ZazzleReviews 13,785

Over the past 5 years, I have ordered custom-made calendars, note cards, postage stamps and ornaments from Zazzle. Never once have I been disappointed in the quality of the product! Today, when I tried to get a Authorized Return Number to ship back an ornament that I apparently mis-designed myself (the text didn't show up; only the photo), the customer service representative worked diligently to help me. Not only did she "accept" my "return" of the ornament (she advised me to not bother to ship it back), she got applied discounts to my new order (after reviewing the design to make sure I hadn't made the same mistake again) so I could get it in time for Christmas and pay only a little more than my original order. Zazzle really means their "100% happy guarantee"! Yes, I had to wait a long time to get through, but this is an incredibly busy time of year - not their fault.

After creating customized stamps for our holiday cards, getting them approved, and requesting zazzle to express ship them to us (within 5 business days)... we ended up receiving the wrong stamps. I have tried to contact zazzle via email (3 different email addresses) and phone to see if they could correct the order and ship new ones to us, NO RESPONSE! There phone# says that do to high volumes, they will not be able to respond via phone... my suggestion would be to STOP taking orders if it's unmanageable, and take care of the customer first.

So, I have taken matters into my own hands and contacted the person that the stamps we received were suppose to go to (via linkedin) and she just so happened to have ours! (That was a blessing, because its end of business day and still no response from zazzle). So we have been emailing each other back and forth all day to ensure these got to the right address, on time. What a fun day! (Could have been working on multiple other things, instead I am worried about stamps.)

I will say the stamps look great, and it was most likely an accident. I just hope they refund us for the extra shipping... we will see how that goes!

I ordered 5 custom t-shirts on 12/1/15 that were to be processed and shipped in time for Christmas. As of today, my order status still says "processing" although my account was charged for the amount of my order on 12/2/15. I've been on hold trying to reach a customer service rep 3 times in the last 2 days for over 20 minutes each time. I've also sent 2 emails to the support email address with no response. I plan to pursue every available avenue to get a refund of my $117 and will not use this company again.

I wish I'd checked here before ordering from them. I agree with the criticism, colors are washed out and quality is not great on some items. On the plus side, the products were well-packed and package arrived.

I ordered 4 mugs - 2 custom. The customize feature is very rudimentary, and there was no way to see a demo of the finished product... but I really wanted these mugs so I took a chance. The travel mug with text turned out as expected, but the other is just missing the added text altogether.

Also in the order was wrapping paper, which is listed on the packing slip, but missing. Given the comments about customer service, I think I'll just let that go.

This has become a very pathetic company!

Out of the last 7 orders I have made with them 4 of them have been completely messed up!

•A Neck Tie ordered... Did not even start printing it until I called 5 days after my order to find out the status, took another four days to get to me

•A poster print I had design EXACTLY how I wanted it, but they cancelled the order because I had a white boarder on the print. After calling them and getting to finally understand that is what I wanted they said they would print it... Which they did but them sent me a notice again saying it was cancelled!?... the artwork was by then several days late for the intended purpose. Order#**************052

•Timber Wolf Mouse Pad. Received it on time only to open it and find out that it was BURNT and the rubber pad torn and then print coming off! Order # **************764

• Grizzly Bear Mouse Pad. Again received it on time but... Wrong art work... not even my art! Completely wrong mouse pad! Order: **************950

I am afraid to send anybody to Zazzle with this kind of incompetence!

Customer service is a JOKE! If you e-mail them you get a robo Pre-designed reply that basically says nothing for an answer to your question... If you talk with them you get the general "I'll let my Manager know".

This used to be a great site in every way but lately, caused many problems for me with getting my art sent to the people it is for.

Received the completely wrong order that was billed to someone else in a different country, when trying to contact this company they have not responded with anything and I have sent 5 emails in the last 60 hours to tell them that they sent the wrong thing and need to send my correct order as I needed it in a hurry. Pathetic company, will never use them again. Customer service is a joke. Have asked for a full refund and to shove the order up their a@&! - doubt ill see my $65 dollars again though.

While the customer service and delivery times were excellent (because I paid an inordinate amount of money to expedite), I was very, very disappointed in the quality. The images were not crisp, the printing was a little blurred and the size was quite small (I should have double checked the post card size; however, I have ordered from over 5 companies in the past and assumed it would be a similar size - my fault probably). I had a deadline, so I sent the cards, but I was very embarrassed by what I sent.