ZazzleReviews 13,789

Never ever thought the cheating will go this far. The website is co.uk and there is no information clearly saying our products printing in USA. No wonder everytime an order takes a month to come here. Been ordering from this company for about 3 times but no, don't do it.! Unless you live in America your cards won't be arriving you at least 3 weeks. There is no information in the website and then also they advertise it as a uk website and uk business. Not cool! Never will use or recommend

I placed an order on July 5th for invitations. They were supposed to be delivered between July 14-17th. Today is the 17th and I did not receive the order, so I followed up on my account only to find my order has been canceled. I received no notification or reason and now my time is limited. I will await response from the customer service dept and follow up here but my expectation is there will be a rush on my order with a discount.

I was gleefully shopping through Zazzle adding things here and there to my cart. I got a promo code so I thought this was going to be a pretty inexpensive shopping experience- that is until check out when I saw they considered me either insane or stupid and tacked on a shipping charge that was about 1/2 the total of my cart! Oh but wait! I can give them $20 or $40 a year respectively for a "shipping subscription" to get free shipping (eye roll). Seeing as this has left a sour taste in my mouth, you won't be receiving this or any future orders from me Zazzle. I can shop just about anywhere online and get free shipping- what makes you think you're so special I'll give you $20 for STANDARD shipping?!? You clearly are the ones who are stupid.

I had a mix up when I placed my order, zazzle helped me on the phone very quickly and honored my Groupon, refunded my original order, and gave me a promo for expedited shipping. The customer service representative was friendly throughout the whole phone call even though I was frustrated. I don't normally take time to write reviews but I had such an excellent experience that I had to report I will definitely order from zazzle again!

My future Husband and mother in law went out of their way to get beautiful stamps made. They looked and found the perfect ones on Zazzle. The Ship date (with rushed shipping) was 7/11 or 7/12. It said that date until the 7/12 after 2pm (over 5 business days) the status changed to manufacturing (we are making your order). So we called, no answer, no dial tone, my mother in law emailed and got back a sorry. We gave it another day just to see if there was an glitch. Around 2pm I went under my mothers account and had a chat session. I was told sorry that they would get it to me as soon as they can and would have my rush fee (that cost $22 I might add) refunded. Well it went from trying my hardest to I cant grantee I would get the stamps in time. I asked about not being notified for the delay and I quote " I'm sorry but we do not have this feature in place yet?" WHAT! REALLY!. Well today was the day I needed my stamps and it still was not shipped. We canceled our order. I am completely un happy with the way this was handled and how un organized this company is. I will not be a returning costumer ever again! "BUYERS BEWARE!"

I ordered a personalized pillow as a wedding shower gift. The order took longer to arrive than stated and it is another couple's gift. I now have no gift for the shower, since the gift could not be remade and shipped out in time. Very Disappointed! The customer service rep was nice enough, but not offered a discount or something to make up for big mistake. Will not order from site again. I gave rating of 2 stars because product is very cute.

I ordered custom stamps weeks ago and paid for expedited shipping for an invitation. My stamps are STILL not here and I was told (only after I called Zazzle myself) that they "ran out of supplies" and are expecting them in within the next day or so! WTF?! It is so unprofessional for them to run out of supplies when they are the largest custom stamp company in America AND even worse so that nobody told me about my order delay. Now I have my invitations sealed and waiting for the stamps and they have no clue when I should receive them! My RSVP requests ask for a reply by August 9th and at this rate, I don't even know if my guests will receive the invitations before the RSVP is due to be in!

I am beyond upset and disappointed. This has been a horrible experience so far and has turned what should be a fun and exciting time into a worrisome nightmare and a complete mess. If I don't receive my order within the next 4 days so my invitations can be shipped, it will reflect poorly on me as the host to invite my guests without the appropriate amount of time to respond and make plans. If that is the situation I am placed in, I will be sure to let everyone know about these delays caused by Zazzle's inability to maintain and manage supply levels in order to complete orders on time. TOTALLY UNACCEPTABLE!

Ordered 2 weeks ago, I was tracking order, excited about it coming by 11th of July because I needed it for a gift, Imagine my dismay at finding out on July 11th that not only was it NOT delivered, I was informed it was still being made! I gave the company to the 14th to get it out to me or I will cancel the order, time will tell... If the cancellation process isn't timely, I will have nothing good to say about the company except for the fact they offer unique items, unfortunately unique items do me no good if they aren't made and delivered

You can design almost anything with zazzle. I've been using them for years; they send me coupons for my birthday and anniversary of my first purchase. :D Some of their products are top quality (wall decals, puzzles, shirts), others not so much (chocolate ended up melted half the time, but it looks like they discontinued that particular product), but their customer satisfaction policy is awesome. If you don't love it, you can get a refund or replacement--not many customization companies will do that. (Also, look at the reviews on each product and you'll get a fair idea of that product's quality.)

I've been using this site for gifts for all my family for years now. Customizing each item makes for great gifts. :) The fact you can also sell your designs (if you want to) through them, is another unexpected perk.

Caution! I have had a really bad experience with this company and I am not the only one! Be careful I would advise you find an alternative if you want hassle free service :(