ZazzleReviews 13,932

I usually get my buisness cards from here for my firm and never had a problem, so I bought a Custom made baseball for my husband for Fathers Day. I paid extra for the shipping so we could have it by Wednesday, June 20. I have yet to receive anything even though on the website it says it was shipped. I called on Thursday and the representative I spoke to told me that it had been shipped out and he would return my express shipping. Even thought this happened I gave them the benefit of the doubt and gave them another day. This morning I called UPS and they told me they have yet to pick up the product from Zazzle. How irresponsible of them. I am truly disappointed and wont be using them again. Fathers day is very important for my daughter and she was very excited to give her father the gift and thanks to zazzle that was impossible. Maybe we will get the baseball for next fathers day.

Zazzle's terms and conditions are not consumer-minded. Be aware: The terms indicate that any changes to any part of your order must be made within ONE hour of making the order. Shipping cost is extremely HIGH and you only know what it is at the very end, after you've spent enough time on a product that you feel invested enough. Shipping timelines which they've posted as a guide are unhelpful. It was difficult to find a way to contact a member of customer service team and then the information received was incorrect.

First order was bubbled laminate business cards. Paid for express shipping which they credited because they did not. Item was replace and adequate, but only after two weeks of repeated email replies. Second order was off center, shaped wrong and actual words cut off the stickers. The black ink on and company logo apron was washed out green instead of the crisp black I ordered. The quality of every product I have order has been cheap and looks that way. Find another company to spend your hard earned money and valuable time designing products for your business to print your items. Uploaded a few pictures to validate my words. The last picture is what I actually ordered.

I created an invitation on Zazzle and that was fun and easy. Then, I went to find an envelope that would work with and enhance the invitation. I spent a great deal of time searching their catalogue of envelopes. Everyone that I selected was out of stock. Finally, I just arbitrarily click on various envelopes. All out of stock. After contacting customer service, they tell me that they are out of paper to print their envelopes and they have no ETA for when it will be back in stock. What kind of printing business as large as Zazzle allows themselves to run out of paper?

I've ordered things from Zazzle on and off for many years, and something has definitely happened - maybe ownership has changed, or they decided to cut costs by lowering quality. If you are listening Zazzle, I do not mind paying much higher costs if you can just please ensure consistent quality, but charging any amount for low quality items is not a recipe for long term success. Again, quality was great a few years back, but recently it is very hit or miss.

Most recent order:
1) Ordered 3 different water bottles with company logo, to see how each would look to consider a later bulk order. Shockingly, on one bottle all they did was print the logo on a sticker and attached it to the bottle. I am not making this up. On another bottle, they just printed a large label with my logo and wrapped it around the outside of the bottle. Only on one bottle, was it somewhat reasonable, where it looked like the logo was properly printed onto the bottle. None of the bottles were very high quality, and they ranged from low $20 to mid $40 each. Advice to all, avoid ordering water bottles. You risk getting low quality, poor customization.
2) Ordered 5 USB flash drives with logo and 32gb, around $40 each. Not sure it's the right clip color I wanted. Functionally they work, and still look okay, so I'll keep them (but still).
3) Have ordered many logo shirts over the years. I noticed they stopped offering some of the better 3/4 raglans they used to have, so I have tried a few of the newer ones they offer. However, the most recent one has the logo visibly crooked on the shirt. This one, I will return since it just looks stupid. Let me point out as well, the sizes are very hit or miss. Sometimes a large is massive, while a medium will be too tight, and printing quality and shirt sizing can vary even between the same shirts when ordered.

A lot of the cheaper things I tend to receive through Zazzle are usually from China. Regardless of the origin, the quality was generally very impressive for years, but things have definitely changed for the worse with the last few orders.

I paid a little extra for shipping so I could have tracking and ensure my order arrived by the 30th. Zazzles infor started my order would arrive between May 24th and May 30th. I placed my order on May 19th, did not have tracking info that was viewable to me until May 30th. When I contacted Zazzle about this I was told it would take a few days. Eleven is more then a few. My order did not arrive by the 30th and when I contacted Zazzle they said it wasnt to arrive by that date. Even though I have only ordered so I could have it for the 31st. I was provided no help on either time I contacted them and Zazzle will not take responsibility for the fact that the currier they chose to use did not even attempt to make contact, they just left a notice of delivery, despite my being home waiting to receive the package. Zazzle promises 100% satisfaction guarantee but I am 0% satisfied and they wont help me all they do is say sorry and give lame excuses.
Now I dont have my business cards for the day I needed them. I will never use this company again.