but read that ahead of time so I ordered up a size.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi. Thanks for your feedback. We will have a member of our CS team reach out to via e-mail.