ZazzleReviews 13,839

Set up a store on Cafepress, then decided to try Zazzle before deciding for sure which company to go with. Figuring out how to set up a store on Zazzle certainly seemed needlessly complicated compared with the ease of Cafepress, and I quickly discovered that, once translated into Canadian dollars, the prices of their products were prohibitively high... and that's with virtually no royalty for me. I simply could not charge those kinds of prices. But THEN came the insane part. How do you delete your account on Zazzle? You can't! There is no way to do it on their web site. If you search "Delete account" on the support page, the only option it offers you is "unsubscribe from emails." So I try calling... and I'm on hold for half an hour (Cafepress answered my calls right away). Finally, I sent a message through their support page. Honestly, if a company has so little trust in its own brand that it pretty much has to hold its customers captive, well, that pretty well tells you everything you need to know about it in my book.

This company chooses to impose its own morality and censorship on customer orders and won't print items they don't like, even if those items are solely for the personal use of the person ordering. As a result they wasted my time and delayed an anniversary gift for my wife. I won't a company like this again when there are plenty of other custom printers online who don't feel the need to judge their customers' orders.

AVOID THIS COMPANY AT ALL COSTS
The worst customer service you can imagine. Paid for 6-9 days delivery. After 10 days no invites. Contacted customer service. Was told an URGENT notice would be put on my order and they would arrive within the next week. A week later still no invites. Contacted Zazzle again. SAME ANSWER we will put an URGENT NOTICE on your order and give you STORE CREDIT! For the delivery cost but we still can't guarantee a delivery date... CANCELLED MY ORDER and now left with no invites for my wedding which is now 9 weeks away.
APPALLING

I ordered two items for my desk - total of $60+. I received a msg from Zazzle stating that my package had been delivered 3 days after I had ordered it. The estimated shipping time was 7-10 days. Obviously a mistake. I contacted customer service to let them know that I had not received any package. Customer service's response was that the email stated that it was delivered, so it was. PERIOD! I never received a notice from any carrier (as I always do with deliveries) and most certainly did NOT RECEIVE my items from Zazzle! The 'mistake' is on their end and they refuse to right it! I am out $60+ and there is nothing I can do about it!

Two years ago, I ordered two personalized T shirts from Zazzle to give as a Christmas gift. I ordered them on December 5 and the site said they would arrive by December 18. On December 18, they hadn't even shipped yet. Trying to make a long story short, the way that I got the shirts by Christmas was to complain online on a site similar to this one. At that point, Zazzle went above and beyond and got the shirts to me within a few days, on time for Christmas.

Three days after Christmas, I received a duplicate order. The same two personalized T shirts, delivered on December 28. That was the original order. If I hadn't complained online, I would not have received the order on time.

I was happy with the shirts, so I decided if I ever wanted a personalized shirt again, I would order from Zazzle but order well ahead of time, especially if it's for Christmas. This year I wanted another personalized T shirt as a Christmas gift, so I ordered it on October 22. I received it yesterday, October 26.

These two experiences have been like night and day. The shirt is great. I think this company does a fine job overall but that they can run into shipping issues at holiday time. So if you want to order anything as a Christmas gift, my advice is that if you are looking at the site in December, ignore what it says about how long the shipping will take. It's going to take longer and you most likely will not receive it on time. Order well ahead of time, by the middle of November at the latest.

I appreciate the quick shipping this time.

The first T shirt they sent was the brand and color selected and the design placement was good but the print quality was terrible. Sent my request for replacement. They sent an email letting me know that they would contact me in one to three business days. Never heard a thing and contacted them again. Still no response. Then two weeks later from original request a replacement t shirt shows up. It was not the t shirt from the original order. The print quality was better but the design was too low. It falls under my breasts. Zazzle won't allow me to review this purchase online.

I had an image I wanted printed of my fan art. They refused saying I needed permission from the artists. I was very disappointed as this was something I created with my hands, my original art. Just drawings of rappers and most not even recognizable by them, yet they wouldn't allow it. There are way better printing companies to go with that can print it. Bye bye. The only thing going for them is their nice 3d preview when designing.

I tried to order player cards for a funeral and they rejected them because it had a San Diego Padre logo on it... So I removed the logo and they still rejected because " In this instance, your order contained an unlicensed San Diego Padres and United
States Army content content. - Zazzle is not licensed to sell / produce unofficial San Diego Padres merchandise and Zazzle is no longer licensed to sell / produce unofficial merchandise with the United States Army name or other marks." I asked them to clarify this cause the picture is not trademarked and US Army is not a trade mark... No answer...

Customer service was extremely there, helpful and there for me every single time for one incident that I was having troubles with.
They gave me back credit to re order my 2 binders that had a misspelling on them, told me to just keep them, and will give u store credit to re order! That saved me so much time and stress! Then I ordered on my phone again. Twice. To try to use that store credit. It wouldnt work. So then customer service deleted my order and I just tried it on a computer this Tim and finally I found the account balance. Now I have money left over to use and they gave me a 50% discount to use to. They were so amazing. You would never find a company to have patience with you for this long and actually care to help you. I will always forever use zazzle! For all my stuff. Thank you