ZazzleReviews 13,840

3 of my orders passed their delivery dates by weeks. I've spent hours with customer service on the phone and email (12+ times regarding the 3 orders). After all this, the best I was able to gain was some store credit, and 2 of the 3 orders were canceled.

They may be responsive when you post a public review, but fair warning - they will take more than 1-2 business days (Zazzle's promise) to respond to your emails, and will likely just offer an apology with no actual benefit. Also, they may issue a "code red" (meaning they will produce and ship that day or the next) to placate you, but I had this happen twice and even still, days passed and the items remained in production.

Unfortunately, I have over $100 in store credit here that I'm stuck using. I'm dreading using this "money" at this company given the past interactions.

Please be wary about your orders.

Zazzle said my order would be ready by a certain date and they were one day late, but they made up for it by upgrading the shipping to next day. There is a lot of negative comments on here, but I'm impressed with Zazzle's commitment to customer service and they made my custom shirts to my satisfaction. I needed these for an important meeting and they delivered on their promise to get my shirts to me ASAP! Great company and good business practices.

Just like the other ladies on this feed. I ordered stamps on 8/1 and they're now a week late and every time I call customer service I'm on hold for at least 30 minutes and receive no answers to when my order will get here. They told me they would personally call me today with answers and I've received no phone call. I have tried to be nice and understanding but this is beyond frustrating. If this company is going to be making or manufacturing ANYTHING WEDDING related. Then they need to have better costumer service. There are timeframes that brides have to maintain to make sure everything is delivered on time. I will be calling to get my money back if my order isn't shipped tomorrow by noon. This is RIDICULOUS! I'm very disappointed

Like Whitney, I ordered stamps on 7/25 and still have not received them. After being lied to (just delays) to now, "the equiptment was broken"... I am beyond furious.

Interestingly, also like Whitney, I was told they shipped yesterday (and a shipping label was made) but UPS doesn't have them and Zazzle customer service can't find them. Sounds to me like they are just lying about the orders being shipped and lost.

Complete fraud and I'll be putting Zazzle on blast on every possible site for this HORRIBLE experience. DO NOT buy custom stamps from them. And do not trust them with your time sensitive items.

BUYER BEWARE! I placed a time sensitive, wedding-related order for custom stamps on 8/1/17. The production time promised was 2-3 days and an additional 4-7 days shipping. It has now been 15 days and my order status still says it's in production with no further update. I ordered from this company back in April and received my order on the 4th day, no issues, and we were very happy with the product we received. But something changed with their company between then and now. As of today, the promised delivery timeframe in my order details has all of the sudden been removed by the company. I contacted customer service a few days ago via e-mail inquiring about the status of my order and they "could not give me a production or delivery ETA at this time." Today I gave them a call and was put on hold for 30 minutes before reaching a customer service rep. The guy took me in circles, telling me he could not give me an ETA but "rest assured" he has bumped my order up in priority and upgraded my shipping. But the more questions I asked and the deeper I dug for answers, the more he stuttered and got flustered. At one point he let it slip that their printers were broken. I asked him for a partial refund for the trouble since he admitted it was their fault and while I was on hold once more, I decided to do an Internet search. Low and behold, lots of new negative reviews have been popping up within the past couple weeks and even more within the past day or two. Everyone's problem is the same - they have not received their orders and have been given various excuses such as printers being broken, their company moving facilities, and running out of materials, items being out of stock, etc. I verified that the company did indeed move locations in recent months and I'm not sure what the problem is, but they obviously cannot produce the orders customers are placing for whatever reason and they are continuing to lie to their customers! Why not list a longer/delayed production time on their website? Why not shut down temporarily until they solve whatever issues are going on there? They are clearly trying to milk unsuspecting customers of their money to keep themselves in business. TERRIBLE! DO NOT ORDER FROM THIS COMPANY, STAY FAR FAR AWAY! They should and probably will go out of business soon because of this. I contacted my credit card company today for a full refund. I will not be giving this company any more of my time or money, they are crooks!

I typically do not write reviews, but as I am on hold because I cannot get in touch with customer service I am going to share my experience. I placed an order on 7/26 for custom stamps for save the dates and I too have been experiencing the production delays that everyone else has. The frustrating part is I would have much rather been told on the website up front that there were production delays and it could take 3 weeks to a month to receive the product. I will say that the first time I called customer service Aaron was SO professional and such a DELIGHT. He was genuinely interested in making the problem right. I also am very aware that often customer service centers are TOTALLY separate from the production facility. This is an unfortunate turn of events as I feel anxiety now about getting the stamps. I have been upgraded to 1 day UPS air delivery, but when I reached out to UPS they said to contact the seller because they did not have a package, even though on the website it says shipped yesterday. My advice to Zazzle, if anyone is listening, is to put on your website you are experiencing production delays. You can save many brides, mothers, customers, etc. anxiety about needing the orders in a timely manner. I will not be using zazzle for the wedding stamps. I spent $190 on stamps for save the dates and I am choosing to go with another company for the actual wedding stamps. I genuinely hope that Zazzle gets this figured out as I genuinely liked the way the stamps looked as opposed to other companies.

