ZazzleReviews 13,924

Be careful. They promise a 100 percent satisfaction guarantee and have a lot of stipulations. They require you to pay for the product to be sent back and checked before issuing a refund or a credit. The process can take as long as a month to get a refund. I ordered wedding invitations that mentioned Rose gold foil - and in fact they did not have any foil. There was no warning or clarification on the invite. This was very deceiving. They also initially responded to my complaint via email by telling me they would give me a credit within one business day and I would not have to send the product back. Following that, they retracted the statement in the next email and wouldn't honor what they originally told me. It is crazy that a business will promise something to a customer and then walk back on what they said. Especially after deceiving customers into buying something that is not what it is advertised to be. Super disappointed in their guarantee and service and would definitely not recommend.

UPDATE - After writing this review the company personally reached out to me and worked to correct the issue. I am going to count the first experience as a fluke and hope that the way they treated me afterwards is their normal practice. Given the way they resolved the issue, I would change my opinion to actually recommend the company.

1) online purchase history is no longer accesible
2) reported problem, but it still is not addressed
3) took 3 emails to even get a response from support
4) the order tracking number finally provided by the support turn out to be INVALID

I still don't know what happened to my order, and contacting support has not helped at all.

Didn't used have this kind of problem, but I am HIGHLY disappointed by Zazzle.

Won't recommend.

I've ordered a couple of things from Zazzle and was quite pleased with the ending product. I will not look any further than Zazzle for future ordering.

Ordered an oversize retirement card and had difficulty personalizing it so ordered the stock item. It took just outside the promised delivery window which was no big deal as I ordered early but... the quality is so poor!
The graphics, paper quality and folding are like the card is from a dollar store... the card is not folded square and white shows crookedly at the bottom of the card... not acceptable!
I am truly disappointed as I had been expecting something with a "Wow" factor.:-(

Complete service failure on my order of wedding invitations. Customer service is almost non-existent and takes a full day to reach anyone by phone. After one attempt to deal with customer service, I was promised that the order would be expedited and shipped via overnight delivery. After waiting 2 weeks for an overnight package (just desperate and hopeful), I wasted another full day contacting them again, only to be told that they could not complete the order. The order was cancelled, leaving me unable to mail out my invitations. I am beyond furious and disgusted. You cannot believe a word that they tell you. Very, very unethical company. Stay away!

I raved to my boss and everyone else I know how wonderful Zazzle is. And then I designed and ordered over $100 worth of sweatshirts and mousepads. It's been weeks now and nothing. All I get when I email customer service is how sorry they are how it's their manufacturers fault, blah blah blah. They can't even tell me when it will be done. Then for all my trouble they offer me $5 off my next order. HA! Like I will EVER order ANOTHER THING from Zazzle again. I look like an idiot in front of my boss AND her friend isn't getting his sweatshirt like she had planned. Pathetic customer service. I will not EVER EVER EVER use this service again and will make certain I post this awful review everywhere I can. The people at Zazzle should be ashamed. They won't be, they will just keep collecting their money all the way to the bank and laugh at those of use who use a service, PAY FOR THE SERVICE, and then don't get our items or any kind of notice as to when they might arrive... Did I mention it's been 2 weeks since I ordered?

I paid and signed up for one year of free shipping. Since I did not uncheck the box that said to automatically do this every year, they charged me $10. On December 29,2017, I immediately called and was told it was impossible to get it back. After a ten minute phone call they agreed to do it just this once. Five emails, two phone calls, and two months later, I still have not received my refund.

It has been 73 days now, and two more emails, and I still have not received my $10 refund.

I've made MANY online and in-store purchases in the past few decades. I can unequivocally state that Zazzle has provided the worst customer experience I've ever had... twice.

I assume a good portion of customers buy personalized items for a special event. I would like to warn other consumers: Do NOT use Zazzle if you have ANY specific date by which you need your order.

It is now TWICE that Zazzle has completely blown past their estimated delivery date when I placed two important orders (custom T-shirts for international trips). There is absolutely ZERO communication to the customer when a deadline will not be hit.

These are orders for which I paid extra for premium shipping/service ($25 extra for one order, and $15 extra for the other). $40 down the drain. This is also TWICE that I'm now scrambling to get T-shirts printed locally before a trip -- another $80+ out of my OWN pocket for Zazzle's mistake!

Have an issue with your Zazzle order? Good luck to you. It is honestly a full-day activity to reach someone consistently by phone or email. And when I did finally reach someone regarding my last order, they totally messed up by shipping my order STANDARD instead of the priority shipping that I paid for.

Shame on Zazzle for completely disregarding the customer-- the customer's wallet, sanity, and experience. And shame on me for giving Zazzle a second chance. Support your local small business instead.

I had a small issue on an item received from Zazzle and emailed customer support. Literally within minutes, Kathy with customer support was in contact with me and provided 100% support & satisfaction. Best customer service Ive experienced. Will definitely continue to do business with them.