ZazzleReviews 13,827

I ordered 20 personalized Christmas ornaments along with 20 red velvet pouches to present them in as gifts for co-workers. First, the printing on the ornaments is very blurry, and secondly, they omitted 10 of the velvet pouches. I proceeded to call customer service and explained that I had a deadline to receive the pouches (which was about 5 days later). The representative told me she would rush the order and I would have it no later than my deadline. 2 weeks later and I am STILL waiting to receive the bags. In summary, my co-workers Christmas gifts are a big FAIL, and I will not even be able to give them the ornaments before Christmas, since I am still waiting on the 'gift bags' to gift them in. Better quality and service is needed if Zazzle expects to be around for long! 1-star... maybe.

I was so excited to see that I could order a personalized mug and get it by the 11th -15th of December. I waited and when it got to be the 13th I emailed Zazzle customer service and asked them if it would get to be by the 15th. No response. I looked on the tracking and it has now been changed to 4 to 7 business days after manufacturing. That is still on there today. I asked if I could cancel the order and of course no answer. Very disappointed. This is the first and last time I will ever order from here. If I would have gotten an answer that might have made things better.

I ordered a baby bodysuit with a customized name option for a friend's baby for Christmas. I ordered it well in advance on Dec. 5th. Received the package on Dec. 13th. The bottom of the name on the bodysuit was completely cut off. Not just a little bit, so it's barely noticeable, 2/3 of it was missing, nothing you could easily oversee. I immediately looked for a phone number, but the site has no phone number to contact, barely found some well hidden form somewhere under the help page. I submitted a comment and uploaded a picture of the defective product. Two days later, nothing! Sent another comment, and still nothing! I asked for a refund, because clearly they don't bother to reply in a timely fashion after messing up my order so badly, why would I expect them to send me something printed accurately in time for Christmas... Anyways, if you are reading this review, do not use zazzle.com, there are tons of other print companies out there that are way more reliable and responsive, and not to mention better quality, zazzle.com is not worth your time and nerves!

I love using Zazzle - they produce a very high quality product with a very rapid turn around time. The site is so easy to use! Their coupons are great and facilitate designing even more items!
They are a quality company, great customer service and produce absolutely A-1 products! I have ordered many times and there has NEVER been any problem or disappointment. Everyone asks me where I got my cards done - so I promote them because I believe in them! I also ordered matching stamps for my Christmas cards designed on Zazzle site - the stamps are absolutely perfect and so many have complimented them! Zazzle is my go-to company!

Each time I update my review, they respond saying they have sent me e-mails to help resolve my problem. My problem is that I don't know where my package is; the tracking number they have given me returns an error. The e-mails they have sent do not tell me where my package is but rather make excuses as to why I can't track it yet or they just apologize for any inconvenience. So for the sake of transparency, please respond to this post, on here, telling me where my package is and when I will be receiving it. If you can't do that, don't bother commenting on my post with more of your lies.

I ordered two items on the 11th. It took three full days just to process this order and *start* on production. It's now the 14th, and only one is half way though being made.

The other? They canceled that with no explanation. However, they do say "we also encourage you to modify the design of any item that could not be processed so that it meets our content guidelines". Since they don't say what was wrong and they take goddamn forever to reply to email (24hrs later and no reply to the request for clarification) I have no idea why a mug for my dad was rejected. There was no image/logo on this mug that might infringe on anyone's copyright.

This was a waste of time, and now that's time that I may no longer have to find someone else able to make this for my dad for Christmas.

To top of this mess, I paid $22.55 - they've only issued a partial refund of $17.55. And even though they took my money immediately, their partial refund is "Status: Pending until Thursday, December 21,2017".

Their product is very expensive, which is fine only as long as they back that up with quality items and good service. They don't.

This company and esp. KATHY in the placement order dept helped me so much today. I COULD not get my comp to put what I WANTED TO on the travel coffee. Then I had trouble with the code.(yep I am over 50. Way over) but she took all that stress and made it so easy. WITH her help we ordered it on line. THANKS SO MUCH for helping me out. SHE made Santa LOOK like a first timer. HAPPY HOLIDAYS IF you are ot happy with your order they replace it immd. Or give you a refund, THEY SHIP faster than any place that I KNOW OF. Give them another chance to make your gift giving different and a memory made to remember and share

I have been a loyal customer of zazzle for many years. Unfortunately, my last two orders went terribly. For the first one, I received one of my items but not the other. Two months later, somehow the intended recipient received two of the same item that had never arrived earlier. For the second order, it was canceled twice with no notice. The only reason I discovered the cancellation is that I checked on the shipping status online. I still dont know why the order was canceled. In addition to these problems, I have found that my recent orders have taken way longer than usual to get to me. On the several occasions I have tried to contact zazzle about these issues, the online chat button was never available, the wait to talk to a person on the phone was over an hour, and I did not receive a response to my emails. I will be using other companies from now on.

The reason I gave it one star is becoause that's is the lowest I could give this company. First of all the call center is never available the chat was available once throughout the day.
I placed my order on dec 1 and they said my order would arrive by the 12. I checked yesterday and they had changed it to 7 days after manufacturing whatever that means! I have family that leaves next week as I was telling this to the rep on chat and I needed this this week he told me he couldn't do anything and would arrive by the 20th. But yet they were so quick to charge my card.

Please do yourself a favor and order from Etsy and not from this bogus site that tell you one thing and cannot deliver. The worst site ever

I have been using Zazzle for years. There have been a few problems along the way, but the company has always fixed the problem and made sure I ended up with a great product. The have sent things by overnight mail at their own expense to make up for delays, and made refunds without hesitation when called for. I have never been dissatisfied with the final result. Their customer service team is one of the best I have ever worked with, and has never failed to resolve any issues (their have been very few along the way) in a timely and courteous way. I recommend Zazzle to all my friends when they are looking for a special, custom-made item.

Why does zazzle don't take responsibility of tracking order when delivered to a courier? I am very disappointed that my ordered shirt last November 4 didn't arrived. Just replied on email as below then i can't do any follow up on RRD. I wan't to refund my money. I am unhappy with Zazzle tracking of order deliveries. Needs more improvement to make customer happy. It should be end to end, ensuring that customer orders are successfully delivered.

"The tracking number we have on our system for your order is: RRD**************, and is for a courier service called RRD International.

Beyond this, having left RRD's custody, we unfortunately have no more available active information on the transit status of your package."

I have used Zazzle a few time. I like what they do and have been pleased with what I have received, until now. I ordered a personalized tote bag for my daughter. It came with the wrong name. I checked my order and the mistake was Zazzle's, not mine. Zazzle would only give me a store credit for the purchase. However, when I went to repurchase the tote bag it was no longer on sale and my store credit was for the sales price. Plus I had to pay shipping again. The end result is that it cost me an additional $11 to get what I originally ordered. Especially galling when it was Zazzle who messed up the order. I could not be more dissatisfied with this experience.