ZazzleReviews 13,786

zazzle.com's Customer Service Representatives and their '100% Satisfaction Guarantee' are excellent beyond words! We are longtime customers and will continue to be Happy Customers - 'cuz this company knows how to do business in the modern world. Recently, our holiday card order was not printed correctly (for who knows what reason) and without blinking an eye the order was re-submitted to be re-printed and re-delivered within only a few minutes of my communicating with zazzle.com Customer Service Reps. You can do business with zazzle.com in complete confidence. We do... - Diane E.

After few weeks of waiting, I requested a refund. I have used similar service elsewhere and have NEVER had to wait this long for an item to be delivered.

I ordered a custom blanket on the 6th, and was notified it was shipped on the 9th.The 16th rolls around and UPS tracking says that they still have not received the package into their system.

I email zazzle and was told that it was lost in transit. To their credit they told me that they were having a new one made and it would be upgraded to premium shipping. I was pleased with this until I got the tracking number. My shipping was not upgraded to premium, it was standard. Two days later and I am in the same place I had started: zazzle says my new product has shipped but UPS says my product is still not in their system. At this point I have little hopes that either the first or the replacement are going to get to me.

I can maybe understand my product going missing once but twice and something has to be going wrong. Customer service tried their best to rectify things, which I appreciate but its been 3 weeks, i'm down $60, I don't have my product, and it is late for a birthday present. If the tracking doesn't update by the next business day I will be asking for a refund

My experience with this website has been good, except that I received an offer, by email, of $5 off my next order for writing a review. When I tried to write a review after clicking that link, I was asked to sign in over and over and over, and the "submit review" link still did not work. I was only able to write the review by going directly to it from my account. Surprise? - the reward was now 10 percent, not $5, and I don't order $50 bumper stickers. UPDATE ONE: I called Zazzle support, and they sent me the $5 off code by email, so I have changed the rating from 2 to 3 stars (more would have meant it hadn't happened at all) and edited this review. UPDATE TWO: The link they sent was better than the original one - $5 off *any* order, not $5 off a *$25* order. They wound up giving me more than promised, and I've upgraded them from 3 stars to 4. (5 stars would mean I'd never had a problem at all.) My advice to anyone using Zazzle: If you have a problem. Call them! The number is 1 *******953.

I ordered five sheets of (30) return labels on Friday, November 10,2017. Not a hige order at all. I did standard shipping with the promise of delivery to happen no later than Wednesday, November 22,2017.

I called on November 20th to check the status since it hadn't been shipped yet according to the tracking system in my account, and the customer service rep immediately apologized and changed the shipping speed to Express. I waited 24 hours to see if the status of the order had changed since I was technically supposed to receive it no later than tomorrow, November 22nd and still no change.

So I just cancelled and ordered from Vista Print. Zazzle has got excellent customer service reps, but their production team is obviously behind and cannot keep up with national orders like this. There are so many other complaints similar to mine and it looks like their production values need to be re-evaluated.

I had ordered wedding envelopes with our name and address listed on them. They were supposed to arrive no later than 10-28-17. A week after the promised arrival date I contacted Zazzle and they had informed me they would put a rush on my order and waive the shipping fee. Now it is 2 weeks later, 11-20, and I just received an email stating they are unable to produce the envelopes due to them moving their facility in the summer. Ridiculous that I had to initiate the email inquiring on the order versus them advising me when i ordered them that they were having trouble in getting products out on time.

Although I waited quite long (over 1 hour), it was worth the wait and I took the time to blow my hair dry as I waited. As usual, the representative I spoke with (Kathy) was great and took the necessary time to resolve my issue. I have dealt with Zazzle customer service many times in the past and they never disappoint. As a matter of fact, they always go over and above my expectations. If there has ever been any disappointment with something I have ordered, they have always gone out of there way to make it right, if possible, or return it if not. I will always recommend Zazzle to my friends. Thank you for the great support but the wait time today, which was a Monday and near the holidays which might account for the problem, was horrendous.