ZazzleReviews 13,842

We ordered personalized shirts for a big surprise trip for our daughter. My husband and I received our shirts in a timely manner, but the shirt we ordered for our daughter has STILL not come in. Our trip has come and gone, and she didn't get to wear the matching shirt with us. Luckily, we ordered two more shirts for her from an Etsy shop, so she had something special to wear.
We sent two requests to customer service, well in advance of our trip. They responded within about a day, saying "we are sorry for the delay... We don't have an ETA on your order." In today's technology world, how do NOT KNOW when something has been created and/or shipped?
I will NEVER shop Zazzle for anything ever again! I urge you to carefully consider making a purchase here!

Something is happening there are Zazzle. My last 3 orders have been not complete or look terrible. Massive delays and inaccurate information and still haven't received a response on when I will receive my order.

I know, I know... "Im so sorry to hear about your overall Zazzle experience. That is definitely not the kind of customer experience we strive for, and I would love the opportunity to make this right. Ill be reaching out to you directly via email."

Still waiting!

I've now placed 2 orders with Zazzle. My first order took longer than expected and I had tried calling in to find out why the delay and hung up after 30 min on hold. I waited a few more days and finally received the order. I was satisfied with the invitations I ordered. I placed a second order yesterday for thank you cards and I tried calling in once I realized I needed to make a change on it to see if it would be possible, but again on hold for 30+ minutes! Tried again this morning - again going on 30 minutes now. I will not be ordering from them again if their customer support is this awful! There are plenty of other places I can order from.
Update to review: after 45 minutes - the call hung up! DEFINITELY DONE WITH ZAZZLE!

I just purchased an iPhone 8 and wanted a new case for it. I purchased from Dazzle a case that was advertised as being for an iPhone 8. NOT TRUE! When it arrived, it was too small. It was in a box marked iPhone 7. The company tells me that all I can get is either a company credit or a refund on my credit card. Their explanation is that the iPhone 7 and the iPhone 8 are the same size. NOT TRUE! I sent photos clearly showing that my iPhone 8 was much bigger than the iPhone 7 case. This is crappy customer service and false advertising! I will never purchase anything from company again and I will let the internet know what a crappy company it is!

I've made a few purchases on Zazzle and having seen a few bad reviews recently I felt obliged to share my own, very positive, experience. Having seen and used other POD sites I know Zazzle to be a huge cut above the rest. An intuitive user interface, quick and efficient customer service and great timing on the delivery. I hear that they recently moved their manufacturing facilities from California to Nevada, perhaps this is the cause of some people's problems? I myself, am a very happy customer and continue to recommend Zazzle to all my family and friends.

I ordered this personalised birthday card on 7 Oct & received an email on 9 Oct to say it was awaiting courier collection. However, the tracking record shows it wasn't shipped until 13 Oct! It eventually arrived on 19 Oct - 8 business days after it was ready for dispatch. I had paid extra for standard shipping which zazzle claim takes 5-7 business days - this had taken 8 business days. But that's not the end of it - when the card finally arrived, the quality was very poor, with ink smudges on the personalised message inside. As the card was late arriving it's left me no time to get a replacement. Very dissatisfied - I won't be using zazzle again.

Ordered a custom invitation to a exclusive event. I wish i could tell how the product looked but I haven't received it 3 days (not counting a weekend) our package arrived.
It only contained the envelopes. After a difficult search for the company phone# waited on hold for 45 minutes N0 EXAGGERATION Avery kind lady answered and could only guess the order was placed in some other box. She offered to reprint and assured us was early enough in the day she could get it out to receive the next day (today) apparently her authority ended at the phone. I am currently on the phone for 35 minutes now waiting to talk to that nice lady again. If you need to count on something don't use this company. I cant speak to the product but my rating of the service is a nano star because one isn't low enough. UPDATE JUST GOT A LIVE BODY ON THE CUSTOMER SERVICE LINE ONLY FORTY MINUTES THIS TIME! He was able to inform me that the order has STILL not been ship be he would certainly contact production to expedite. I said a kind lady has already done that. Could you march over to production and tell them I have to have this TOMORROW! His reply "unfortunately we are not even in the same country sir"! DO NOT USE THIS COMPANY IF YOU NEED SOMETHING IN A TIMELY MATTER AND CUSTOMERS SERVICE? ARE FREAKING KIDDING ME/

A season ago - the end of August we ordered simple embroidered hats after Summer band camp. We wanted them to welcome new members and to have something for cohesive group. We waited and waited and called and called and emailed and got a lot of... oh they are almost ready and will be sent shortly, Finally on Oct. 6 we got a message that they had shipped. When we did not receive them on October 9 I placed another call and found out that the hats had not even been itemized, set, and embroidered. They never started the job! They actually switched the manufacturing site and had not plans on working on them, yet sent a shipment notice anyway. When I told them the season was half over and it was too late to search and find another compnay they insisted they could get the order out by the end of the week in time for homecoming. Homecoming came and went and we just received them today with FULL payment and a false order number and date. It does not have the original order date, or number? DON'T WASTE YOUR TIME, BECAUSE THEY DO NOT VALUE YOU NOR YOUR TIME. ZERO STARS- RUN!

