ZazzleReviews 13,833

I ordered a custom-designed binder from them for my boss, who wanted me to make a memorial book for his son. It looked great, and we were really excited for it. When it came, I didn't even show my boss because it looked like garbage. The picture on front had streak-stains streaking down to the bottom of the binder, and then huge ones on the back as well (which was supposed to be blank). I reordered, and they were very apologetic. However, when I received the reorder, it was just as bad, if not worse, than the first one.

I cant begin to explain the problems Ive had with zazzle over the last two months when wanting to order new business cards. Horrible customer service, that is IF you can even get ahold of someone. Your wait time will be an hour or more EASY, IF their phones are even working and dont hang up on you automatically. Paid for expedited shipping, told the products were coming multiple times, they never arrived. After not receiving my products for over a month I got the first round of them today and they are HORRIBLE! The business card templates arent even lined up correctly or evenly and its almost like someone took scissors and just cut them in the wrong places. The text on the cards are blurry, and on some cards theres yellow ink when the business cards are supposed to be black and white colors ONLY! Ive ordered from this company for years but whatever is happening internally in that place is completely showing in their products and customer service. There also seems to be very little to no communication within the company. They take absolutely no responsibility for products sent WAY later then promised. I can see a few days, a week MAX, but a month!?! Thats insane, You have to be honest with your customers! I wouldnt recommend zazzle at all, not anymore.

Be very careful to do simple math before you check out. On two separate occasions I use their promotional code to get 40 to 50% off and various purchases. Problem is once I reached the check out stage I realize that in most cases they were only giving me about 15% to 20% off. When I emailed the company about this, they emailed me back stating they were sorry I had an issue with my return! That wasn't even my issue and neither time did they address that proper discount had not been given. I even called to complain and was left on hold for over 20 minutes without anyone picking the phone up. This company is a sham and a joke! Don't waster your money!

The customer service is amazing & they do a great job on invitations. They respond quickly to questions & have fast delivery. The website is so easy to use as well. The customer rep went out of their way to give me a credit to re-order invitations when my wedding was cancelled due to hurricane damage at our hotel. I am so grateful as we already lost so much money. I have placed several orders with them & would highly recommend Zazzle as they have never let me down.

I placed an order the 1st week of July and I got an email today 10/29 saying it shipped. I messaged them via email back in August and waited for a response and 2 days later I got a generic email stating that production was backed up/some BS. So, I stated that I wanted my money back since the item didn't go out at the time stated during purchase." Crickets" after that email. This was my 1st time using this company so I paid through PayPal and they gave me my money back. It will be interesting to see if the item shows up. But seriously, 4 months for one item (a hat!) to show up is absolutely ridiculous! Terrible company. I will never order a thing from them again.

Big Zazzle fan here! Zazzle makes it simple to use their templates to design and to order some of the most creative gifts I've ever been able to personalize. I've been ordering from Zazzle for several years and out of the dozens and dozens of times I've ordered from Zazzle, there was just one time I needed help with an order and their Customer Service Rep was excellent. Great company. Great products. Great prices, especially considering their merchandise is unique and easy to personalize.

Please don't waste your time or money on this company. This company is horrible. I placed an order and request Rush delivery and Zazzle told me they guarantee I would had my order no later than October 19th and today is October 26th and still nothing. I have sent numerous email to them on a daily basis since October 19th and all i get is an automatized email saying

"Thanks for your response.
I would like to inform you that while our production team put forth their best efforts in attempting to ship your order out yesterday, unfortunately the order was not available by our final shipment time. We sincerely apologize for any disappointment or inconvenience that this may cause.

We will continue working with our production team to get your order to you as quickly as possible, however you also have the option to cancel if it is no longer needed.

Please respond to this email at your earliest convenience, indicating your preference. If you have any further questions or concerns, please feel free to include them in your reply and we would be happy to address those. If we do not hear from you, we will continue to work with our production liaison to get your order out to you as quickly as possible.

Again, we apologize for any disappointment or inconvenience, and patiently await your response"

These people are the worst ever! I have done so many purchases online and I have never in my life have dealt with such an unprofessional and incompetent group. You call them over the phone and it is always the same message "your wait time is 27 minutes" then you wait and around minute 15 the call drops and you stuck having to call back and once you realize no one will come to the phone you have no other option that to email them. The have a chat option on their webpage that is never active so pretty much the only way you can contact them is thru email and you will always get the same email back.

Our company has placed a few big orders with zazzle through a zazzle rep. Well it looks like the rep is no longer there. I have tried calling their customer service for over a week now to re-order items and every time I call there is over a 30 minute wait no matter what time of day I call. I have reached out via facebook and have sent them emails and still no response from anyone. We are currently looking for another company to order through.

I had placed an order for Glitter wedding labels about a week or two ago and had not received them. I could not figure out why, so I call to get help on why my order. WelI I I didnt finish all of the steps of ordering and paying. So the young lady on the phone help me do my reorder all the way though the paying process. Shenwas so pleasant and so helpful I felt like telling the world thank you Zazzle were having such good helpers. This is what helps us senior citizens to try to use the enternet.

We ordered personalized shirts for a big surprise trip for our daughter. My husband and I received our shirts in a timely manner, but the shirt we ordered for our daughter has STILL not come in. Our trip has come and gone, and she didn't get to wear the matching shirt with us. Luckily, we ordered two more shirts for her from an Etsy shop, so she had something special to wear.
We sent two requests to customer service, well in advance of our trip. They responded within about a day, saying "we are sorry for the delay... We don't have an ETA on your order." In today's technology world, how do NOT KNOW when something has been created and/or shipped?
I will NEVER shop Zazzle for anything ever again! I urge you to carefully consider making a purchase here!

Something is happening there are Zazzle. My last 3 orders have been not complete or look terrible. Massive delays and inaccurate information and still haven't received a response on when I will receive my order.

I know, I know... "Im so sorry to hear about your overall Zazzle experience. That is definitely not the kind of customer experience we strive for, and I would love the opportunity to make this right. Ill be reaching out to you directly via email."

Still waiting!