ZazzleReviews 13,929

I placed my order for invitations to my daughter-in-laws baby shower. Thankfully I ordered way in advance as they were on sale. A few days later I received a call from a gentleman in California, (mind you, I live in Washington state), who had received my order. He also told me that he received someone elses wedding shower invitations another time. The next day, before I had a chance to contact them, I received a package in the mail. I thought that maybe they had figured out the mistake on their own. WRONG. It was baby shower invitations for someone who lives in Colorado. To top it all off they had misspelled a word on hers. I contacted the company only to be met with someone who was very hard to understand and he clearly didnt understand me either. He finally figured out what I was saying and he muttered something that I deciphered as I would be getting my order. I finally did receive them and everything is spelled correctly. However, the cost, I felt was quite high and certainly not worth all the hassle.

I ordered one maid of honor card and five bridesmaid cards for my wedding. The maid of honor card came promptly, but when I didn't receive the other cards after a few days, I contacted CS. They couldn't give me any information on my order, but said that production hadn't begun yet (after a week and a half). I ended up calling CS a total of four times over the next two weeks to inquire about my order. Each time I called, the same thing happened. No answers and no moving forward. I will say, they were kind enough to put a note to expedite my order. However, I don't see the point if production never makes the cards! I ended up cancelling my order after not seeing any progress after three weeks. I had to "propose" to my bridesmaids pretty late, which was frustrating. And to top it all off, after I'd cancelled my order, I received a duplicated maid of honor card in the mail the next day. Umm... I didn't need or order two of those? I just wanted my bridesmaid cards! Glad I cancelled and went with Amazon Prime who delivered in two days.

I had the most rewarding conversation with Sandra (in Ireland) yesterday. She was very, very patient and understanding. Wish I could always speak with her.
Had to speak with a man afterwards and had to explain something about the location of my logo on the "upper right buttock" of a pair of ladies' leggings. Uncomfortable!
I've been a Zazzle customer for many years and keep coming back because of the wonderful customer service. Now opening an Etsy shop and will be ordering a lot more products (I hope! I).
Thank you.

When I purchased the ENGAGEMENT PARTY INVITATIONS online, with the additional rush shipping charge of $30+, I was given a delivery date of July 11th or July 12th. When I did not receive the invites by those dates, I sent an electronic inquiry regarding the missing invitations. I was sent an email stating that I would receive the invites on July 13th. I did not receive the invites on that date. Now, after a representative (who was very apologetic and seemed to have accurate knowledge) I was told that I would not receive the invites until Monday July 16th as the invites had not even been picked up yet from the printing center! So disappointing as these were for my daughter's engagement party. I can't even express how disappointed I am. I cannot fathom why a printing company would promise delivery dates (TWICE) that it cannot meet. I am sure ZAZZLE is well aware that invitations are TIME SENSITIVE. So disappointed! I will now have to send out electronic invites of my own making!

You guys never delivered my package, and it somehow got lost and I was told 4 different stories from employees. Some said hey we will get this to you on time, UPS kept saying it was never dropped off. Then they said hey we will not be able to get it to you for another week and half, then someone else said it was lost... then a supervisor said we will get it to you Saturday and track it down. So which one is it guys? WHAT IS THE TRUE STORY? 100 PERCENT SATISFACTION GUARANTEED? DONT BELIEVE IT GUYS... DO NOT BUY FROM ZAZZLE they are crooks!