ZazzleReviews 13,840

I ordered a pack of cards, a stone, a magnetic photo, and 2 tshirts for what I thought was a good deal. I was very excited about the tshirts I designed for Christmas until they came in. The ink looked as if it faded the farther down the shirt it went. So disapointing. I checked into the return policy and sent a request. They then started emailing me to an old account I had to fight tooth and nails to get into. The response I got was that they cant refund me because I wanted to change the design I never said that I said quality was very poor. So I dont have time now to go thru snother company without paying an arm and a leg in time for Christmas. I did give this company 2 stars because all my other stuff turned out ok hiwever I will not be using Zazzle ever again!

I ordered bridal shower invitations over the summer and after 2 weeks of waiting and constantly contacting the customer service I was told at the end I can cancel my order! At this point I had no time to order new ones with a different company so I had to run to CVS and print out some plain invitation. Then I decided to give it a second try and created Christmas cards. After 7 days i contacted customer service and was told my order is lost and they can prepare a new one but will arrive on Dec 21st. Why would I want to mail Christmas cards after Christmas?!?! Thank you Zazzle for ruining 2 events for me! Never Again!

I can't buy holiday cards that look as good as the ones I get from Zazzle. The posters and photo wall hangings have all been top notch. The clothing is bright colored and holds up well in the wash. No one has business cards that look as good as the ones I've gotten from Zazzle. I've contacted them several times when my account got split into two accounts and they went out of their way to resolve the issues.

My only complaint is when they have informed me that something could not be printed because of copywrite violation. The email is always vague and late. I have modified cards without knowing what was wrong only to have the modified card rejected. I was told that a card with a photo of my daughter holding a soda can was rejected because they did not promote alcohol use with a child.

LOVE the customization opportunity, very cool. I made three totes for teachers (to give as gifts) with their names on them, but the colors on them didn't look bright when I received them in the mail. This might be because I bought the "budget totes." The black image looked like a light grey. But they're still readable and customized, so I'm still looking forward to giving the totes as gifts!
The buttons I bought were bright and PERFECT! Exactly as pictured. AND on sale! It was fun to create the font style, add names to personalize, and see the finished product arrived well before expected.
In March, I plan on ordering a different tote for myself (I'm a teacher) for my birthday. Not the budget tote.

I ordered Christmas Cards and Envelopes from this company but only received the Cards. When I sent them an email questions this they replied and stated the following:

" As we have recently changed our available paper offerings on the marketplace, some Invitations and Cards now allow you to select Envelopes to be included with your order, rather than all Invitations and Cards include Envelopes as standard."

I know for a fact I clicked that yes I wanted envelopes. They also gave me a link where I could purchase 25 Envelope for $15. I told them no thank you and ordered 110 envelopes off Amazon for $17. I love the cards but the deviousness of this company with the envelopes will prevent me from making another purchase with this company for any of my stationary needs in the future.

I placed an order for an extra large shirt and noticed right away their site glitches and rang me up for a small. I messaged them right away and they would not fix the order. Instead, they were super rude to me when I simply asked to send me the correct size so I can take it on vacation. Three rude emails in a row and I guarantee they are just going to steal my money at this point. I can not believe this.

I've ordered custom invitations and envelope seals from Zazzle for the past two years; and both years, I've received absolutely amazing results!
Their professional, high-quality invitations have put the perfect finishing touch on important Christmas gifts to family. Please see attached image of invitation to family cruise.
Last but not least, they keep you informed throughout the quick process, and my orders arrived early both years!

I wish I would have read reviews on this site before ordering as I have the same problem as many of you. I found an item I wanted that was out of stock. I asked to be notified when the product is available. A couple of weeks after that, I received a notice that the item was available so I ordered it. My credit card was charged IMMEDIATELY. I received a notice that the item was shipped on 11/27 and received a tracking number. A week later, I checked the tracking status and it said that the shipping label was created and they were waiting for USPS pick up. As there was no forward progress in a week, I contacted Zazzle. I was told that they were going to put In another shipping request and send it to me via expedited delivery at no extra cost since they didn't ship on time and they would send a tracking number once shipped. A couple of days later, nothing I contacted Zazzle again and was told that the item was in production, meaning that it was being custom made. So I asked, why does it need to be made if it was ready to ship? The response was that they would check with production to see if the item is in stock. I am getting the complete run around I asked them to call me, but they are just sending me cryptic emails. I am so mad. They have my money and I have no product. DO NOT BUY ANYTHING FROM ZAZZLE. They absolutely suck!

Zazzle sent me someone else's business cards. After I attached the proof via an attachment rather than a faster loaded imbedded image, I received an e-mail saying they would expedite the corrected order. I waited and waited and I am still waiting. Apparently, my time line on a screw up is different than theirs. The other two boxes of cards were correct and beautiful. However, doing business with this company is not worth it. I have three invoices without line items showing which order is whose for the CEO, President and Vice President. I find this to be a very shoddy business practice. I want my catds and then to have nothing to do with them. There is no resolution. They don't need to waste even more of my time. DONE.

... though I don't do it very often because it's pricey. But the quality is always stellar. I guess you could say that I run hot and cold on Zazzle.

I've done a couple t-shirts, some buttons, a bunch of magnets, and a tie. Usually not without a good coupon, though.

I read the reviews where customers complained about paying $22 for 1 day shipping and still not receiving the items on time. I paid for an express order(overnight shipping) on Sunday I received an email saying both items were shipped on Wednesday and i would receive them on Friday in time for my party on Saturday. I was so furious to discover on Friday evening that one item was still being produced and would not ship till the next monday.
I was offered a refund but who cares when you have to host your party without the items you ordered. I wish i just went to Vista Print!