ZazzleReviews 13,788

I am a business owner. I don't have time to wait around for a coupe of business cards. I am constantly in meetings. Zazzle wouldn't even let me know that my cards were delayed. A month after I ordered them, I had to contact them to see what the status of my order is, and they informed me that it hasn't even been in production yet! They are so bad to the point where they can't tel their customers that they are delayed.

STAY AWAY FROM THIS COMPANY. You won't get what you ordered.

I ordered some stickers for wedding favors. They were going to arrive august 3rd. When checking shipping status, it looked like it was still in production. I contacted customer service and am just getting responses without any real answers. I think I am a pretty understanding person, but this is related to my wedding. I don't think they understand the urgency in this. I do not even trust them enough to cancel this order and just place another one. I'm really disappointed because I've had great experiences in the past with zazzle.

I ordered 50 calendars on July 20 for a show. The calendars did not come. Zazzle does not send you an email if they are not going to make their shipping commitment to you, nor do they email you status updates.

The calendars did not arrive on the promised date or for a few days after. Their customer support takes 1-2 days to respond. That means if you email them, they write to you, you get back, and they answer, that's like 5 days. This is totally inadequate especially for a business customer.

I emailed Zazzle to ask where my calendars were, and got a notice that they are having problems with the manufacturing, and that I can cancel my order, or I can have a refund of shipping. Prior to my email to Zazzle, I could see the cancel button for my order. Afterwards, it has disappeared and I cannot cancel the order myself. I emailed them and 12 hours later and no response. They owe me over $800, plus I had paid someone to set up the calendar on their site and to make it beautiful.

There is no ability to phone Zazzle to ask questions or receive support. My calendars never arrived, my show has passed, I'm out $1000, and I'm waiting on an email from them.

Zazzle - do not write in response to this that you have contacted me in reply to this post - please respond ONLY if you have refunded my money - that's it - just contacting me does squat for me - I need actual results - that's something that my customers expect, and it is what I expect from you as well.

I received excellent customer service from a representative named "Kathy" today! My original question was not only answered; it was resolved in a way that I never even imagined... indeed, I am astounded! In addition to the wonderful customer service that Kathy and (others) displayed today, Kathy was also very patient with issues that I had regarding my log-in and password; she certainly has a great personality and great patience! I truly cannot wait to shop from Zazzle again, and I will be sure to tell others of this company's exceptional customer service and products!

I placed an order on 07/21/17 for stickers and business cards. I received the stickers but the business cards are still showing that they are in production on 08/06/17. I tried calling customer support but was on hold for 15 minutes so I hung up and emailed. I have gotten promt replies from customer service but they STILL can't give me a date when I can expect my business cards. They have upgraded the shipping, and even gave me a shipping credit on a future order but all I want to know is when my business cards will be printed! Zazzle stated that they have had a high volume of orders and some production delays. I understand things like that happen but I was never informed of the issue, or delay of my order. Communication with the customer is key to any good shopping experience. The fact that they still can't give me a date when to expect my cards to be printed is troubling. After I get my business cards I will be using a local print shop for my future business needs.

Three weeks ago, on July 18 I placed my first order with Zazzle, two different business cards. One arrived on July 27 (after 9 days) and one still shows as "in the making" and hasn't been shipped! That's nearly 3 weeks for a simple business card! Totally unacceptable!
I e-mailed Zazzle yesterday, no reply. I also called three times and was on hold for over 15 minutes each time before I gave up. I would not order from them again, even if their offer were free of charge!

I ordered a product that I was lead to think would be delivered yesterday. When it didn't arrive I tried to find a customer service number. There doesn't seem to be one. I have started getting bombarded with ads but no service. Not a good way to start. Now I see the order says "ships 5 - 7 days after manufactured". There was no indication this was a made to order item. If a customer service rep monitors this I will trade you service help for a better review. When can I realistically expect my product?

I wrote a review here this morning. When I returned from lunch, someone from Zazzle had already responded with an apology, but no resolution to our order issue with wedding programs. The order was supposed to have shipped on 8/1 and it's now 8/3. We're basically resigned to having our wedding without the wedding programs. For me, it seems ridiculous for Zazzle to spend more time apparently on social media and review responses, than on fulfilling orders and by making their customers happy. They say: We promise 100% satisfaction. If you don't absolutely love it, we'll take it back! We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

It's almost like they're already anticipating they will fail, which ironically is one way to assure a lot less than 100% customer satisfaction..

Terrible is the only word to describe them, they lied and said they shipped my item however the tracking number they issued wasn't even valid and confirmed by Australia post. The invites never arrived and only a few friends could make my daughters party as the hand written ones i handed out were very very late a few days before. My daughter was so upset all because of their lies. Now its a struggle to get a refund they want to send me replacement invites that am going to do what with? They dont understand this point and don't care they helped ruin her birthday. Its been a headache since i ordered with them save your money and go with another company they cant be trusted and wont fix any issues hey simply dont care! Worst ever

Dear Zazzle,
Your company has disappointed me. Most of my orders have been delayed and you sent my orders to the wrong courier instead of UPS. I paid for Estimated Delivery: 3-5 Business Days after manufacturing. The payment should be for UPS, please, refund me my money. I am so disappointed in your company. The tracking number that you email me are not working:- Please, can you rectify any change? And some of my orders that you cancelled should be refunded.

I ordered on the 18th... a Tuesday-- tee-shirt not put in envelope until Saturday-22nd-- Then NOT picked up until to be mailed until 24th-Monday-- Arrived, 28th, one day AFTER their given span of days--No Holidays--just incompetence and poor systems. 10days to finish one order. Not acceptable in 2017.

Another item (I ordered two items) arrived on the 22nd (after an email said it had arrived on the 21st).--Bill of lading said TEE-shirt was in that order.

I received many conflicting emails... even the bill of lading in each mailing was incorrect.

Their system is screwy-- I'll stick with other online companies, like Wayfair-- that are "WAY Fair" and Amazon (they deliver quickly and I'm not even a PRIME member).

I notified Zazzle about these issues-- poor customer response/reply
NEVER AGAIN for me. Try at your own peril.