ZazzleReviews 13,931

I contacted Zazzle because the bridal shower invitations that I had selected were not among the offerings shown on a Groupon. Kathy, the amazing agent, spent a great amount of time walking me through every step needed to create and order the perfect invitation, address labels and wait... she also waited while I called my daughter, the bride, to be sure of her registry plans. Kathy found a great discount code, better than what the site offered and she stayed on the line with me until everything was complete and perfect. She was also extra kind and supportive of my listening since I told her I am hard of hearing. I can't wait to see the invitations am am grateful for such quality service. Thank you, Zazzle.

I was looking for a college graduation announcement for my son. He wanted the colors to reflect his school colors of blue and gold. I found the perfect one on Zazzle. Although the site was a little more difficult to maneuver than what I was used to (shutterfly is easier) I was able to create the perfect elegant blue and gold announcement. The price was affordable, but I did pay over $30 in shipping because I wanted to ensure I received them in a timely manner. They were delivered on 4/30. A few days after the order and in plenty of time for mailing. Unfortunately, when I opened the package, not only were the announcements not elegant blue, the edges and corners showed wear and parts were peeling away. And the color was eggplant purple grey. I took pictures and immediately contacted them via email (I called initially but the wait time was 25 minutes). It has now been over a week and I am still waiting for replacement announcements that they promised to work on replacing right away. My son graduates in two days. Zazzle has provided a few email updates on the replacement, but they were not in a timely manner, and usually only in response to more than one request from me. I did expect a more prompt reply and action, since I indicated more than once that the graduation is taking place May 11. So now I will be receiving graduation announcements that I hope are the right color, but either way they will not be received to family and friends before his graduation. It's a huge disappointment, poor communication and a poor product. If you do decide to order a product from them, make sure to spend the extra money and get a quality paper. The standard paper doesn't cut it, looks cheap and on my order the corners were already peeling away from the back.

Ordered a custom glass mug for my wife with her name and a photo on it. What I received was a mug with someone else name, no photo and some totally irrelevant info on the glass. Clearly someone else's order.

Despite sending Zazzle a photo of what they sent me, not once but twice, they still wanted further info such the order number of the other person (as if I would know) before they were willing to recognise they stuffed up.

Despite multiple requests to get the item remade and sent in time for Mothers Day, they have still not done so!

Who knows in whose hands my actual product with personal photo ended up!

Don't use these guys!

I loved the selection of graduation party invites and thank you. I was very disappointed when I received my order and realized I ordered the wrong size invite(too small)! I quickly sent Zazzle an email because they turned out great but smaller than expected. Zazzle was awesome- they allowed me to get a credit for my mistake which allowed me to reorder the invite in the larger size and pay the appropriate difference. I am so thankful they were so accommodating and timely with the correction. I will definitely order from zazzle again! Thank you!

Are you kidding me? I called and sent two emails detailing all my information in response! And when I called - I should not called and international number which was incredibly expensive for me in - - I was told that it was not a viable way to deal with the issue and I needed to email back. And now Im seeing that you are saying that I didnt respond? I am so unbelievably upset. And not to mention the delay you have caused me in the production of my product in time for Mothers Day. Now I will have to order from someone else and theres not enough time! You have singlehandedly ruined my launch! I am going to post this on every social media site you have. This was the worst customer service ever and I am telling everyone. You have lost a customer for good.

Kind regards,

On 6 May 2018, at 8:49 AM, Zazzle Fraud Review <*******@zazzle.com>

Dear,

Thank you for your recent order (Order ID: **************602) with Zazzle.com. Unfortunately, your order has been cancelled because we were unable to verify the billing information submitted when the order was placed. We attempted to contact you to confirm the information, but we were unable to reach you. In an attempt to protect your privacy and financial security your order has been cancelled.

Please feel free to re-order your products with Zazzle with the correct billing information that you have on file with your credit card company and we will be more than happy to process your order.

Thank you for using Zazzle!

Best,
Fraud Prevention
Zazzle Inc.

"The Zazzle Promise If you are not 100% satisfied, you can return it for a replacement or refund within 30 days of receipt." I was not 100% satisfied and was told that I could not get a refund because the product wasn't defective.