I placed an order of 36 tags on July 19th, 2017. It said they would arrive by Aug. 4th. I have yet to receive them, and they want to send emails stating oh we are working hard ( the production team) well they aren't very productive and I cant get an answer on my order! There is no one to speak to live because I cant find a customer service #, I have contacted the BBB in there State. This is insane. Poor Customer service. I will never use the company again and looking at the reviews everyone is saying the same thing! Why are the orders taking so long! Why not let people know what is going on rather than the run around! It shouldn't take over a month to print 36 labels and ship them but they surely took there money in 1 day!

I posted the body of email as my review:

Hi, I've had such a horrible time communicating with Zazzle. My order Id was **************458. I had my order placed over 3 weeks ago. 2 of the orders came. I could not send anything out yet, as I was awaiting the envelopes to go along with my Save the Dates. When I checked, it said it would be another 3-4 weeks. I didn't expect that. So I called customer service. Waited over 40 mins. Finally I get a hold customer service Aida. I explained to her I was upset with the seemingly long time it would take for my order to get to me. I have my guests asking for info regarding the wedding. She apologized, said she would try to expedite the order, but when she couldn't explain to me where or how much longer I would have to wait, upset, I asked to cancel my order. She said she would issue me a full refund. She would send me an email confirmation. I was still upset. At 5:38 pm, I received an email confirmation... along with another separate email from Zazzle, saying my envelopes we're ready to be sent out, at 5:44 pm. SERIOUSLY? All I wanted was to know the status of my order. With no info, I had NO idea when I was going to get my order. I didn't want my refund if knew my order was ready. WHY... could'nt they communicate with each other about my order, why? To add insult to injury, after all is said and done, I get info that it's ready to go? When I quickly emailed Aida back, she replied there was nothing she could do. I don't want my refund back if I got my envelopes. I'm really upset and I hope someone can get back to me.

I ordered labels on 7/26/17 and still have not received it. I ordered the same design that was created back in 4/17. I don't understand why it takes so long to "print" them out. I've used this company for many years, and it took only 2-3 days to print and ship in the past. For new design it took about 4-5 days. I'm ordering the same old labels and customer service was unable to provide an ETA. Very frustrating...

Incident Reference # CAS-*******-C9V0G2

I ordered stamps for my wedding invitations on August 3rd, I paid $25 to expedite the stamps and to this day I have NOT received the stamps. I called the customer service line, which is about 1 hour or more of waiting before they get on the phone and tell you that they cannot do anything to help you because they are working as fast as they can due to a change. You cannot cancel your order either because it's already being processed. This is the worst! I personally never write reviews, but this is absurd. DO NOT PURCHASE FROM THEM!

Let me start by saying they claim it is about the customer and not them. Pls read my experience and decide who this was about. Placed an order on 8/1/17 for custom postage stamps. Estimated delivery was 8/9-8/11. My fiancé and I opted to delay sending out our invitations to get these stamps. Didn't get any update so contacted zazzle on 8/9. Their system said it was a 45 min. Wait for customer service, it actually took an hour. Customer service rep proceeds to tell me they relocated their printing plant to another state. I asked if they anticipated a delay in fulfilling orders, there was no response. I asked if they thought customers should have been notified of this and given the opportunity to cancel and make other arrangements- again no response. Agent asked what she could do and I said Friday was the outside delivery date so if you can print the order on Thursday and ship overnight then I'll be happy to keep the order. She sent me a nice email confirming that and said I would be notified at the end of the day as to the status. Needless to say never got an update and when I called on Fri. To check status I was told 15 minute wait time which was 45 mins. I told him the situation and he said don't know why she sent you the email, we don't have the capability to print in a single day. And he had no idea when my order could ship. Zazzle Made us lose out on the stamps, on the ability to order them from someplace else, waiting on hold for hours, and giving conflicting information. All these things show me zazzle is about zazzle and NOT the customer in any aspect of their order and customer service process

I ordered a custom hat almost a month ago and it still hasn't come. This is extremely frustrating because I need it before i leave for college. I called them, was on hold for over 40 minutes, and eventually got them to upgrade my shipping, but that was over a week ago and I still haven't received my order. This is really disheartening because I now feel like I am being scammed. I already dug through the internet for hours to try to make this hat, and it was exhausting. This has been too long of a process.

If you are looking for timely delivery, do not go to Zazzle

We ordered postage stamps for our wedding invitations and RSVP cards.
They ask you to choose a shipping time line... days later... nothing.

We called and they told us they moved to Nevada and were backed up, but couldn't tell us when or if our stamps were even printed. We waited 62 mins on hold to find this out. Then they said they will call its the following day for an update. Never called, but emailed us they were upgrading our shipping and thanks for being so patient.

Long story short... no stamps still and they now the order has been cancelled.
The email we received says sorry we (us)had to cancel, and they are ready to take our new order.

WTF
This is for my wedding. Its not like I ordered a dumb mug. This is important!