ZazzleReviews 13,836

Three weeks ago, on July 18 I placed my first order with Zazzle, two different business cards. One arrived on July 27 (after 9 days) and one still shows as "in the making" and hasn't been shipped! That's nearly 3 weeks for a simple business card! Totally unacceptable!
I e-mailed Zazzle yesterday, no reply. I also called three times and was on hold for over 15 minutes each time before I gave up. I would not order from them again, even if their offer were free of charge!

I ordered a product that I was lead to think would be delivered yesterday. When it didn't arrive I tried to find a customer service number. There doesn't seem to be one. I have started getting bombarded with ads but no service. Not a good way to start. Now I see the order says "ships 5 - 7 days after manufactured". There was no indication this was a made to order item. If a customer service rep monitors this I will trade you service help for a better review. When can I realistically expect my product?

I wrote a review here this morning. When I returned from lunch, someone from Zazzle had already responded with an apology, but no resolution to our order issue with wedding programs. The order was supposed to have shipped on 8/1 and it's now 8/3. We're basically resigned to having our wedding without the wedding programs. For me, it seems ridiculous for Zazzle to spend more time apparently on social media and review responses, than on fulfilling orders and by making their customers happy. They say: We promise 100% satisfaction. If you don't absolutely love it, we'll take it back! We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

It's almost like they're already anticipating they will fail, which ironically is one way to assure a lot less than 100% customer satisfaction..

Terrible is the only word to describe them, they lied and said they shipped my item however the tracking number they issued wasn't even valid and confirmed by Australia post. The invites never arrived and only a few friends could make my daughters party as the hand written ones i handed out were very very late a few days before. My daughter was so upset all because of their lies. Now its a struggle to get a refund they want to send me replacement invites that am going to do what with? They dont understand this point and don't care they helped ruin her birthday. Its been a headache since i ordered with them save your money and go with another company they cant be trusted and wont fix any issues hey simply dont care! Worst ever

Dear Zazzle,
Your company has disappointed me. Most of my orders have been delayed and you sent my orders to the wrong courier instead of UPS. I paid for Estimated Delivery: 3-5 Business Days after manufacturing. The payment should be for UPS, please, refund me my money. I am so disappointed in your company. The tracking number that you email me are not working:- Please, can you rectify any change? And some of my orders that you cancelled should be refunded.

I ordered on the 18th... a Tuesday-- tee-shirt not put in envelope until Saturday-22nd-- Then NOT picked up until to be mailed until 24th-Monday-- Arrived, 28th, one day AFTER their given span of days--No Holidays--just incompetence and poor systems. 10days to finish one order. Not acceptable in 2017.

Another item (I ordered two items) arrived on the 22nd (after an email said it had arrived on the 21st).--Bill of lading said TEE-shirt was in that order.

I received many conflicting emails... even the bill of lading in each mailing was incorrect.

Their system is screwy-- I'll stick with other online companies, like Wayfair-- that are "WAY Fair" and Amazon (they deliver quickly and I'm not even a PRIME member).

I notified Zazzle about these issues-- poor customer response/reply
NEVER AGAIN for me. Try at your own peril.

I ran across Zazzle while working on a project. I was putting together a book of all the 50 United States with details on each. I wanted post cards of various cities, National Parks, and other places that I had visited in each state, as well as a map and fact sheet on each one. In my google search I ran across this website. There was the largest variety of post cards to choose from, and I even found the fact sheets I was hoping for.

The shipping was fairly priced and came within a quick time frame (less than a week). I only wish more post cards had the option to print them in a glossy finish versus a matte finish. I do believe it's the sellers (and not Zazzle) who decide whether to have that printing option.

The variety of items (other than post cards) available on their website was nice too. And I like that they can create personalized items on the website! :)

I would never recommend this site to anyone who cares about customer service. Used for my cousins bridal shower had problem with computer making order, so I had to be on hold for 20 minutes for him to tell me try another computer (no issues in the past with wedding paper divas on the same computer). Then when I was trying to get a return on my order the rep placed me on hold twice without notice and then hung up on me. I would not waste my time with this company, especially when wedding paper divas has lower hold times, employees that check over orders, and respect customers. I will never use again and ward all my friends away from purchases with this company.