ZazzleReviews 13,867

I placed an order my husband needed (he gives Zazzle coasters as gifts to team members) but we moved and I changed our billing address but neglected to change the shipping address. My mistake! We went to our old address and no package on the porch, no one answers the door, and they have an unlisted phone number. I called to see if Zazzle could track the package... but to my delight, amazement, and awe the representative placed me on hold and came back and said we did all we could to get our package and Zazzle is sending a replacement at no charge. I am a customer for life and will tell everyone about this company. Thank you!

Thelma went above and beyond making sure that a printing issue with my order was credited back to my account and express shipped with a note on my account to prevent the error from occurring a second time. She was so easy to work with and took time to make sure everything I asked for was addressed. Couldn't ask for better! Keep it up =]]

I was inquiring today about purchasing a custom blanket. The fellow named Jon helped me out with my questions. I am happy that I went through the chat for these so that when I actually order this blanket I will understand a few details that I was curious about!

I love zazzle but ran into a real problem. I ordered printed shower invitations on March 5th. I also placed two other personalized orders later in March. Orders #2 & 3 arrived within 5 days or so no problem. The first orders status remained in the making mode for over two weeks. After two calls to customer service several days apart it appeared that tgevirder would be completed and shipped expedited 1-day service. It left the warehouse before 8am on a Friday and didnt arrive until 9pm in Monday, 3-weeks after the order for 35 invitations was made. Webe lost a week of lead time for the shower. The first zazzle customer service rep should have stayed on the case after my first call. Todays rep was very helpful.

Zazzle Mgt. I tried to get an eta today from on trac but the rep couldnt get into the screen for my tracking number because zazzle has conditioned its contract to deny customers access. Instead on trac must refer customers back to zazzle. Zazzle was unable to provide an eta or call out to get the info readily available. On trac residential deliveries close of business is 9pm. My package arrived at 8:52 pm. On trac was capable of providing me an eta, but couldnt because of your policy which further frustrated my experience. Please consider changing this policy. I gave zazzle a 4-Star rating because the last rep I spoke to, Robert, was very helpful today. And my other orders went very well. Thx

This is the second time I have used Zazzle for invitations. The wedding shower and baby shower invitations couldn't be more different in style, but are both exactly what I was looking for--and I wasn't sure exactly what I wanted but I knew I would know it when I saw it, and I did! It is so incredibly EASY to create your own product, using the designs and graphics and fonts. I couldn't be more pleased with what I ordered, and prices are quite good as well. I am sure that I will use them again in the future.

I have been a long time fan of Zazzle products. This is my go-to place for all things creative, for gifts and for event planning especially. I recently found myself in a situation, with my daughter's bridal shower happening in a "too close for comfort" order situation, and Jon, in Zazzle's customer service department, absolutely made all the difference in my being able to get my order in for timely delivery. I am so appreciative of his personal attention to my situation and genuine caring that my important event is a success. Thank you Jon, and thank you Zazzle! Eileen S, Arnold CA