ZazzleReviews 13,840

Product was painfully late.

Paid for 6-8 days, package arrived today. An entire week after the 8th day mark. Not to mention, the delivery itself took a few days after manufacturing.

The product itself is not bad.
Printing is a little warped from what you see in the browser customization-- but is satisfactory.
However, when delivered, it appeared poorly handled as it was filthy. Covered in lint. Had to be cleaned.

Overall, a not bad product-- but filthy, pricey, and delivered late. Not worth the money.

Emailed customer service-- they were polite but ultimately unhelpful, providing no solution.

Highly suggest avoiding this site.

I ordered two shirts two weeks before Christmas. I received them roughly a week after I ordered. The shirts were cheap quality and printing was very faint. The cream colored shirt was more beige/tan and I didn't like it. The other shirt was smaller than it should have been. I asked for replacements and was told I would get two day shipping to get them in time for the holidays. I received one shirt three days later. It is now 10 days later and CS says it hasn't been processed yet. They dont work weekends and will get back to me next week with an ETA. Seems like after the holidays getting orders out in a timely manner is no longer a priority. I have three emails in those ten days saying they will upgrade my shipping but not when it will ship. It makes no difference how they ship it if it doesn't ship for a month.

I would not recommend this site to anyone. I ordered 4 different items for a baby shower (coming up in February). I ordered stamps, thank you cards, the invitations, and a book card, 50 of each costing me over $300. I ordered all these items as a set on the 10th of December. 2 days later I got the email that they were all shipped and would be arriving on the 19th-22nd. Great! Well come the 19th I received the "thank you cards, and stamps" Not the actual invitations and book cards that go with them. I dont need the thank you cards or stamps till after the baby shower in February. So I go online to track the items as I received a note all these items were shipped separately. So I looked online and saw all these items were shipped from separate manufacturers and the invitations were "pending acceptance" at a post office and had been sitting there since the 15th. I emailed customer service at Zazzle on the 22nd and expressed my disappointment and frustration. They responded on the 23rd and told me they would "re-send" my order to production and have it sent to me "with a courrier service as an act of good will" and that I would be receiving my invites "sooner than expected." Well here I am, 2 1/2 weeks after I ordered these invites and still nothing but thank you cards and stamps. For spending over $300 on this site you would think they could at least get their items to the customer. I dont have time to sit here and wait. Working as a PT in the healthcare field I see multiple patients throughout the day, I will be sure to spread the word about what a scam this site is. If these invites dont arrive by the 30th I want my money back.

I am a overwhelming satisfied customer. Everyone loves the variety of personalized products that I have purchased from zazzle. Zazzle is my go to for unique, personal and very special gifts. The professionalism leaves nothing else to be desired, when I had a problem they were very quick to respond to assist with my concern. I have been singing their praises to colleague prior to needing personal customer assistance, but after the assistance I receive when I had a problem, I will sing their praises even louder, always recommend them to friends, family and co-workers for unique gift ideas, and I will remain a life long loyal customer. Thank you Zazzle team!

This is the most incompetent internet-order site I've ever encountered. I placed an order on 12/5 and on 12/7 received a shipping notification... so far so good. When the item had not arrived by 12/12, I called, waited interminably on hold but eventually connected to a customer service rep who had no idea where the item was. Upon some research by the rep, it appeared that the item purchased had not actually been shipped or had been lost after the shipping label was produced. I agreed to re-place the order and the rep told me the order would be prioritized and would ship out within a day or two with express delivery at no additional charge. This never happened. I made calls on the 17th, 19th and 21st, again waiting about 30 minutes on hold each time before speaking to a human being. Each time I was told the order was in process. On 12/19 the rep (Alen) supposedly called the production department and placed a "code red" on the order, meaning, he claimed, that it would be produced by end of day and sent same day or next day by express. When I still had not received my order on 12/21, I spoke to a customer rep (Erin) who ascertained that the item had not yet shipped and she had no idea when it would come, if ever. I cancelled the order because it was by now too late to be of use as a Christmas gift that I had to send on to the ultimate recipient. The only good thing I can say about this idiotic process (and ridiculously incompetent company) is that the phone reps were polite and friendly, albeit clueless and unable to actually help me.

Great products, love to design my own. Have not seen one thing that is not a good product, I liked customer service and will tell my friends to visit this site

There are many sites for invitations and cards but what sets Zazzle apart is the outstanding customer service. I had the opportunity to receive Tram's help who assisted me in modifying and creating several invitations for my daughter's shower. With her help I was able to have the best possible invitations that coordinated with our Beach theme. Her input with design, fonts and spacing was excellent. While ordering my labels, tags and cards at Zazzle, I was extremely grateful for the exemplary Customer service.