Promised over and over that order was being expedited. I can't believe they are still in business. I needed invites quickly for an engagement party and 4 weeks later I ended up resorting to getting them in an hour from Walgreens. This is on the heels of having at least four employees promise me they were on the way. I have them until 6 days before the party and then but the bully's to distribute cheap, horrible invites because they had misled me for so long. Horrible joke of a company. I envision some 20 year old navigating this website out of his basement and sending the calls to a call center in another country as every rep I spoke to did not speak English. Don't waste your time, energy, or least importantly to me, money. I pause the extra 125 for express... what a joke!

I've worked at a helpdesk and I know how draining answering calls can be. However, Kathy answered my call promptly... there was no wait time. Kudos to Zazzle for properly staffing this department. Kathy was cheerful, very knowledgeable and I had my issue resolved in no time. It was the most pleasant customer service I've ever recienced and I hung up the phone in a better mood Bc of Kathy. I wish she would assist me with my internet issues lol! I hate calling that help desk. :). Give this girl a promotion!

Every bad review under me is very accurate. Never received my order, was told my shipping would be upgraded and refunded, never got my refund, took a month working with them before I gave in and cancelled my order, they told me they would send me a refund, it's been 2 and a half weeks and I haven't gotten the shipping or order refunded still. Calling their customer service is a nightmare. I only ordered 75 business cards. This was my first and last time ordering from this company. I have always ordered from vistaprint. I will NEVER stray away from vistaprint ever again. Don't shop at zazzle. Go to vistaprint! Great customer service, fast manufacturing and shipping, and great deals and prices!

Order placed 7/20/17 with 21 - 29 day delivery promise. Item was delayed. No explanation given. Each time I inquired I was told that it would be shipped soon. Website showed items shipped 10/6 with delivery in one business day, via express service with tracking. No tracking information provided. When item was three days overdue on 10/12, I received an email saying order was cancelled. Phone rep said they had been unable to produce embroidered items since last summer. But they kept telling me it was being produced. As of 10/12/17, embroidered items are still advertised for sale on the Zazzle website. Downright dishonest.

I ordered a couple of tech shirts in September for a race in November. When I looked online last week, they had yet to create the shirts. I contacted customer service, who after a few days told me that they hadn't received a shipment from that vendor and that I should pick other shirts. Did so; it's a new week & they still haven't been made. Oh and that original shirt? That the vendor was no longer supplying and hadn't told them when they were going to ship again? Still listed on the site as shipping in less than a week. My only solace is that I've got a long train ride on Saturday so I can use the time to describe this experience on various customer websites.

I had called up because I was waiting for 48 hours for a credit to be put into my account and I was not going to be late with sending out my baby shower invitations. Igor was amazing and put the credit right into my account as soon as I called him and said of the first representative who told me to wait 48 hours and nothing happened, and he checked on one last package that I was waiting to receive as well as re-ordering my new invitations and he helped me out with amazing customer service and I am awaiting everything to come on time as planned now with no worries!

Zazzle is a complete disaster. Placed an order for rectangular business cards (and these are completely basic cards, no images, few words, black ink) on 9/3/17, originally expected to arrive by 9/15 (I believe I am being generous with that expected date). Today is 10/10/17, and after multiple messages to them, I only know that they are working diligently to fulfill my order as quickly as possible, and that my shipping has been upgraded. I will never receive this order, and their customer service is horrific -- I have Zazzle Black, and after multiple negative experiences I will never purchase anything from Zazzle, ever again. Read these negative reviews and stay away! Earlier this year I ordered a personalized notebook and they literally just threw it in a box completely unprotected and it arrived with the corners, edges, and spiral crushed. IF YOU NEED TO CONTACT THEM ABOUT AN ORDER, do not choose "Where is my order?" as they will NEVER receive/respond -- it's like that option is only there for show! Choose "Cancel or modify my order"!