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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I ordered 60 invitations, rsvp and information cards w/envelopes. When I received my order, only the invitations were there. I went to the website and clicked on Chat. I chatted with Thelma, who looked into the situation and arranged to have replacement RSVP and information cards sent out to me to correct the problem. The chat was quick and painless and I am completely satisfied. Great job!
Zazzle has just the greatest merchandise! I have absolutely loved everything I have ordered over the years. Zazzle customer service is WAY superior to most also. On the very rare times that there have been issues with an order Zazzle has been easy to contact, the representatives have been friendly, knowledgeable, eager to makes things right, and all around a pleasure to deal with. This time Robert was a complete joy to talk to and he took care of the problem quickly and completely. I thank him very much. And I would not hesitate to recommend the Zazzle shopping experience to every shopper.
Zazzle Support member Oskar tokk his time to help me lesrn about referrals and sales. Goung above and beyind normal cusyomer service. He made me feel like I can make goid money with Zazzle.
Thanks
William Thompson
Zazzle Store mundovivo
Fast, easy, affordable, and above all fabulous online customer support. The online customer help chat gets the problem resolved in minutes.
I just received customer service from Ron with an online chat. He was amazing! My questions and Ron's response were less than 15 seconds as he was reviewing my order to assist me. It is a rarity for such prompt customer service online that I received from Ron. His kind texts/understanding and help were remarkable. Thank you Ron and Zazzle.
I needed to exchange my teeshirt for a Larger size and I chatted to Rob who sorted everything out for me. The service was more than excellent and I will recommend to my friends. The teeshirt is a high quality too.
Robert started my chat immediately when I clicked the bubble, and was able to fix my parent's wedding pic to fit the vintage sticker properly rather than just the corner that showed when I downloaded it. AWESOME! Shipping is a bit extreme, but service was excellent.
I thought I ordered tan envelopes, but I got black. The invitations are brown. So... called up Zazzle, talked to Joel, and presto! Refund for the black envelopes. Customer served.
Joe was friendly and very helpful! He issued a replacement request for me. Great service and I will recommend zazzle in the future.
Oskar helped me today, and I Must say he was wonderful. That was the best customer service I have Ever received. Just wonderful. I will order from zazzle again, most definitely! Thank you!
Excellent help from start to finish, Jon went over and above to help me when I really needed it.
Hope to have a very happy resident soon!
Rob was a delight to speak with and was extremely quick to answer and all my questions regarding an order I placed. Based on this experience I will certainly be ordering from Zazzle again!
I have been working with ZAZZLE and its staff for a few months now. I have never been disappointed, everyone is always friendly, helpful, problem solving and upbeat!
Wedding materials are complete and I look forward to working with ZAZZLE on future Baby Shower!
Thank You ZAZZLE TEAM for always being so terrific!
I needed to return an item. Osaka processed an in-house credit so I can order a new shirt, and gave me a discount. He was super helpful and professional. Osaka made the call so easy. What a great company to work with.
Thank you Robert for all of your help. I truly appreciate the time you spent explaining things, and getting the job done and of course, your patience. Finally everything started to come together. Looking forward to what will happen next.
Aisling, thank you for helping me with my order today using the Chat feature. Because of your wonderful customer service and the adorable results of the logo pattern on the tie and socks, I plan to tell everyone about Zazzle!
My experience working with Zazzle was impressive, as all the representatives with whom I worked were patient, and also contributed helpful and creative feedback for my invitations. I would like to acknowledge Damian, Jenny, and Aisling for all of their support.
I recently ordered my save the dates through Zazzle. I am not new to the company and have always had a good experience. I also recently moved and didnt update my address. My order was shipped to the old address and while it should have been forwarded, it got lost. I called customer service and spoke with Oskar. He was amazing! He explained that its policy to resend the order to prevent me waiting any longer for the product to arrive. He was even able to get two-day shipping. I never expected this kind of customer service. I am beyond happy with Zazzle and will be recommending their services to my friends and family!
I received quick and professional attention for crediting a returned item. Jon was a great rep. He changed my life forever.
I placed an order my husband needed (he gives Zazzle coasters as gifts to team members) but we moved and I changed our billing address but neglected to change the shipping address. My mistake! We went to our old address and no package on the porch, no one answers the door, and they have an unlisted phone number. I called to see if Zazzle could track the package... but to my delight, amazement, and awe the representative placed me on hold and came back and said we did all we could to get our package and Zazzle is sending a replacement at no charge. I am a customer for life and will tell everyone about this company. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members