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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I ordered a tote bag which came quickly but it was a piece of crap. Cheap, thin, poor quality design. I had to actually print out a form to return it (don't know of any other website that requires this) and the form requires an "RMA" number. No customer service at the 800 number on weekends. Sent an email. 2 emails later they are still trying to avoid having me return this item and still have not given me an RMA #. The "Zazzle Promise" clearly states "If you don't love it, we'll take it back. If you are not 100% satisfied, you can return it for a replacement or refund within 30 days of receipt." Clearly they need to add a no-hassle policy. I will never order from them again. I can get more or less all the same on amazon who will not hassle me.
Product arrived later than expected. I was immediately bombarded with daily emails from Zazzle with `even better deals' than what I'd just bought (why would I want to see better prices while my order is pending)? They did not contact me at the end of the 30-day `Black' trial as indicated in their email and I missed stopping it by 1 day. As a result of feeling extorted for this fee I will absolutely not shop with them again.
Hi. We appreciate your feedback. We will have our CS team reach out to you via e-mail.
The item was, and is, advertised on the web site, but the order could not be fulfilled because the item did not meet Zazzle's own guidelines. I am checking my bank account to be sure the payment is not taken.
Hi Norman. Thanks for your feedback. We will have our CS team reach out to you via e-mail.
My husband loves his dragon bath mat. The ordering process was fairly easy, but when I thought I could customize it, I could not do it. Unfortunately, noone from Zazzle was there on Sunday and could not help me, so I just ordered it as it was in the picture so I did not lose the discount on this last day of the promotion.
I use Zazzle to put my own designs on shirts and mugs. Fast turnaround, high quality, no minimum order. Many other customized items available - ties, hats, wallets, water bottles, mouse pads, phone cases, etc, and more items being added frequently. You can choose from thousands of designs available on the site or make your own.
Zazzle offered a 20% discount for the end of daylight savings time. I bought a larger quantity and I received their quantity discount (10% off). Zazzle refused to honor their 20% off promotion! They claimed that since I ordered a large quantity and received 10% off, they did not have to honor their advertised 20% off promotion.
Dishonest! Stay away!
Hi Steve. We appreciate your feedback. In reviewing your order, you did receive the promotional offer on your order. However, for privacy reasons we will not be discussing your order in any greater detail on this forum. If you have any questions, please feel free to reply to the e-mail you received. Thanks.
I ordered holiday cards from zazzle, paid $18.99 for two day shipping, got a package two days later except my cards were not included! All it included was the envelopes that would have gone with my cards! I called the customer service number and she told me it would be another two days to ship and one business day to deliver, so with the weekend coming up I'm looking at another five days -- I find this unacceptable!
Hi Smita. We apologize for the delay in receiving your order. Our records indicate the order has been delivered. Please feel free to let us know if you have any further questions or concerns. Thanks.
We play cards with friends. When they saw our Zazzle cards they were enchanted by the artwork and really like the size of the suits and numbers on the cards. We bought some for them as a gift.
Well it all began easy enough... or so I thought. I ordered 2 pillow case that were to have a "map" design on them. ($65.00 charged to my bank card, ok I agree) The next day I received an email saying that the image was "not correct" and I needed to cancel my order and re-order again because "they were not able to fix it". Oh! And if I need help please call... Well I needed help so I called. Talked to someone in the design dept. She corrected the image on the pillow case ($65.00 charged to my bank card for the "new" order, note the last $65.00 is still on hold on my account) It's cool though because since their design team did it for me it's good to go... right? Ummm... Nope. Another email. Your image has a white crooked border all around it. Ok, call again. ME: Hello design dept.? We have a problem. DESIGN DEPT: Oh we can fix that but we need to cancel your order and re-do it. That will be $65.00 charged to your bank card. ME: Well let me think... I would now be $195.00 into "holds" on my bank account for 2 freaking pillow cases (one set which YOU designed). Ya know what Zazzle... NO. I'm done with this.
Hi Kimberly. We appreciate your feedback. Our CS Team has reached out to you via e-mail. Please feel free to reply to their e-mail if you have any further questions or concerns. Thanks!
So many fun products to browse, plus if I can't find what I want I can just make it! Delivery time is great as well.
The only aspect of mug customization that could possibly be improved, would be to see EXACTLY where the text and artwork will fall on the mug... it's a little difficult to get these things exactly where you want them.
GUERT SHIRTS (From Zazzle) are the best! Our Tenor Line is going to play better and cleaner wearing the Famous "GUERT QUADS" pro logo! Drumline!
Wow! Thanks to Zazzle for The Boss's Day Plaque. Our
Boss was very pleased with his plaque. Now he has the Plaque
To remind him whose The Cloth Pot King :)
Fun invite, easy to customize! Arrived fast, turn out better than imagined!
The qualify and service were excellent. I was amazed at how promptly the order was delivered. Qualify control is doing their job.
Everything was perfect and made very easy to follow a baby could do it with ease. And customer service was great they made what was a already hard task very easy for me to do. It took no time to do order and receive the finish product PERFECT!. Thank you Zazzle for helping to make my mother's birthday celebration a success. Every guest that received a invitation was very impressed with the work that Zazzle did. I will never shop in a store for invitations, mugs, hats, printed tee shirts, ect. Ever again. I'm a customer of Zazzles for life.
I am very happy with my sisters business cards and so is she. The pearl paper is great for someone who wants to add a little shine to their cards or paper or as well that want to brighten up a color on the existing image on the cards. The customer service is great, I had called in for some help and the lady gave me great advice on how to fix the cards so they come out perfect and so they did! I will be ordering more cards and flyers soon!
I had to contact customer service regarding my first order and they were wonderful! Second order was perfect as it was. I couldn't have been any happier.
Zazzle really lets you customize any product and make it your own. They have a great turn around time for delivery, high quality products, and an evenly priced market space. As a repeat buyer, I highly recommend!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Caryn. We appreciate your feedback. The RMA # was not needed as the return was waived as a courtesy to you. Your refund was issued. If you have any questions, please feel free to respond to the e-mail you received. Thanks.