ZazzleReviews 13,829

This has become a very pathetic company!

Out of the last 7 orders I have made with them 4 of them have been completely messed up!

•A Neck Tie ordered... Did not even start printing it until I called 5 days after my order to find out the status, took another four days to get to me

•A poster print I had design EXACTLY how I wanted it, but they cancelled the order because I had a white boarder on the print. After calling them and getting to finally understand that is what I wanted they said they would print it... Which they did but them sent me a notice again saying it was cancelled!?... the artwork was by then several days late for the intended purpose. Order#**************052

•Timber Wolf Mouse Pad. Received it on time only to open it and find out that it was BURNT and the rubber pad torn and then print coming off! Order # **************764

• Grizzly Bear Mouse Pad. Again received it on time but... Wrong art work... not even my art! Completely wrong mouse pad! Order: **************950

I am afraid to send anybody to Zazzle with this kind of incompetence!

Customer service is a JOKE! If you e-mail them you get a robo Pre-designed reply that basically says nothing for an answer to your question... If you talk with them you get the general "I'll let my Manager know".

This used to be a great site in every way but lately, caused many problems for me with getting my art sent to the people it is for.

Received the completely wrong order that was billed to someone else in a different country, when trying to contact this company they have not responded with anything and I have sent 5 emails in the last 60 hours to tell them that they sent the wrong thing and need to send my correct order as I needed it in a hurry. Pathetic company, will never use them again. Customer service is a joke. Have asked for a full refund and to shove the order up their a@&! - doubt ill see my $65 dollars again though.

While the customer service and delivery times were excellent (because I paid an inordinate amount of money to expedite), I was very, very disappointed in the quality. The images were not crisp, the printing was a little blurred and the size was quite small (I should have double checked the post card size; however, I have ordered from over 5 companies in the past and assumed it would be a similar size - my fault probably). I had a deadline, so I sent the cards, but I was very embarrassed by what I sent.

I placed an order on 11/20/15 for a couple of guitar picks for my Son's Birthday party, which is 12/6/15. The tracking # states that on 11/30/15 a shipping label was created and electronic shipping info sent to USPS. I sent an email inquiring as to why I still have not received my package, and received no response. I called again today, and after 20 minutes of waiting, I gave up. I should have read the customer reviews before placing an order with this company. Looks like everyone else has experienced the same terrible service as I have. Customer service is very bad.

I ordered a Sigil of Baphomet poster from Zazzle. With other sites, a mistake I made in my zip code sent the packages scurrying back. I received the package promptly, despite Solstice being so close to the date. When it got here, I had reasonable pessimism about what I was going to see when I opened it.
The parcel was well packed; the poster had a protective roll over it and the tube was secure. I filmed myself opening it, fearing it would come with a complaint, I wanted evidence. I unrolled it and the only discrepancy was that it looked even more beautiful than it appeared on the site. I reccomend this site.

I ordered custom wrapping paper and stickers on November 15, they were shipped out the sentence day in two separate packages for some reason. The wrapping paper has arrived, but the stickers have not! I needed the items for this upcoming Friday and ordered using Standard Shipping well in advance to allow the items to get here in time. I emailed Zazzle to inquire about this situation but have not received a response or even an acknowledgment that my email was received. I normally love shopping at Zazzle but I am extremely disapointed in this circumstance. Will think twice in the future before ordering.

I checked on their website the ownership of the company. I understand their problems now! This is a family run business with a lot of problems. I waited 22 minutes to get someone from customer service. I must tell you she was very good at helping me. However it was still a 20 minute wait. They are not prepared to handle the Christmas rush. Also they store your credit card information so if you do not want that done you must check a box, which in my case not interested in losing my identity. Here is a grand rip off if you order ONE HOLIDAY CARD YOU PAY 6 DOLLARS SHIPPING COST. Let me say it again a giant rip off. I ordered from another web store and I ordered one card and they shipped it free, in fact all their cards regardless of the amount are shipped free. I doubt that I will use ZAZZLE again.

I was disappointed in a product that I ordered----the custom message had only been printed on one side, and a totally different message was on the reverse. Additionally, the printing was blurry and unattractive, so I did not wish to re-order. Customer service refunded the price of the ornament, but not the shipping, since they said I should have REMOVED the message on the reverse instead of assuming my customized message would be on both sides.