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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
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Thelma was patient and extremely helpful! She helped me with table numbers to match the invitations. They look perfect! I can't wait to put them on the tables!

Date of experience: April 3, 2018
Florida
1 review
0 helpful votes
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Great help
April 3, 2018

Great customer service, easy to deal with, able to help me with my little issues within minutes. Would definitely use this company again and recommend to anyone

Date of experience: April 3, 2018
Texas
1 review
0 helpful votes
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Return For Stamp
April 3, 2018

I had to call customer service because I was unhappy with my customized stamp for my wedding invitations. The & symbol was way to close to our names, which I was unhappy with because it did not look like that on the computer. They credited my zazzle account so I was able to get the exact customized stamp I was looking for, and she also included the 25% coupon code I had used for my first order. But wait there is more, she also included the shipping costs in the zazzle credit. I will order a new stamp by tomorrow. Thanks Marta from Zazzle for making this process easier for me and providing the perfect stamp for my wedding inviatations.

Date of experience: April 3, 2018
Colorado
1 review
0 helpful votes
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The wait was short, the help was quick and efficient. I needed color matching for my invitation and Joe was very helpful! Thank you!

Date of experience: April 3, 2018
Iowa
1 review
0 helpful votes
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Excellent Service
April 3, 2018

I am beyond pleased with the service I received cancelling an order. The provider was so helpful, and I will definitely be placing more orders with zazzle in the future. Great customer attention!

Date of experience: April 3, 2018
Texas
1 review
0 helpful votes
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Easy resolution!
April 3, 2018

I unexpectantly received a reoccurring charge. I contacted customer service and had my matter easily resolved with Rob whom was a gentleman on the telephone!
The orders I placed were received timely and expertly printed! I will definitely use Zazzle again!

Date of experience: April 3, 2018
Illinois
1 review
0 helpful votes
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Very helpful
April 3, 2018

My shipment was lost and when I contacted them they very extremely helpful and very courteous. I had no problems getting a replacement. I've order from zazzle before and never had any issues.

Date of experience: April 3, 2018
Indiana
1 review
0 helpful votes
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Re Order
April 3, 2018

Wow, After I realizing that I didn't have enough invitations for my daughter's college graduation party, I chatted with Jon and he was wonderful. I was able to place an order and get them with my first order.(offered a speed shipping discount.) He was very helpful and understanding to my problem. I look forward to placing all of my orders with Zazzle in the future with customer service like I received from Jon!

Date of experience: April 3, 2018
New York
1 review
0 helpful votes
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Saved me!
April 3, 2018

Talked to Rob for costumer service on the phone and he saved my butt! Accidentally messed up my sisters bridal shower invitations and I fixed them but I ordered the ones that I hadnt yet fixed and he was able to cancel the order and now go back and order the correct one. Saved me from getting in trouble with my mom and sister for messing up the one thing I was in charge of. Thank you so so much!

Date of experience: April 3, 2018
Colorado
1 review
0 helpful votes
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The customer service call wait time was really long but it was worth waiting for. Oskar really helped me with my invitations. He was very professional and helpful in resolving my issue.

Thank you!

Date of experience: April 2, 2018
Texas
1 review
0 helpful votes
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Oskar was such a blessing to work with! He helped me resolve my issue and went above and beyond to help me. He is a great representative of your company!

Date of experience: April 2, 2018
Connecticut
1 review
2 helpful votes
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Jon was fantastic!
April 2, 2018

John was so great helping me. Patient and thorough! Very resourceful. Took his time to help me find a lost order and promo code. Not too many customer service reps would take the time. Thank you!

Date of experience: April 2, 2018
Oklahoma
1 review
1 helpful vote
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I have been designing for and buying from zazzle for years and they are continually working to make every facet of their customer service better.

Date of experience: April 2, 2018
Arizona
1 review
1 helpful vote
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Marta allowed me to talk through my problem... gave me instant resolving the problem, and did not 'rattle' at my lack of computer skills. I felt very happy with the final trans-action on something that meant a lot to my up-coming trip.

Date of experience: April 2, 2018
California
1 review
1 helpful vote
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I ordered 60 invitations, rsvp and information cards w/envelopes. When I received my order, only the invitations were there. I went to the website and clicked on Chat. I chatted with Thelma, who looked into the situation and arranged to have replacement RSVP and information cards sent out to me to correct the problem. The chat was quick and painless and I am completely satisfied. Great job!

Date of experience: April 2, 2018
Michigan
1 review
0 helpful votes
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Zazzle has just the greatest merchandise! I have absolutely loved everything I have ordered over the years. Zazzle customer service is WAY superior to most also. On the very rare times that there have been issues with an order Zazzle has been easy to contact, the representatives have been friendly, knowledgeable, eager to makes things right, and all around a pleasure to deal with. This time Robert was a complete joy to talk to and he took care of the problem quickly and completely. I thank him very much. And I would not hesitate to recommend the Zazzle shopping experience to every shopper.

Date of experience: April 2, 2018
California
1 review
0 helpful votes
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Zazzle Support member Oskar tokk his time to help me lesrn about referrals and sales. Goung above and beyind normal cusyomer service. He made me feel like I can make goid money with Zazzle.
Thanks
William Thompson
Zazzle Store mundovivo

Date of experience: March 31, 2018
Georgia
1 review
0 helpful votes
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Honest Company
March 31, 2018

Fast, easy, affordable, and above all fabulous online customer support. The online customer help chat gets the problem resolved in minutes.

Date of experience: March 30, 2018
Tennessee
1 review
0 helpful votes
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I just received customer service from Ron with an online chat. He was amazing! My questions and Ron's response were less than 15 seconds as he was reviewing my order to assist me. It is a rarity for such prompt customer service online that I received from Ron. His kind texts/understanding and help were remarkable. Thank you Ron and Zazzle.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Excellent Service
March 30, 2018

I needed to exchange my teeshirt for a Larger size and I chatted to Rob who sorted everything out for me. The service was more than excellent and I will recommend to my friends. The teeshirt is a high quality too.

Date of experience: March 30, 2018