ZazzleReviews 13,931

I had a small issue on an item received from Zazzle and emailed customer support. Literally within minutes, Kathy with customer support was in contact with me and provided 100% support & satisfaction. Best customer service Ive experienced. Will definitely continue to do business with them.

Zazzle has consistently provided customer service that has exceeded my expectations. Not only are their products beautiful, but they really seem to care about their customers. Example, for my wedding I made a mistake on the rsvp cards I ordered ($80 or so, totally my fault). Told Zazzle and they refunded my money, no questions asked, even though the error was my fault and I was past the 30 day return deadline. Another time, I ordered pregnancy announcements. They arrived beautiful and fast. Unfortunately I no longer needed these cards. I reached out to Zazzle explaining what happened and in a matter of a few hours my $ was refunded back to my debit card. My pregnancy issues obviously is not the fault of Zazzle, and I didn't expect a refund at all, but really appreciate it during a difficult time. This more recent experience inspired me to write this review. I hope Zazzle knows their customer service is much appreciated! Don't shop anywhere else for stationary, Zazzle is great! They have so many options, and everything is beautiful and shipped fast.

It is a shame you have to give this company any stars at all. My order was sent to another customer and I received the other customers invations.
Trying to contact customer service is almost impossible, there is no contact information on the invoice or website for customer service that is easily accessible.(you have to hunt for the email address and the phone number doesn't appear) I emailed 2 times the "customer service number" and finally received a reply that didn't address my issue. On the third attempt I finally received a reply with number to call. I talked to a nice man but he couldn't solve the issue so I asked to speak with a supervisor. She wasn't available (surprise surprise) so I left a number. It took me 2 emails and calls before a call was returned. She promised to address the issue but a week later it was not address. Again multiple emails and phone calls with no response. Finally a call was returned and she promised the issue was resolved (even claimed to get production on the phone to verify) It is now one week before Valentines Day (my company does a promotion) and we don't have our order and customer service will not return my call.

I was amazed with the turn around time. I was impressed with the quality of the product. The customer service was great, the delivery turn around time was sooner that I expected. It was easy to place my order. There were no issues. While I was in the post office to mail my invites, there was a lady, who what I was mailing and was so impressed with the quality of the product, that she asked for Zazzles contact information, for an event that she was having. I can't wait to place my next order.

Order Number: **************894
Date ordered: Dec 31,2017
Item Ordered: Valentine Cards
Status: As of 3rd February 2018
Payment: ALready charged to credit card upon placing an order
Requested for a refund: takes 7-21days

Is it a strategy how Zazzle's turn around with amount that is being charge

I ordered two shirts on 1/12. I checked the status and was told they would arrive between 1/22 and 1/23. After not receiving them by this date, I emailed customer service and was told nothing except that my shipping had been upgraded for free. A week later, I was notified by customer service that my items werent in stock, asking what Id like to do about it. I should have been notified that my items werent in stock, if not when it was originally ordered, then certainly when I emailed wondering where my order was. This is the first time I tried to order from them and was so excited to have the shirts for my sons first birthday. However, after the ridiculous delay, lack of communication, and horrible customer service, I can guarantee I will never do so again.

Literally the worst company to order from and deal with. I wish I could give them ZERO stars. Ordered a ton of invitations and envelopes. The only thing that arrived was the envelopes. Tried talking with customer service to tell them about the problem (three different people I talked with) and they thought I was lying about not recieving the invitations. ARE YOU KIDDING ME? What a terrible business, who ever runs this website should be ashamed. DON'T let these people take your money.

I have ordered from them many times for both work and personal use and LOVE them. The one time we had an issue with an order, they made it better as soon as I called! You can order something from one of their designers with your own edits, or create something completely from scratch which is great for branding! I have turned several friends on to them as well, and they have all been very happy with their experiences.

Highly Recommend!