ZazzleReviews 13,840

I ordered custom wrapping paper and stickers on November 15, they were shipped out the sentence day in two separate packages for some reason. The wrapping paper has arrived, but the stickers have not! I needed the items for this upcoming Friday and ordered using Standard Shipping well in advance to allow the items to get here in time. I emailed Zazzle to inquire about this situation but have not received a response or even an acknowledgment that my email was received. I normally love shopping at Zazzle but I am extremely disapointed in this circumstance. Will think twice in the future before ordering.

I checked on their website the ownership of the company. I understand their problems now! This is a family run business with a lot of problems. I waited 22 minutes to get someone from customer service. I must tell you she was very good at helping me. However it was still a 20 minute wait. They are not prepared to handle the Christmas rush. Also they store your credit card information so if you do not want that done you must check a box, which in my case not interested in losing my identity. Here is a grand rip off if you order ONE HOLIDAY CARD YOU PAY 6 DOLLARS SHIPPING COST. Let me say it again a giant rip off. I ordered from another web store and I ordered one card and they shipped it free, in fact all their cards regardless of the amount are shipped free. I doubt that I will use ZAZZLE again.

I was disappointed in a product that I ordered----the custom message had only been printed on one side, and a totally different message was on the reverse. Additionally, the printing was blurry and unattractive, so I did not wish to re-order. Customer service refunded the price of the ornament, but not the shipping, since they said I should have REMOVED the message on the reverse instead of assuming my customized message would be on both sides.

I do not recommend using this website for the following reasons:

1. Slowest product upload process that I have ever encountered. Need to upload each image on each product one at a time. Other print-on-demand websites allow you to put the image on multiple products at once.

2. The first ever payment I received from them was almost a year overdue, slowest payment system ever. Automatic payment above $50 threshold did not work. I requested payment, request canceled by them with no explanation, and now they even removed that option. Took me 4 months of contacting them multiple times to get paid.

3. Customer service is, well... sometimes good other times horrible.

4. You can not delete your store, simply not an option. You can request your account to be deleted and have to wait for them to make it happen. I deleted all the products in my store, and had my account deleted and I can still find my products on their website.

Complete violation of my copy rights and the worst experience I ever had.

Every communication I have had with their customer service team has been with complete disregard to my needs, actually ignoring and refusing to even acknowledge what I was asking them. Did not receive ANY contact to inform me that there was a delay of A WEEK to process my (incredibly simple) order, had to chase this up myself.
Completely annoyed at the lack of communication which has really wasted my time as the delay - which they did nothing to make me aware of - meant I needed to cancel my order and find something else.
Basic customer service knowledge: your customers do not simply want a refund, they want TO BE TAKEN SERIOUSLY AND LISTENED TO. Not ignored.

I ordered a christmas ornament for my boyfriend and it turned out horribly. I worked very hard to make sure this ornament was perfect and was in no way going to accidentally cut off (I am a complete perfectionist) but regardless, the pictures I had placed on the ornament were on there crooked and the words at the top had the hole that the string threw over the words. The quality was just plain bad; the pictures and the words were fuzzy and the words on the back were completely discolored and the words on the top appeared to have been smudged off and were hardly legible. It is honestly disgusting that a large company would think that this would suffice and attempt to send it to me like this. What is worse is I called them to tell them of this issue as I write this and I have been on the phone for over an hour. This is just unacceptable.

This is it... seriously, this is it. I am in love with Zazzle. They have my loyalty for a long time coming.

I ordered a T-Shirt for my boyfriend for Christmas, its something he has always been looking for and I finally found it! I was ecstatic about the find! After waiting a few days for money to be transferred to my PayPal account I ordered the T-Shirt on the 19th, I went to check on the order status today to see that the order had been cancelled and I didn't receive an email or any sort of acknowledgment that it had been cancelled! This is my first time ordering online in forever and I was completely disappointed! If this issue is not resolved my rating will stay at the 1 Star!

UPDATE: A Representative from Zazzle called my personally to apologize for everything that had happened. He offered me a free $10 off code for my next purchase, when I received the email for my code it was not for $10 but for 30% off, it was nice to have someone actually contact me and apologize. I did finally after having to remake my order receive my package, shirt is not the greatest quality by any means but I was impressed to see how well the picture on the shirt turned out.

I don't even know what the turn out of the shirt is but I do know this:
I ordered the shirt FOUR MONTHS AGO!
I have not got it yet…
I have contacted them and every time they either put me on hold or say it will come soon, we are still processing it.
I ordered it for a friend for her birthday.
Her birthday was two months ago…
I called and asked for a refund because I never got it and did not need it anymore,
They said I waited to long to do that.
When I said it was because they waited to long to send it they HUNG UP ON ME!
It is unacceptable to keep someone waiting for 4 months.
Don't use zazzle.com

I ordered invitations. They are adorable and accurate.
I forgot to enter the promo code before I submitted the order. Even though I contacted them immediately, the company refused to apply the code. They told me I would have to cancel the order and recreate the invitation.
Also in my haste, I spent an extra $17.50 on envelopes I don't need. As I was placing the order it suggested I buy envelopes. It made it seem like they were not included. I ordered 10 invitations and the smallest amount of envelopes I could buy was 25. But my fault for not taking the time to check or call.

Biggest mistake ordering from zazzle, I order two shirts from there. Paid the 15$ for express shipping. Which was suppose to be be 2-3 from manufacturing. I received the order 6 days from ordering. I emailed the company and told them this, they offered me a credit for a future order. I told them I will never be ordering from this company again, and I want the shipping cost refunded to my card. (Still have no received that) upon receiving the shirts I have found that one of the decals is worn away so much that the words are barely legible, and the one shirt has multiple stains! This is unacceptable and I have emailed them for a full refund. The printing is horrible and not worth the cost. I will tell everyone I know to never order from this company. Very dissatisfied.

I ordered Christmas cards for my work and happy with the quality. However, the shipping labels I ordered are those we can print ourselves. I looked in the package with no instructions, so I decided to call. The customer service rep was clueless and not willing to help at all. Told me, "That's why we suggest that Zazzle print them." Well Zazzle, I didn't have all the information and hence wanted to do it myself! Products are nice, customer service is thumbs down.

I am terribly disappointed with this website. The design is perfect but I am totally unsatisfied with the customer service. I contacted them a thousand times, and all that this guy Jesse has to say is "your payment has not been confirmed wait few more days". I have a Christmas celebration and have ordered the mugs for everybody to get them at least by the middle of November. I am in Australia and ALL the phone numbers are from US. Why do they have an Australian domain website zazzle.com.au if they do not have a customer service here? I am terrible sorry because I am already thinking that I will lose all this money with ghost mugs. I have been trying to speak with the company and no feedback, not a word from them. All that I want is a word with someone to confirm my order and send it by November 20th or my money immediately back!